Stephen Harle Email & Phone Number

Sonoma County, California, United States

Napa County

Responsible for providing interpretation to the public and managing fundraisers and events, in addition to operating and maintaining the mill.• Worked with the founder and master brewer at Mad Fritz Brewing Company to organize the Mad Firkin Fest beer festival, a premium beer tasting event for 400 people held at, and in support of the Bale Grist Mill.

St Helena

Sydney, Australia

Led a team of quality and delivery assurance coordinators and provided remediation to the region’s ISO certified QMS and EMS during major organization changes. Worked directly with regional Operations Director to define corrective management plans to address nonconformities raised during ISO 9001 and 14001 certification audits.• Conducted analysis and provided recommendations on supplier engagement process, resulting in a savings of AU$6.5M in the first quarter and a significant reduction in liability risk, costs of unverified services, and increased compliance to Safety, Health and Environment regulations

Sydney, Australia

Worked as a Business Consultant for the restructure of a company vertical. • Conducted current state analysis of Customer Relationship Management (CRM) systems across the enterprise, creating a plan for consolidating CRM environment to a single platform in alignment with core banking and customer hub programs

Sydney, Australia

Established Quality Assurance and Governance frameworks to the newly established Business Architecture Center of Excellence. Liaised with Brand and Segment leadership as well as Risk Assurance and Enterprise Architecture leads to ensure the Business Architecture capability and deliverables aligned with enterprise strategy.• Transformed technology governance framework, aligning teams for effective strategy and creating a fair project review and implementation system with transparent standards• Developed criteria to evaluate programs against strategic alignment, capability impact, and business value, reviewing all projects with AU$500k+ budget• Provided data to enable the analysis of strategic alignment of the group Enterprise Program Portfolio

Sydney, Australia

Led a team of 8 quality assurance engineers and process improvement officers to maintain the ongoing certification of the QMS to ISO 9001, manage/facilitate process improvement activities, and own the Proposal and Delivery Lifecycle Governance. Provided program outcome, service level planning, project recovery, and service level uplift services to Program and Service Delivery Managers• Developed company-wide Information Management strategy, working with C-suite executives to to identify relevant operational, regulatory and contractual risk, resulting in a significant reduction in risk and earlier engagement in project planning• Monitored all process gates within the National Security, Command, Control, Communication, Computer and Intelligence (NSC4I) Domain• Acted as Lean transformation champion and coach within NSC4I and Transport, coaching value stream mapping and kaizen events while promoting lean thinking and practices to senior management team• Successfully managed the CHORUS 2 business reference system implementation within NSC4I and Transport, achieving compliance to group criteria within schedule

Sydney, Australia

Led a team of Business Analysts and Project Managers to define activities required to enable the implementation of ITIL V3 framework components and supporting SM7 service management application. Managed program risk, issues and non-conformances, program Steering Committee reporting, and program variation requests.• Reduced penalty costs by AU$100K a day by leading implementation of ITIL V3 over SM7 as previously chosen by business development team, employing more efficient processes that were better aligned with customer needs and contractual terms• Established Change Advisory Board to enable transparency of change schedule to business and client stakeholders

Sydney, Australia

When promoted to the position of National Project Management Office Manager I took ownership of the Primer project delivery methodology refresh and expanded the program to include change to people and information systems operating model layers representing a significant transformation of the Solution Delivery capability. Ongoing refinements to the methodology included adding planning transition to managed services to the solution definition phase of the methodology, which was developed in conjunction with Managed Services Line of Business in response to poor performance against SLAs post service transition due to inadequate transition planning. Another enhancement was the mandatory attendance of Account Managers to project governance meetings which was implemented in conjunction with a component of commisions being awarded based on at complete project profitability rather than as sold. The result of this was that PMs were provided greater support in negotiating project variations with clients and cost of solutions due to 'gold plating' was significantly reduced.The People layer of the transformation comprised of a HR strategy that required Project Managers to have PMP certification and Project coordinators to have CAPM certification and a Primer and PMBOK training program delivered to all project management personnel that I developed and delivered in conjunction with a qualified PMP trainer.The Information Systems change was the implementation and integration of the MS EPM application and the SAP project Services module which eliminated several manual processes between project estimation, actuals reporting and financial reporting. Overall these changes resulted in a reduction in project overruns from 17% to 5%. During this time I was also engaged by managed services to consult on the development of the information security management system and environmental management systems with the intent to achieve ISO 27001 and ISO 14001 certifications respectively.

