Stephen Jester Email & Phone Number

- Brewing flagship and seasonal batches on primary 15 BBL system- Logging daily gravity readings and temperature monitoring- Recipe development for pilot program- Cleaning fermenters, brite tanks, and brewhouse via CIP- Packaging kegs and assisting with canning process- Lab practice: cell counts, yeast bank inventory

Monroe, LA

• Storage platform of CDN (Cloud Object Storage; GPFS)
• Customer migrations from older storage platform (GPFS) to new (COS) – s3; rclone
• Generation of monthly.csv reports of storage usage details
• Configuration of Log File Delivery endpoints (HTTP, s3) within Lumen's Customer Log Streaming pipeline (CLS)
• Identification of defective hard drives within the CDN by compiling reports of KPIs from smartctl data
• Creation of CDN Deployment Work Orders (CWOs) which defines installation details of new CDN data locations

Monroe, LA

• IPTV Engineering team - Engineer I (Nov 2014-June 2016) Engineer II (June 2016-April 2018)
• Support the video display wall at the Video Network Operations Center (VNOC) and all IPTV connections at the corporate location in Monroe, LA
• Receive escalations from the VNOC regarding network and channel outages in 20 Prism IPTV markets
• Member of after hours on-call rotation
• Supported Stream OTT video product

Monroe, LA

• Responsible for Methods and Procedures for the Prism Helpdesk (Tier I and II)
• Contribution on daily conference calls regarding new CenturyLink Prism products or problems
• Responsible for the development of training documents regarding new Prism equipment and platforms (i.e. gateways, remotes, set-top boxes, and customer experience interfaces)
• Analysis of connection data for “friendly” CenturyLink Prism customers markets prior to official launch
• Management of new and existing MDU (Multi Dwelling Unit) accounts for the MDU Helpdesk
• Provide guidance to Team Leads and Tier II techs

Monroe, LA

• Troubleshoot technical issues with the Prism product and dispatch field technicians
• Handled 2nd Tier of Prism troubleshooting involving DSLAM (Calix, Adtran) and BRAS (Alcatel-Lucent) provisioning for IPTV customers with services that include voice, internet, and television
• Static IP assignment for business connections
• Daily use of billing data from applications: Ensemble, Martens, Remedy, CRB (Spice), and RRS.