Stephen Greaves

Stephen Greaves Email and Phone Number

Service Director at Computacenter @ Computacenter
hatfield, hertfordshire, united kingdom
Stephen Greaves's Location
Manchester, England, United Kingdom, United Kingdom
Stephen Greaves's Contact Details

Stephen Greaves personal email

n/a
About Stephen Greaves

Services leader with a 30 year career in information technology, partnering with clients across multiple industry sectors and enabling business success through the delivery of high quality IT services.• A successful career leading the delivery of complex outsourcing services and change programmes• A passion for service excellence and high quality customer service• A leader of global teams and services across a diverse range of IT infrastructure services • A qualified expert in IT service management and service delivery• A proven track record delivering optimal results that exceed performance targets

Stephen Greaves's Current Company Details
Computacenter

Computacenter

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Service Director at Computacenter
hatfield, hertfordshire, united kingdom
Employees:
10788
Stephen Greaves Work Experience Details
  • Computacenter
    Service Director
    Computacenter Mar 2019 - Present
    United Kingdom
    Service Director accountable for delivering successful outcomes to our prestigious contracted services customers. Currently leading service management, service delivery, programme delivery and service development to a major customer within our Enterprise sector.
  • Computacenter
    Service Director
    Computacenter Oct 2017 - Mar 2019
    London, England, United Kingdom
    Service Director leading the transition and service take-on of service management, service desk, end user, security and infrastructure services for a new public sector IT outsourced contract.
  • Ibm
    Delivery Project Executive
    Ibm May 2017 - Oct 2017
    Liverpool, United Kingdom
    Delivery Project Executive accountable for the delivery of IT services and projects to a leading on-line digital retailer.
  • Ibm
    Emea Delivery Executive
    Ibm Mar 2015 - May 2017
    London, United Kingdom
    Delivery Executive leading IBM service delivery across EMEA for the world's largest advertising and public relations company.
  • Ibm
    Business Unit Delivery Executive
    Ibm Apr 2014 - Mar 2015
    United Kingdom
    Business Unit Delivery Executive accountable for the delivery of Strategic Outsourcing services to our UK retail clients.
  • Ibm
    Delivery Project Executive
    Ibm Aug 2011 - Apr 2014
    Slough, United Kingdom
    Delivery Project Executive accountable for the delivery of IT infrastructure services to a leading consumer products Strategic Outsourcing customer.
  • Ibm
    Delivery Project Executive
    Ibm Mar 2010 - Aug 2011
    United Kingdom
    Delivery Project Executive accountable for the delivery of IT infrastructure services to a portfolio of accounts across the Industrial, Distribution and Public sectors.
  • Ibm
    Account Management Client Services Manager
    Ibm Oct 2009 - Mar 2010
    United Kingdom
    Account Management Client Services Manager responsible for the people management and leadership of the North West UK Service Management team.
  • Ibm
    Global Service Manager
    Ibm Mar 2007 - Oct 2009
    Manchester, United Kingdom
    Global Service Manager for a global pharmaceutical customer, leading teams across the Americas, EMEA and Asia Pacific.
  • Ibm
    Lead Sector Service Manager
    Ibm Feb 2006 - May 2007
    United Kingdom
    Service Management leader responsible for service excellence and consistent process across the IBM Strategic Outsourcing and e-Business Hosting accounts.
  • Ibm
    Delivery Project Executive
    Ibm Sep 2004 - Feb 2006
    Leeds, United Kingdom
    Delivery Project Executive for a UK Strategic Outsource retail customer delivering services to all retail stores across the UK and Ireland.
  • Ibm
    Client Services Manager
    Ibm Jul 2002 - Sep 2004
    Manchester, United Kingdom
    Client Services Manager at a global pharmaceutical Strategic Outsource contract responsible for the Distributed Computing and Customer Service Centre services
  • Ibm
    Service Delivery Manager
    Ibm Sep 2000 - Jul 2002
    Edinburgh, United Kingdom
    Service Delivery Manager for a UK Strategic Outsourcing banking customer responsible for the distributed computing services for Scotland.
  • Ibm
    Service Delivery Manager
    Ibm Sep 1997 - Sep 2000
    London, United Kingdom
    Service Delivery Manager responsible for the network, desktop and helpdesk services to a travel group's UK locations and resort offices world-wide.
  • Ibm
    Information Technology Specialist
    Ibm Feb 1996 - Sep 1997
    London, United Kingdom
    Information Technology Specialist providing technical support and consultancy to UK Strategic Outsourcing clients.
  • Integrated Solutions
    Technical Support Manager
    Integrated Solutions Jan 1994 - Feb 1996
    London, United Kingdom
    Technical Support Manager providing co-ordination of technical support and training services to customers and suppliers
  • Traffic Software (Uk) Limited
    Technical Support Engineer
    Traffic Software (Uk) Limited Sep 1992 - Jan 1994
    Marlow, United Kingdom
    Technical Support Engineer delivering IT support, software and hardware installation, user and technical training and LAN administration.

Stephen Greaves Skills

It Service Management It Outsourcing It Management Itil Itil Certified It Infrastructure Management It Operations Service Delivery Customer Service Global Delivery Program Management Project Management Project Delivery It Transformation It Financial Management Service Level Management Change Management Problem Management Incident Management Capacity Management Service Availability Service Continuity Managed Services Managed Hosting E Business Account Management Technical Leadership Global Network Operations Service Desk Distributed Systems Cost Management Resource Management People Development Personnel Management Performance Management It Strategy Transition Management Sla Service Improvement Governance Outsourcing Service Management Data Center Solution Architecture

Stephen Greaves Education Details

Frequently Asked Questions about Stephen Greaves

What company does Stephen Greaves work for?

Stephen Greaves works for Computacenter

What is Stephen Greaves's role at the current company?

Stephen Greaves's current role is Service Director at Computacenter.

What is Stephen Greaves's email address?

Stephen Greaves's email address is st****@****ibm.com

What schools did Stephen Greaves attend?

Stephen Greaves attended Coventry University, Desborough School.

What skills is Stephen Greaves known for?

Stephen Greaves has skills like It Service Management, It Outsourcing, It Management, Itil, Itil Certified, It Infrastructure Management, It Operations, Service Delivery, Customer Service, Global Delivery, Program Management, Project Management.

Who are Stephen Greaves's colleagues?

Stephen Greaves's colleagues are Terranova Dogd, Frederic Laffaire, Tuncay Kirnapcioglu, Bianca Abrudan, Besart Lumi, Massoumaré Sylla, Mohammad Nour Farhat.

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