Stephen Gerard Email & Phone Number

Boston, Massachusetts, United States

At Touchplan, I am responsible for driving sales and ensuring client success by helping construction teams optimize their project planning and execution processes. My role involves working closely with clients to understand their unique challenges and demonstrating how Touchplan’s innovative solutions can streamline their workflows and improve project outcomes.Collaborate with project managers to implement Touchplan’s planning software, resulting in improved project efficiency and reduced delays.Conduct product demonstrations and training sessions, ensuring clients are fully equipped to utilize the platform to its fullest potential.Maintain and grow relationships with key stakeholders, providing ongoing support to maximize the value of Touchplan’s solutions.

Serve as office administration - During my time I’ve been able to cut the main workload ⅓ per office worker while still maintaining levels of sales.Coordinate with customers and distributors in person and over the phone to set up inbound and outbound deliveriesAnswer 50-75 phone calls a day. Most of which are customer concerns, which I help resolve or send to the appropriate departmentWood working multiple projects for companies such as CAT and ENERCON while working on strict deadlinesTrain and supervise yard sales associates. All of which were/have been with the company for multiple years and deal with up to 100 customers a day.

Peoria, Illinois, United States

Coordinated teams of up to 5 employees to deliver construction materials and assist carpentersCommunicated with carpenters to accurately distribute workload between each laborer

Peoria, Illinois, United States

Sold 12 credit cards by myself to achieve a deadline ending in a day (store average was 7 a day)Work with potentially hundreds of customers at the service desk to help with concerns and complaints that must be resolved before finalizingDelegated roles to employees dailyScheduled breaks for 15 employees daily, which must not interfere with overall productivity goals

Associate'S Degree, Psychology

Clinical Child Psychology