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Collaborative product design leader and entrepreneur with experience delivering global, cross-platform products and services. Committed to growing teams and fostering design thinking and innovation. Lead teams to create business value by delivering customer-inspired and data-driven designs.Author of Why Always Wins - A fun and informative graphic novel designed to help you understand the mechanics of collaboration, and foster effective and empathetic teams. Available on Google Play, Gumroad and Amazon (https://www.amazon.com/dp/0998193755/ref=cm_sw_em_r_mt_dp_U_akF.Eb133KJN5)
Included Health
View- Website:
- includedhealth.com
- Employees:
- 1662
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Director Of DesignIncluded HealthRedwood City, Ca, Us
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Ux Leadership For Google OneGoogle Jan 2020 - Dec 2023Mountain View, Ca, Us● Leading product design for Google One. Focused on growing basic and premium subscribers, defining our design systems (i.e. Storefront, Illustration system and A11y), and launching new Google One features across the Google ecosystem.● Google internal career coach. -
Ux Leadership For Google AdsGoogle Oct 2017 - Jan 2020Mountain View, Ca, Us● Drove product excellence for Google Ads, Google Display Network and Universal App Campaigns, by increasing customer confidence in automated products. The Display Network helps advertisers promote their brand and products to over 90% of people on the Internet. ● Launched the new Google Ads advertiser campaign type (Discovery) targeting consumer browsing in Gmail, YouTube and Newsfeed.● Coached a highly engaged cross-disciplinary team focused on nurturing strong partnerships, utilizing data, and delivering customer value globally. ● Drove a shift from traditional single image creatives to asset-based creatives by focusing on automation features using machine learning technology.● Raised customer trust and confidence by innovating new platform features to ensure our advertisers' brands are safe and secure on the platform.
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Global Director Of DesignIntuit Apr 2016 - Sep 2017Mountain View, California, Us● Coached a highly engaged global team (30+ designers in 7 countries) by fostering an environment of collaboration, trust, and respect.● Delivered innovative end-to-end customer experiences for both native mobile and responsive web.● Innovated a new QuickBooks offerings for new customer segments, such as Project-based businesses and Product businesses. ● Focused on growing the business in established markets and focusing on product market fit in emerging markets, such as QuickBooks ZeroPaper in Brazil.● Partnered with QuickBooks senior leadership to define a global go-to-market and roadmap strategy. -
Head Of Quickbooks Growth Design TeamIntuit Jul 2014 - Mar 2016Mountain View, California, Us● Managed a multi-disciplinary team of junior to principal staff focused on growing new QuickBooks subscribers and improving customer lifetime value.● Influenced cross-functional trust by nurturing the team’s ideation, design rationale, and presentation skills.● Aligned leadership support by delivering the vision for small business owners’ first use experience in QuickBooks with a focus on discovery, customization, and feature adoption.● Increased design quality by establishing a practice of critique and collaboration.● Partnered with product management and engineering to define and execute on both short- and long-term roadmaps.
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Head Of The Quickbooks Hr Payroll Design TeamIntuit Jul 2013 - Jun 2014Mountain View, California, Us● Led a design team focused on three Payroll services with the key goal of growing adoption of these services in QuickBooks. Workers’ Compensation (76% increase in revenue), Labor Law Posters (208% increase in revenue), Healthcare Portal (Launched in 50 states). ● Tripled new user growth with a redesigned QuickBooks small business portal.● Delivered fast yet effective and engaging designs by fostering a lean working model.
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Design Strategist In The Innovation & Advanced Technology GroupIntuit May 2010 - Jun 2013Mountain View, California, Us● Ignited a cross-platform redesign by re-imagining QuickBooks for the iPad (5-star & 2013 Innovation Award).● Aligned product team and leadership by developing a network effects vision for a small business payment network (Intuit Commerce Network).● Inspired next generation customer experiences by evangelizing natural user interface prototypes with a focus on gesture interfaces, voice user interfaces, and intelligent systems.● Delivered interaction designs and prototypes for a global cross-channel small business-marketing app.
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Owner & EntrepreneurInterface Circle Inc Feb 2005 - Dec 2010Drove strategy, interaction, and visual design for four innovative start-up companies:● MXPLAY, a social network media player start-up (sold to Smith Micro Software, 2008)● Bubbleshare, a social network photo-sharing start-up (sold to Kaboose, 2006)● Dogo, a news and entertainment platform targeted at kids and teachers● Five Limes, an environmentally-focused social network (sold to Avid Life Media, 2007).
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Ux LeadershipInfogix, Inc. May 2005 - Apr 2010Naperville, Illinois, Us● Lead product designer for two generations of software platforms supporting a suite of products that manage information integrity for several Fortune 500 companies.● Collaborate with C level leadership, manage workshops, project plans, and gather customer input.● Deliver platform roadmaps, styleguides, specifications and interface prototypes. -
Ux Lead & Product DesignerMotorola May 2002 - Jan 2005Chicago, Illinois, Us● Developed strategy and interaction design for two next generation software platforms (soft key and touch screen) and a high-tier rotator phone.● Increased design quality by mentoring the Beijing design center and partnering with Motorola Labs.● Designed core mobile applications (metadata file manager, media player, personalization manager). -
Lead Information ArchitectPrudential Sep 2001 - Apr 2002Newark, New Jersey, Us● Led redesign of Prudential.com and its content management system. -
Sr. Information ArchitectSapient Apr 2000 - Aug 2001Boston, Ma, Us● Delivered design services globally to several Fortune 500 companies (Lucent, Manulife, Pecom, GM). -
Experience ArchitectHannahodge Jun 1998 - Mar 2000● Delivered design services (A.G. Edwards, Unisys, Reynolds & Reynolds, Webley).
Stephen Gay Skills
Stephen Gay Education Details
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Yale School Of ManagementAiga - Businessperspectives For Creative Leaders -
Carleton UniversityIndustrial Design
Frequently Asked Questions about Stephen Gay
What company does Stephen Gay work for?
Stephen Gay works for Included Health
What is Stephen Gay's role at the current company?
Stephen Gay's current role is Director of Design.
What is Stephen Gay's email address?
Stephen Gay's email address is in****@****gay.com
What is Stephen Gay's direct phone number?
Stephen Gay's direct phone number is +1 650-944*****
What schools did Stephen Gay attend?
Stephen Gay attended Yale School Of Management, Carleton University.
What are some of Stephen Gay's interests?
Stephen Gay has interest in Children, Environment, Education, Science And Technology, Arts And Culture.
What skills is Stephen Gay known for?
Stephen Gay has skills like User Experience, User Interface Design, User Centered Design, Information Architecture, Interaction Design, Design Strategy, Design Thinking, User Interface, Experience Design, User Research, User Experience Design, Visual Design.
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