Stephen H. Email & Phone Number

Hillsboro, Oregon, Us

Optimize complex loan operating systems to align with business needs and enhance performance. Drive seamless synergy between operations and systems through collaboration with business partners and stakeholders offering expertise as a subject matter expert. My responsibilities include resolving complex issues, crafting process enhancements and navigating change control. Proficient in system mapping and fostering effective relationships. I contribute to maximizing member experiences and operational efficiencies

Hillsboro, Oregon, Us

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Hillsboro, Oregon, Us

Own strategic process and system enhancement projects to optimize performance and user experience. Liaise between branch management and senior leaders to identify and resolve operational issues. Leverage partner relationships to determine opportunities for improvement and implement effective solutions. Collaborate with branch staff for program implementation, troubleshooting, and servicing opportunities. Develop program playbooks including orientation, training, full process documentation, and topic reference guides. - Regulated foot traffic in branches during COVID-19 by implementing nationwide Appointment Preferred program- Enhanced service quality and capacity during COVID-19 by developing permanent Virtual Experience Center team- Eliminated workflow impact of unauthorized system changes by establishing Service Level Agreement with vendor

Hillsboro, Oregon, Us

Oversaw department processes to identify continuous improvement opportunities and create workflow efficiencies. Assisted Consumer Lending Product and Process Management teams with business analysis and system administration support. Analyzed loan activity, tracking, and productivity reports including detailed performance, trends, and strategies using data from lending systems. Organized cross-functional collaboration between internal and external stakeholders to facilitate changes and upgrades.- Reduced post-implementation system defect findings to under 1% by standardizing User Acceptance Test process- Improved decision-making process by implementing internal tracking program to identify high-risk, uninsured loans- Reduced compliance risk and decision-making timeline to under 30 days by streamlining student lending operations

Hillsboro, Oregon, Us

Directed daily operations of Loan Processing department. Monitored department workflow while maintaining production and turn time expectations. Supported Processors and Sales Managers as first point of contact for escalations. Maintained daily reporting including contracting, production overviews, and balancing.- Improved employee retention via development of Level II and Senior loan processor positions to create career path-Increased daily loan funding performance 15% by outsourcing administrative task to improve use of time

Chicago, Il, Us

Supervised consumer, ecommerce and warranty services functions including policy administration. Collected and analyzed data, communicated trends to leadership, and collaborated with Engineering and R&D teams to assist with continuous improvements. Forecasted inventory and costs for all warranty services based on current and historical trends.

Chicago, Il, Us

Phoenix, Az, Us

Phoenix, Az, Us

Phoenix, Az, Us

Phoenix, Az, Us