Stephen Garbutt Email & Phone Number

Guisborough, Gb

Guisborough, Gb

Hartlepool, England, United Kingdom

Key responsibilities:Supporting the business improvement functions including:- Corrective Action Programme.- Human Performance Programme.- Operational Experience.- Business Planning.- Performance Monitoring and Trending of Data.- Supporting the training department.I will also have the opportunity to spend time in other departments and learn about other areas of the business.

Darlington, England, United Kingdom

In this job role i was assessing student loan applications analysing and processing evidence from the students, sponsors and universities ensuring that the application and any evidence received is correct and worked accordingly.

Darlington, United Kingdom

I was working as an Administrative Assistant on the back shift Indexing Team. I was Point of Contact and SME for any queries raised by the team within their shift. I demonstrate a high level of customer care and attention to detail by ensuring that each case that I indexed was linked correctly and efficiently in order to ensure the smooth transition of a customer application. Through my knowledge of the Indexing process, I would train and mentor new colleagues joining the Team, explaining thoroughly the processes they must follow in order to successfully undertake this workflow.I was then tasked with performing quality checks to ensure other colleagues across the Indexing department had correctly completed the process.

Stockton

I would make outbound calls to customers who had expressed dissatisfaction on a call to a customer service advisor and my aim was to resolve any dissatisfaction appropriately.

Teesside

In my role I worked as a customer adviser taking inbound calls from customers with existing mortgages and those who were in the process of applying for a new mortgage as well as taking calls from Financial Advisers and Solicitors. I progressed to learn multiple skills and became a mentor to new joiners and existing staff.When dealing with pre completion calls I would make sure all relevant information had been sent in from the customer, financial advisor or solicitor and on occasions I would have to make outbound calls to request information.I would ensure the customers mortgage application was not delayed as this could on some occasions prevent the customers mortgage application from falling through so it was vital that I always provided a very high level of customer service.

Bsc (Hons) Project Management (With Placement Year), Project Management

Activities and Societies: Placement at EDF Energy (Hartlepool power station) 09/2024 - 09/2025

Ba (Hons) Project Management, Certhe In Project Management

Received exit qualification CertHE as transferred to Leeds Beckett University