Stephen Gilchrist Email & Phone Number

Atlanta, Ga, Us

• Launched two recommerce platforms focusing on sustainable fashion and physical media products, driving reuse and buy-back initiatives.• Analyzed market trends and consumer feedback to identify opportunities for product improvements and new offerings, leading to a diversified product mix.• Established partnerships with suppliers to ensure sustainable sourcing, high-quality refurbishments and product integrity.• Oversaw the implementation of a customer loyalty program focused on incentivizing sustainable purchases and increasing repeat business.• Spearheaded the development of operational processes for product intake, inspection, refurbishment, and resale.

• Founded and launched a travel and lifestyle digital magazine. Implemented a content strategy, and produced UX writing to facilitate the user's journey, increase engagement and establish a consistent brand voice. • Collaborated with a combined 39 freelance (writers, directors, producers, videographers, voice actors, and musicians) on 207 projects over a 4-year period, with a feedback review score of 4.96 out of 5.• Ideated, designed, and organized website visual content and information architecture.• Analyzed content engagement and audience interest to facilitate the creation of future content resulting in an increase in organic web traffic visits 180% yr./yr., page views 17% yr./yr. and unique visitors 238% yr./yr.• Managed project budgets, membership fees, ad cost and contributor invoices. • Created product vision, strategic plan, and defined product roadmap. • Designed & delivered educational, entertaining, and engaging content across multi-platforms and multimedia. • Proofed and edited all online copy of digital magazine and podcast.

• Founded and launched the new product development initiative from concept to commercialization, resulting in 7 product SKUs. • Performed market research to determine the market potential for men’s skincare products and grooming behaviors in the US and Internationally. • Conducted mixed method user research including usability testing, user interviews and surveys.• Managed relationships with legal counsel regarding trademarks and sales contracts.• Created 5 user personas to develop a more in-depth understanding of the end user, their frustrations, and their goals.

• Conducted market research to determine customer demand, market position and store location.• Developed a circular fashion supply chain strategy. • Established long-term relationship with vendors to sustainably source circular consumer goods.• Developed a home and B2B delivery and loyalty program.• Analyzed sales data, product performance, and vendor performance to ensure profitability ratios.• Managed all aspects of day-to-day business operations: Payroll, Hiring, Training, Scheduling, Marketing, Sales, Negotiating Contracts, and Pricing.

New York, Ny, Us

• New Business Growth: Completed 290 quotes and underwrote $4.8 million in new business in a 2-year period; with accounts such as William Scotsman, Brooks Rehabilitation, Infirmary Health, and Henry County BOC• Earned excellent marks of over 90% on performance evaluation for: effectively partnering with Sales, proactive service to customers, and knowledge of products, plans, and procedures. • Mentored new underwriters, providing analytical guidance, case reviews, and authorization. • Subject Matter Expert for 18-member Underwriter Team, providing technical assistance, improving documentation management.• Analyzed complex and detailed financial/historical data to identify and calculate risk of loss from policyholders and establish appropriate premium rates and write policies that covered risk.• Partnered with Account Managers, Implementation Leaders, Contract Analysts, Brokers, and Actuaries.

New York, Ny, Us

Mutual Fund Trader • Executed mutual fund trades and exception transactions with a daily average volume of $4.5 million.• Served as a client relationship manager liaising with external clients, internal client-directed trading desk, fund companies, and investment managers to facilitate trade settlement and account reconciliation. Senior Closer • Developed and presented analytical reports of proformas, budgets, and tax credits to general management, asset management, vice presidents, and department presidents.• Reviewed Limited Partnership Agreements, Land Use Agreements, 8609, 8823, Schedule K-1 to ensure an accurate closing process with responsible parties.• Partnered with Asset Managers to identify fulfilled and outstanding documents to be satisfied before distribution.Compliance Analyst• Conducted compliance audits and owner's annual certifications to ensure tax status.• Provided written suggestions to property managers to correct noncompliance & avoid breach of federal & state regulations.

Bachelor Of Arts (B.A.), Interdisciplinary Studies - Business, Economics, Financial Management

Master Of Science (Imsm), Graduate Student, Management, Global Challenges In Business