• Maintain bank infrastructure including a VMWare cluster, all hosted virtual machines, all physical hosts, the associated disaster recovery site, Meraki switches, and connectivity at all branches• Maintain and configure backups using Veeam• Maintain and configure disaster recovery real-time replication and failover using Zerto• Deploy, implement, and maintain various virtual machines as needed such as Desktop Central for imaging, computer management, remote support, software distribution, and patch management• Develop and document processes and procedures• Work with auditors to discover improvements, then develop and implement security policies using tools such as Group Policy, Nessus, and Desktop Central• Design, implement and maintain a patch management policy that keeps the network secure• Lead a team of one systems administrator and two desktop support technicians

• Responsible for network configuration, testing, and quality assurance during building turn-ups• Managed projects relating to lifecycle replacement• Maintained network operations for all campuses in the Puget Sound area• Programmed scripts using PowerShell, Python and Netmiko to automate processes, such as OS upgrades, server configuration, WAP mapping, and configuration of network devices• Diagnosed network issues with Cisco, Broadcom, and Aruba network equipment including Cisco Catalyst 4510/9410, Broadcom 4610/5610, Aruba 7205/7210, and all network cabling• Built and maintain Windows 2012 virtual servers on various hardware including Cisco UCS clusters (M4/M5), and HP ProLiant of various generations• Used Microsoft Hyper-V to build redundant services• Acted as an escalation point for network issues identified by the local IT team

• Provided Tier 2 end user network support in a multi-forest network across multiple domains and locations for, software problem resolution, Exchange configuration problems, and network access permissions resolution• Provisioned access for multiple enterprise applications including Epic, Microsoft Exchange, ProvCare, ProvClinicals, CUBS, STAR, Flowcast, CareFusion • Troubleshot network access concerning mission-critical systems and sensitive data including Active Directory 2003/2008, Exchange 2007/2010, Epic, and file shares• Worked collaboratively with internal teams to resolve complex access issues and document solutions• Provided training and guidance for specialists in the provisioning of accounts and access• Worked with clients to ensure the proper access is provisioned, maintaining secure access while fostering customer relations• Ensured compliance with current security policies and regulations• Performed rotational on-call support responsibilities

• Acted as sole on-site administrator to provide entire on-site and on-call support for 125+ users • Maintained backups using CA Arcserve 12.0• Managed and maintained a Nortel Meridian PBX and all associated phones• Maintained server room with Domain Controller, DHCP, DNS, file, and Ghost servers• Maintained two conference rooms and associated Polycom audio conferencing hardware• Created and deployed Windows XP and Windows 7 images with Symantec Ghost and perform hardware and software installations• Documented procedures and maintained hardware and software inventory

• Provided remote and on-site technical support for 800+ users• Quickly handled trouble tickets concerning bank hardware and software systems • Managed Active Directory objects including OU cleanup, enabling/disabling accounts, user data storage, user information, distribution groups, and security groups• Troubleshot networking problems including account lockouts, TCP/IP connectivity, DNS name resolution, cabling, switches, routers, print devices, printers, and print spoolers• Issued digital certificates for website access• Physically added computers to the domain and ensure readiness• Installed various software and hardware as needed• Created images for computer deployment

• Sole maintainer for on-site technical support for 100+ users• Provide software usage support and instruction• Install new computers and hardware• Configure and update software as needed • Create images for quick repairs and deployment • Quickly repair computers and other essential hardware• Ensure computer accounts in proper OU using Console One• Troubleshoot and repair laserjet and multifunction printers and escalate if needed

• Provided technical support for clients at their homes, businesses, or where needed• Diagnose hardware and software problems in Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP, and Vista machines on multiple platforms including Dell, Hewlett Packard, Sony, Gateway, Compaq, E-machines and various home builds• Remove viruses and spyware• Provide training for safe computing practices, maintenance and general usage • Perform hardware upgrades including sound cards, video cards, TV Tuners, RAM, processors, water cooling, and motherboards• Perform data backups, data transfers and data migrations using Windows ASR, Nero Backup, and Acronis True Image• Resolve network problems in wired and wireless environments by diagnosing TCP/IP connectivity issues, home router installation and configuration, and proper firewall configuration