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Stephen H. is listed as Sr. Systems Analyst | Expert in Process Improvement & Workflow Optimization at First Tech Federal Credit Union, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Stephen H..
Stephen H. previously worked as Sr. Consumer Lending Systems Analyst at First Tech Federal Credit Union and Consumer Lending Systems Analyst II at First Tech Federal Credit Union.
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With over 20 years of experience in banking, I am a collaborative and methodical professional who partners with cross-functional teams to develop and implement continuous improvement initiatives. I evaluate systems and processes to determine their effectiveness and relevancy, and I implement changes to enrich customer and employee experience. As a Sr. Consumer Lending Systems Analyst at First Tech Federal Credit Union, I optimize complex loan operating systems to align with business needs and enhance performance. I drive seamless synergy between operations and systems through collaboration with business partners and stakeholders, offering my expertise as a subject matter expert. I also hold a Lean Six Sigma Green Belt certification, which enables me to apply data-driven and structured methodologies to solve problems and deliver results. My mission is to leverage my skills and knowledge to maximize member satisfaction and operational efficiency.
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Hillsboro, Oregon, US
Optimize complex loan operating systems to align with business needs and enhance performance. Drive seamless synergy between operations and systems through collaboration with business partners and stakeholders offering expertise as a subject matter expert. My responsibilities include resolving complex issues, crafting process enhancements and navigating.
Hillsboro, Oregon, US
Own strategic process and system enhancement projects to optimize performance and user experience. Liaise between branch management and senior leaders to identify and resolve operational issues. Leverage partner relationships to determine opportunities for improvement and implement effective solutions. Collaborate with branch staff for program.
Hillsboro, Oregon, US
Oversaw department processes to identify continuous improvement opportunities and create workflow efficiencies. Assisted Consumer Lending Product and Process Management teams with business analysis and system administration support. Analyzed loan activity, tracking, and productivity reports including detailed performance, trends, and strategies using data.
Hillsboro, Oregon, US
Directed daily operations of Loan Processing department. Monitored department workflow while maintaining production and turn time expectations. Supported Processors and Sales Managers as first point of contact for escalations. Maintained daily reporting including contracting, production overviews, and balancing.- Improved employee retention via development.
Chicago, IL, US
Supervised consumer, ecommerce and warranty services functions including policy administration. Collected and analyzed data, communicated trends to leadership, and collaborated with Engineering and R&D teams to assist with continuous improvements. Forecasted inventory and costs for all warranty services based on current and historical trends.
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Stephen H. works for First Tech Federal Credit Union.
Stephen H. is listed as Sr. Systems Analyst | Expert in Process Improvement & Workflow Optimization at First Tech Federal Credit Union.
Stephen H. is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with First Tech Federal Credit Union.
Stephen H. has worked for First Tech Federal Credit Union, Demarini Sports Inc., and Oneaz Credit Union.
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