Stephen Little Email & Phone Number

Hartlepool, Gb

Hartlepool, Gb

Durham, England, United Kingdom

Team member in the Strategic Planning Office- Support the Business School Faculty in the annual planning rounds- Conduct comprehensive comparator fee analysis and modelling with the aim of pricing the Universities programmes at a competitive value within the sector- Conduct sector-wide research to support new and existing programme development utilising HESA data, Burning Glass and StudyPortals- Champion and promoter of interactive analysis and insights though PowerBI- Institutional Lead HEIDI Plus contact

Durham, United Kingdom

Working in the Marketing Department managing the acquisition, organisation and exploration of complex internal and external Higher Education datasets as well as marketing activity performance measures.• Development and rollout of a Market Intelligence Hub using WordPress and Tableau server to provide key staff from academic departments and professional services access to insightful interactive Tableau dashboards of complex data sources facilitating a University-wide evidence-based approach• Using Alteryx and EasyMorph to combine internal data with Department of Education, HESA and other data sets to benchmark the university’s performance against competitors and provide insight into market trends within the HE sector• Facilitating key stakeholders, including departments and various student support services to investigate and outline reporting requirements then progressing these fully functional dashboards• Evaluation of marketing activity through collation and statistical analysis of quantitative and qualitative data• Assessment of market demand and trends for academic departments providing advice on programme portfolio reviews• Creation of Google Analytics dashboards to evaluate web performance for page traffic, website flow, campaign and goal analysis harnessing Tableau and Tableau Server to report non-sampled information• Utilisation of tools such as Taskworld to manage workflow within project groups to manage tasks.

Hartlepool, England, United Kingdom

Working as part of a team from multiple universities adopting an Agile (scrum) approach to develop interactive content for the HE sector suitable for release in HESA’s HEIDI Plus system.• Utilisation of collaborate tools such as Basecamp and Trello for remote team work• Exploring and acquiring a range of data sources• Using Alteryx to cleanse, transform and combine HESA HE student data, Department for Education data and other data sources• Applying Tableau expertise to produce intuitive informative visual dashboards that give in-depth insight into the HE sector • Presentation of work at showcase event to members of JISC, HESA and other vested delegates.

Areas of responsibility for implementations of the COPC-2000 management framework standard and to drive process improvement activities throughout the business using Lean Six Sigma methodologies.• Successful implementation of the COPC-2000 Quality Standard for Outsourced Contact Centres through training of all management levels, process and KPI development and internal auditing throughout the business• Using Six Sigma and DMAIC (Define, Measure, Analyse, Improve, Control) improvement cycle to improve customer service processes across four contact centre sites with different outsourced client contracts• Championing CUIKA (Collect, Useable, Integrity, Knowledgeable, Actions) data handling methodology to Collect data, ensure that the data is in a Useable format, clean the data so that it has Integrity, ensuring that key people are Knowledgeable of the analyses and ensuring that Actions are both identified and carried out• Creation of commercially viable reports to assist in management decision making• Lean Six Sigma Black Belt training, Registered COPC-2000 Standard Coordinator and ISO-9001:2000 Internal Auditor.

Responsible for providing office based service management support to Corporate Web Hosting customers.• Pro-actively manage the customer's service through regular contact• Implementing, applying and reviewing Service Improvement Plans• Customer's advocate; representing the customer when service issues arise and effectively managing resolutions• ITIL Foundation certificate.

Bachelor'S Degree, Mathematics

Activities and Societies: University Badminton Squad

Education record

'S' Levels: Mathematics - Level 2 'A' Levels: Mathematics - A Physics - B Chemistry - B Further Mathematics - C