Stephen Glasgow Email & Phone Number

Pleasantville, Oh, Us

New Bremen, Oh, Us

Columbus, Ohio, Us

Manager of Server and Storage Teams overseeing 15 people and operations of 2600+ Windows and Unix servers and 11 Petabytes of storage with $13M opex and $2M-$7M capex budget. Implemented large platform to run new Electronic Medical Record (Epic EMR). Spearheaded launch of ITIL Design Coordination process and enhanced ITIL Change Control process. Responsible for Active Directory and ADFS infrastructure, with two successful major upgrades, and collapsing domains for five mergers and acquisitions. Boosted server patching compliance to exceed Microsoft Corporation’s own internal 95% target, including a dashboard and Visual Management Board slides. Reduced vulnerabilities from 233,000 to under 150, expediting zero-day remediations as needed. Improved monitoring and alerting maturity through tools and automation. Organized migration of 1200+ central and regional servers off obsolete operating systems. Implemented CIS Controls for Software Asset Inventory, Privileged Access Management, and Secure Configuration. Improved Hardware Asset Inventory with Master Server List and ServiceNow CMDB. Improved quarterly DR testing to prove recovery process and tools.

• Analyze and design additions and changes to all tiers of web site architecture. Evaluate new hardware and software infrastructure products. Participate in definition and configuration of new traffic patterns. Assist and advise proof-of-concept efforts. Review new projects for impacts on hardware, software, and infrastructure, and advise and coordinate any needed changes. • Lead large-scale, cross-team projects for server upgrades, product roll-outs, architectural changes, and virtualization. • Level 3 support for resolution of technical issues in development, test, and production environments. Mentor teammates on troubleshooting efforts. • Design Sharepoint team site elements for configuration tracking, process tracking, knowledge capture, and other workflow productivity improvements. Coordinate process improvements as needed.

Supported e-government web site at Ohio Bureau of Workers’ Compensation running on 186 servers. Led Server Logistics team handling configuration, security, operations, deployment and maintenance for production area and five test areas. Increased capacity to serve over 900,000 pages per day with peak of 658,000 in a single hour with average response times under 3 seconds. Created collaborative team site in Sharepoint to better serve internal customers, track inventory and configuration, and organize projects, tasks, roll-outs, and maintenance schedules.

Consulting at BWC in the areas of configuration management, e-business infrastructure, and project management.

Armonk, New York, Ny, Us

Guided Lotus Notes rollout and mentored staff administrators at Great American Insurance in Cincinnati. Designed and built customer survey application for IBM North America. Led the Logistics Domain Team at BWC for major e-business project to provide insurance services via interactive web site, defining configuration management policies and procedures.

Implemented Lotus Notes site at Progressive Insurance to improve collaboration between programmers and testers, reducing break-fix iterations by 20%, and overlapping project phases to deliver software projects 25% faster. Upgraded Lotus Notes web site at Columbia Gas, decreasing page load time, lowering maintenance costs, and improving uptime of email system.

Cranberry Township, Pa, Us

Integrated inventory and shop floor control systems to track parts and “gozintas” with instant validation. Reduced quality assurance paperwork from one week to two minutes on each assembly, cutting 45 days from torpedo production and saving over $1 million annually.

Saved over $100,000 annually on electric bills at two factories by programming a system to control heating, ventilating, and cooling equipment, improving year-round comfort for factory workers.

Designed and programmed a model of pulp mill tanks and pumps to display real-time contents, allowing foremen to increase production throughput by 6% and avoid spillage and waste.

Ba, Physics

Education record