Stephen Harned Email & Phone Number

Conshohocken, PA

Enabling and supporting cloud and local systems integrations on a cloud-based collaborative platform utilizing REST, SOAP, ODATA, JMS, and other connections. Responsible for primary support of end-user projects and analysis of enterprise data processes spanning multiple systems and employing ETL and other data migration techniques. Emphasis on EDI using.

Exton, PA

• Designed, documented, and supported a learning management system (LMS) supporting more than 50,000 users paying for training on an annual subscription basis. Maintained database and handled data reporting. Coordinated.
• Planned, documented and led the migration from one LMS system to another, handling testing, data migration, content updates and migration, resulting in 30% performance improvement for users on 6 continents.
• Created and maintained marketing landing pages for increasing user traffic to LMS site, resulting in 40% increase in web traffic in first year.
• Automated many operations with custom-written utilities for data extraction, transformation, loading, and document handling saving time and costs.
• Maintained database and content files for more than 4000 online courses and 8000 training videos handling technical support of authors and end users.
• Designed and maintained automated report system for monthly reporting of training data to more than 100 customer companies.

Exton, PA

• Developed, maintained, and supported custom tools in Tcl/Tk, and OmniMark for creating online product help files from an SGML-based documentation authoring system. Created, and maintained customizations in Visual.
• Replaced third-party help system toolchain with open-source software and custom tools, obviating consulting and license fees totaling more than $1M
• Maintained and enhanced help system toolchain for internationalization, saving time and localization engineering costs for more than 70 software products
• Recognized with Corporate Achievement Award in 2004, for cost-saving efforts
• Developed a patented (US patent #6,594,466) system utilizing Java, HTML, and XML for computer-based training appearing inside a software application.

Exton, PA

• Wrote and maintained programmer documentation for several product SDKs for computer-aided design applications.
• Transitioned documentation from externally maintained source to inline source code documentation written by in-house programmers and product experts.
• Developed and supported programming examples in Java, C, and Visual Basic.
• Created and delivered programmer training utilizing Java, C, and Visual Basic.

Exton, PA

• Wrote and maintained instructor-led hands-on training courses for computer-aided design software applications. Wrote instructor certification exams, taught software training courses. Provided technical support for.
• Training business achieved more than $1M in first year.
• Created and maintained website supporting instructors, providing datasets, and publishing training course errata for more than 20 instructor-led courses taught to more than 10,000 users over 4 years.

Bristol, PA

Wrote technical documentation for CNC programming software. Handled end user technical support requests for CNC programming software, taught instructional software courses.

Continuing Education Certificate

B.A.