+ Productivity Improvement:- Led key projects that included revamping the current Windows 10 image (approx. 60% reduction in build time) and a business-wide hardware manufacturer switch & rollout.- Supporting 2000+ users internationally using Citrix, Microsoft RDS and AVD platforms. The setup includes a mixture of published applications and desktops. Choosing the appropriate platform best suited to the end users ensured an increase in productivity and an overall greater user experience.+ Communication Management: - Designing & creating user guides and in-house knowledge base articles that are used between Infrastructure engineers and colleagues on the Service Desk. Junior members find the documents useful as a great way to develop their own technical knowledge.- Collaborated successfully between the Infrastructure, Application, Security and Change Management teams to identify, resolve and document long-standing problem records.+ IT Operations: Routinely kept up to date with the latest cyber security baseline standards (CIS Security) across all end-user devices. Policies are defined via GPOs and Intune policies in conjunction with the Cyber Security team.+ IT Strategy: Transitioning from a Microsoft Endpoint Configuration Manager deployment model to utilizing Microsoft Intune for all end-user devices (Laptops/Desktops/Smartphones).

+ IT Operations:- Using System Center (SCCM) solutions to roll out new and existing application updates and installations to ensure they are fully up to date.- Assisting the IT Infrastructure team on security projects to eliminate system-wide vulnerabilities.+ BAU: Assist with BAU escalations from the Service Desk teams.+ Vendor Relations: Liaising with 3rd party companies to ensure bespoke legal applications are updated appropriately.+ Change Management: Ensuring all application changes and releases are documented appropriately in line with the change management process.

+ Productivity Improvement: Led key projects that included migration to Windows 10, Office 365 and a campus-wide switch over to a leased line for improved Internet connectivity. The students and teachers were especially grateful for the completion of these projects. Mainly due to improved Internet reliability and the ability to use Office products away from the school campus 24/7 hours a day.+ IT Operations:- ICT Network Manager for a two-school campus. Overseeing and managing all aspects of technology across the primary school and the secondary school at the campus.- Using SCCM 2012 as the hub for all laptop/desktop image builds. Windows 10 OS version updates setup via SCCM.- Managing Meraki MDM to oversee all school iPads. Working with end users for app recommendations and deployments.- Ensuring the domain key services are constantly functional (Domain Controllers, DHCP, DNS, Print Servers, File and Backup Servers).+ Leadership/Mentorship: Managed and mentored several apprentices and junior engineers in partnership with QA.+ IT Strategy: Google for Education setup and administration. Aiding the school with a modern/futureproof platform for documentation collaboration, homework assessments and storage space.+ Vendor Relations: Liaising with 3rd party companies/suppliers about ordering equipment and operating software in conjunction with existing systems.+ Problem-solving: Investigating and communicating incidents and problems, starting from the initial impact through to resolution or error identification.

+ Using SCCM 2012 for all laptop/desktop image builds, this included updating all company software and maintaining Endpoint Protection. + Managing AirWatch MDM to oversee all company iPhones/iPads. Working with end users for app recommendations and deployments. + Using SCSM as the company Asset Management tool. + Implementing HP Device Manager (HPDM) into the business. Maintaining and creating images for Thin Clients. + Provided escalation support, documentation and expertise to the IT Service Desk.

+ Part of a team that oversees the overall IT infrastructure for the company. This includes maintaining various virtual and physical servers such as domain controllers, exchange servers and SQL servers.+ Implemented SCCM 2012 into the business.+ Led Citrix project to migrate end users from Citrix Presentation Server 4.5 to XenApp 6.5.+ Monitoring the web proxy filter and checking the email spam filter regularly.

+ Working for an established ICT solutions provider delivering remote desktop support across 50+ schools and businesses nationally.+ Specialising in Citrix virtualisation solutions ranging from Citrix Presentation Server to Citrix XenApp 6.5. Installing applications and configuring Citrix policies throughout the network.+ Incorporating and maintaining Microsoft products such as Server 2008, Exchange 2010 and Office Suite 2010 smoothly into existing and new infrastructures.+ Broad knowledge of supporting Apple operating systems this includes iOS device support, Windows/Citrix integration and Apple Server setup.

+ Providing IT support across Head Office (60+ staff). Problems varied from printers and general computer/laptop hardware complaints up to administrating the company servers.+ Working with Windows 2003/2008 architecture which are located on a mixture of physical (Dell) and virtual servers (Hyper-V).+ Overseeing the Active Directory structure, involving permissions, Group Policies and other security groups.+ Maintaining the Firewall (SonicWall) and Anti-virus (McAfee) products. Ensuring the Citrix system is functional for remote and Mac users.+ Liaising with IT sellers (Misco and Dell) when purchasing new IT equipment for the organisation.

+ Successfully led a project that migrated our existing Microsoft Exchange 2003 e-mail solution to Microsoft BPOS.+ Supporting Microsoft BPOS e-mail accounts in terms of password resets, e-mail forwards, mailbox sizes and mailbox permissions.+ Maintain, update and analyse Active Directory (Windows Server 2003/2008 architecture).+ Ensuring all servers (virtual and physical) are up to date with the latest firmware and Windows updates.+ Oversee company Internet usage and apply various changes/rules through the Proxy and Firewall technologies.+ Using various backup and scheduling tools to ensure all dental practice servers are backing up data automatically every day.

+ Successfully led a project that migrated our existing Microsoft Exchange 2003 e-mail solution to Microsoft BPOS.+ Supporting Microsoft BPOS e-mail accounts in terms of password resets, e-mail forwards, mailbox sizes and mailbox permissions.+ Maintain, update and analyse Active Directory (Windows Server 2003/2008 architecture).+ Ensuring all servers (virtual and physical) are up to date with the latest firmware and Windows updates.+ Oversee company Internet usage and apply various changes/rules through the Proxy and Firewall technologies.+ Using various backup and scheduling tools to ensure all dental practice servers are backing up data automatically every day.