Stephen Gallagher Email & Phone Number

Auburn, In, Us

Auburn, In, Us

Fort Wayne, Indiana, United States

• Draft and publish service repair documentation • Proofread/Edit service bulletins for service partner portal• Create/Update content for Q-SYS Help documentation • Verify knowledge content for publishing • Photography/Graphics editing as needed for service/help content• Oversee restructure/format of knowledge base management system

Fort Wayne, Indiana

• Provide remote applications support for integrators, consultants and end users via phone and email correspondence for Attero Tech products • Assist customers with troubleshooting designs remotely via screen sharing software • Provide system design support and review for AV integrators, consultants and representatives • Develop technical content for FAQs, white papers, presentations and other customer facing material • Participate in technical training for integrators, consultants and end users via webinars and on-site events • Assist with trade show planning and regional training events • Assist and influence Product Development by acquiring and reporting applications, use-cases and emerging customer requirements to Product Management team • Perform product research as directed by Product Management • Assist and influence Product Development by participating in active issue and case tracking of current products development opportunities from customer and sales channel support correspondence• Photograph and edit content as needed for website and other marketing publications• Mix/Master audio for video and other presentations

Fort Wayne, Indiana

• Photograph portraits and candids as requested by clients• Process photos using Adobe Lightroom software• Provide media per client requested formats

Fort Wayne, Indiana

• Provide remote applications support for integrators, consultants and end users via phone and email correspondence for Attero Tech products • Assist customers with troubleshooting designs remotely via screen sharing software • Provide system design support and review for AV integrators, consultants and representatives • Develop technical content for FAQs, white papers, presentations and other customer facing material • Participate in technical training for integrators, consultants and end users via webinars and on-site events • Assist with trade show planning and regional training events • Assist and influence Product Development by acquiring and reporting applications, use-cases and emerging customer requirements to Product Management team • Perform product research as directed by Product Management • Assist and influence Product Development by participating in active issue and case tracking of current Attero Tech products development opportunities from customer and sales channel support correspondence• Photograph and edit content as needed for website and other marketing publications• Mix/Master audio for video and other presentations

Fort Wayne, Indiana Area

• Provide technical support for department• Prepare/maintain/repair computerized mannequins & related equipment/software• Operate digital audio/visual hardware & software systems to record simulation sessions• Edit recorded media as necessary for archival purposes• Conduct routine maintenance, inventory updates, & purchases related to technology• Interface with ITS & vendors regarding troubleshooting and systems issues• Update department website as needed• Maintain third party apps related to student testing (ATI) & clinical tracking (nTrack)• Train faculty & other simulation center staff in operational aspects of technology• Assist faculty in conducting webinars/remote meetings

Fort Wayne, Indiana Area

• Maintain Lab/Classroom computers, iPads, printers, & Media Center• Manage facility IT needs & user support - Projector/Audio Issue & Virus Cleanup• Coordinate scheduling for Computer Labs & Media Center A/V Theatre• Monitor computer based testing (NWEA, ISTEP, iReady)• Establish a support request ticketing system/queue• Implement methods for inventory & new technology rollouts• Research new apps/technologies for classroom use• Create staff web portal for accessing knowledge base, forms, & support requests.• Contribute videos & knowledge base articles for user training/troubleshooting• Communicate with vendors for repairs and installations as needed• Edit/Produce multimedia projects for various events• Mix live sound for assemblies, concerts, & other performances

Fort Wayne, In

• Provide phone troubleshooting support for hardware/software issues• Assist with software installations for Windows, OSX, and iOS platforms• Determine level of escalation for repair/replacement situations• Communicate with manufacturers as needed for troubleshooting solutions• Update solutions for company knowledge base articles• Verify equipment for functionality/defects as needed

Fort Wayne, In

• Cultivate relationship based customer database• Provide knowledgeable product recommendations to customers• Create quotes for products/systems• Design connection diagrams for system designs• Attend weekly product training meetings• Customize dedicated database of customer contacts• Verify customer orders for accuracy/fraud prevention• Follow up on purchases for quality assurance/customer satisfaction

Jamaica, Ny

• Setup projection/sound equipment for events/conferences• Advise users with technical difficulties in classrooms• Responsible for maintenance of classroom/lab Macintosh computers• Assist in designing classroom/lab Macintosh computer images• Ensure proper upkeep/functionality of classroom technologies• Organize parts inventories• Act as department expert in audio technologies• Recommend on audio equipment purchases• Instruct the proper use of audio technologies• Perform audio correction/post production on various projects as requested • Edit/correct small video projects as requested

Ringwood, Nj

• Provide sound reinforcement for corporate, theatrical, and concert events• Record live performances• Edit/mix recordings• Engineer events• Sound design for various events/venues• Consult on equipment needed for events

New York, Ny

• Mixed/Sound Designed several spots for broadcast airing• Responsible for set up of microphones/equipment for sessions• Engineer casting sessions/ISDN’s• Record ISCI’s and slates for final approved spots• Prepare splits/dubs for distribution/trafficking• Revise sessions/spots• Backup sessions and server drives• Encoded files to client requested formats (i.e. mp3, mp4, wma, etc.)• Post spots on ftp site• Perform music/sfx searches• Organize/file stock music• Assume various IT duties (maintenance of computers, server, printers, etc.) • Redesigned/oversaw reconstruction of Machine Room

Certificate, Audio Recording & Production, 4.0

900 Hour Audio Engineering & Production Program

Bachelor Of Arts, Music

Activities and Societies: Choir, Schola Choir, Concert Band, Jazz Band, Pep Band, MENC, Lighting & Sound Director for all concerts.

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Band, Chorus, Marching Band, Jazz Band, Chamber Singers, Spring Musical