Stephen Gresser Email & Phone Number

Chandler, Az, Us

Scottsdale, Arizona, United States

• Support autonomous vehicles and passengers remotely to ensure a safe and comfortable ride• Aid in autonomous vehicle navigation to assist with unfamiliar or unforeseen situations• Properly categorize situations to aid in the ongoing development of GM Cruise’s autonomous vehicles• Handle escalated on-road situations to ensure the safety and comfort of the public and our customers• Escalate elevated situations to management to prevent risks to business operations

Phoenix, Arizona, United States

• Support autonomous vehicles and passengers remotely to ensure a safe and comfortable ride• Aid in autonomous vehicle navigation to assist with unfamiliar or unforeseen situations• Properly categorize situations to aid in the ongoing development of GM Cruise’s autonomous vehicles

Provided marketing, sales, and general business development to secure clients and customers.

Chandler, Az

• Operation of a vehicle and Advanced QA Software Tester at Waymo with Genesis10 in Chandler, Arizona• Demonstration of the vehicle technology to the public, both static booths and with passengers in the vehicles

Phoenix, Arizona

• Lead team to ensure proper moderation of social media posts• Analyzed media coverage to ensure team members were up to date on trends

Scottsdale, Arizona

• Developed relationships with potential customers to facilitate sales• Monitored current events to facilitate overcoming objections

Tempe, Arizona

• Used entrepreneurial skills to initiate the program at the Tempe location• Managed and trained a team of agents and team leads to provide professional level of Samsung TV technical support• Parsed and distributed customer satisfaction surveys through SharePoint for timely coaching of agents• Implemented strict hiring and training initiatives, moving the campaign from poorest to the top vendor

Phoenix, Arizona

• Did lighting, unit photography, and notes on direction to ensure the best viral commercial for the contest• Used an integrated strategy of creative audience gathering and directed interaction on social media, resulting in over 900% increase in interaction and contributing to the commercial ultimately winning the contest

Scottsdale, Arizona

• Supervised a team managing online reputation of car dealerships to ensure professional responses to reviews• Created original marketing content to generate interaction with prospective customers• Interacted with clients to resolve issues, set expectations, and ensure contractual and client needs are met• Trained new-hires to use online tools to company’s standards• Monitored and re-trained as necessary when performance dropped and new tools were introduced to ensure continued high level of performance• Created an Excel macro to distribute increasing incoming review load, reducing unanswered reviews by 90%• Created ab-initio training materials, reducing training time by over 50%

• Prepared and filed bankruptcies, draft pleadings and other filings to ensure compliance with legal obligations of the firm• Communicated with clients, organized legal files, and researched applicable law and torte using Westlaw/LexisNexis to allow clients the best possible outcome of their filings

Scottsdale, Az

• Created magazine to promote locally produced foods in Arizona• Created and solicited original articles and photos to attract the interest of readers and advertisers• Distributed the magazine to ensure the most readers• Sponsored local-food meals and created relationships with farmers, food producers and restaurants to publicize the magazine

Scottsdale, Az

• Researched existing residences to get the best possible investment properties• Designed and budgeted improvements and updates ensuring the best possible return on investment• Controlled costs, from purchase to improvements to sale, increasing value of homes by as much as 300%

Bachelor'S Degree, English

Certificate Of Completion, Paralegal Studies

President's Honor List