Sydney, Australia

As the Information Officer for the national Project Management Office I was responsible for I managed all Project Services specific information systems (including the project reporting dashboard and Project Services and Project specific document management sites) and the retention, availability and communication of IP such as Dimansion Data's Primer methodology and Project Services standards, policies and procedures. I worked with internal IT to resolve issues with systems and define and implement enhancements when required.I utilised my background in management systems to contribute to the development of the revised Primer methodololgy and developed and implemented an interactive graphical, process model for the revised methodology that enabled project managers to 'walk' through the methodology at different levels of granularity and provided the relevant policies, procedures and templates at each process step. This became the template for the global Primer methodology refresh.As an experienced auditor I conducted project reviews on client facing projects, assigning actions to project managers where required, analysing results and developing actions such as additional training or process improvements when trends were identified. I acted as an internal consultant on the maintenance of the organizations Quality Management System which was certified to the ISO 9001 standard.

Sydney, Australia

In the position of Information Officer I acted as the business owner of all information systems that supported Management System and Product Certification Activities including business critical systems such as the document management system, custom ERP modules (designed for to manage Management System and Product certification audit scheduling, certification history and status and registrar competency records) and the Audit Management System.I provided first, and in some cases, 2nd level support to end-users and administrators. I developed and provided training end-user and non-technical administrator including senior management, program managers, registrars and administrative personnel.I liaised with senior business management and IT management to define minimum service levels for information systems and identify business critical functions, and worked with IT and the business to develop business continuity and disaster recovery plans for all critical systems. I worked with Certification Program Managers to ensure that program documentation met the standards required by various global accreditation bodies. I was a key resource in certification program accreditation, coaching and support program managers during accreditation reviews and demonstrating the alignment of our systems to accreditation criteria. I worked on global aquisitions to rate the risk represented by their certification records and information management systems and post-acquisition on integrating business systems with those of SAI Global.

Sydney, Australia

I successfully passed my Lead Auditor - Quality Management Systems certification and carried out 3rd party audits on clients as an audit team member with specific expertise in electronic management systems.

The Hague Area, Netherlands

I managed the assignment and resolution of 2nd and 3rd level of SAP R/3 problem tickets. Scheduled communicated and monitored changes and releases, coordinating appropriate support engineer availability where required. Held weekly change awareness and review meetings with support managers and senior engineers. Managed Service Level Agreement (SLA) reporting, investigating shortfalls against SLAs and reporting to senior management and clients as requested. Managed client invoicing in excess of €200M pa. Managed and maintained disaster recovery and business continuity plans, coordinated disaster recovery activies and liaising with other regions to ensure service continuity when required and conducted both scheduled and unscheduled drills, reporting results to senior management and planning improvements when requested.

The Hague Area, Netherlands

The Hague Area, Netherlands

Responsible for management and integrity of central archive of active patent applications. Including:-Fulfillment of requests for patent applications -Ensure security and integrity of central archive-Oversee secure destruction of obsolete applicationsSupport the Phoenix project, a transition from paper patent applications to electronic applications, by reporting issues to the document scanning service provider, requesting re-scanning of applications and, where applicable, providing priority retrieval of paper based applications when examiners found corrupt or illegible electronic copies.Rapidly developed and implemented a disaster recovery and continuity plan in response to a major flooding incident resulting in the recovery of 99.8% of active patent applications and less than 1 day of service unavailability.

The Hague Area, Netherlands

The Hague Area, Netherlands

Graduate Diploma, Business And Technology

International Business And Management

Btec National Diploma, Broadcast Audio Engineering

Education record

Education record