Manage the China IT support team, make sure the service quality to each business team. Review with business lead for business requirement fulfill and provide solutions.Focus on senior management direct support and IT service satisfaction. Maintain good relationship between IT and business team.Business support related project management – Align with different stake holder, quick respond and problem solve on related issue while project in progress ensure project timeline on track.IT trainer - Provide IT product training to internal user and new hire onboard.Host IT roadshow - align with different business team, external vendor and prepare materials to introduce all the internal new IT service and product.China IT Business Resiliency (DR) coordinator – Disaster Recovery document review and update, align with difference business team, application team and Asia DR team to make sure annual DR test well prepare and successful. Multimedia support – CISCO Video conference facilities annual check, testing and important conference preparation (Townhall event, etc)IT Vendor Management – contract review, ensure service quality and improvement.China local regulator application support – align with local compliance and business IT team ensure all the local application onboard are fully compliance without business impact.Local Security Administration – Setup and standardize China local application administration workflow, documentary, annual certification are meet the company policy and fully compliance.

Support and coordination for the Asia messaging service, Asia Mobility Council and the project management in GE CorporateAsia mobility council meeting organizer – host monthly meetng align with Asia country IT leader for information sharing, requirement collection and feedback. Service provider management, mobile service analysis, product UAT.Project management – Data Center relocation and build. PPT preparation and present to senior management, site visit and status tracking.Incident Management – Monitoring and report any business impact issue, algin with different team for problem statement and solution.

Responisble for onsite support for VIP users and HK projectOffice relocation project – Work close with COO office, provide suggestion from IT prespective, project tracking and problem statement, Tier 1 machine room build with vendor.PC refreshment project – refesh the EOW machine and OS upgrade, make sure user has no issue with new system.

Responsible for onsite support to all users in GE Commercial Finance office at Hong Kong

Responisble for desktop support of all the users in Devon house of Jardine group, including the account of the major users of the group. Help to solve technical problem related to hardware or software issue. Also, assisting the users on the installation or application of any programme