Responsible for setting the vision and strategic direction for sales operations incorporating Sales Analytics & Insights, Sales CRM Effectiveness and Sales Incentive Compensation. Align with global sales operation functions, where possible, to maximise the benefits of global collaboration.Developing and leading a team of sales operations business partners to partner with local sales teams.Implementing and managing EMEA sales enablement programmes. This includes leading projects to evaluate, implement and sustain a CRM system (Veeva) that is used by all field sales teams across EMEA.Ensuring that data management (OneKey) procedures are implemented and maintained. Influencing leadership to adopt uniform practices, where appropriate. Coordinating activities/tasks with resources at the local level to ensure consistency and efficiencies across all direct markets wherever possible. Identifying and recommending appropriate resources to support local sales operations efforts. Working directly with local sales management, marketing and support services to provide analytics, tools and expertise for sales process optimisation, territory alignment, customer segmentation, sales force sizing, goal setting and incentive compensation programme design and management. This includes the use of external data providers (e.g. IQVIA, GERS etc) to provide insights into market potential and prescribing behaviour.Working directly with commercial leaders to implement incentive compensation measurement tools and processes, and coordinate payment of incentive compensation through partnership with finance and local leadership teams.Representing sales operations in all country core team meetings. Providing regular sales updates to senior and regional leaders.

Responsible for leading Sales Effectiveness, Enablement and Analytics programmes. - Reporting directly to the Vice President for Kimberly-Clark Professional EMEA to ensure that strategic business plans are executed with excellence across the entire region.- Working with the Regional Leadership Team, Sales Leaders, Marketing Operations and Capability Managers to deliver improved sales force productivity.- Leading a diverse team responsible for supporting and enhancing enablement, analytics and customer experiences programmes and technologies.- Responsible for the design and implementation of the sales execution process to ensure that sustainable net sales revenue growth is achieved. - Partner with regional teams on strategic projects, change management processes, that will improve Sales & Marketing Effectiveness- Driving business transformation through the accelerated adoption and reporting of leading-edge Customer Relationship Management (CRM) processes and technology - Making effective use of “Big Data” in order to reduce churn, increasing loyalty and drive visibility of customer satisfaction.- Embed regular standard work for sales to check and adjust actions in response to current business opportunities and threats, utilising the information that has been inputted into the CRM system. Identify, implement and measure key performance indicators to ensure that issues are identified early and appropriate corrective action is quickly taken.- Designing and managing the sales incentive programme to ensure alignment with key business needs, drive correct sales behaviour and to maximise return on investment.- Collaborate and leverage resources within global teams to share best practice and quickly maximise the benefit of common solutions where possible.

National Account Manager responsible for the management of Kimberly-Clark Professional's largest supply channel/distributor within the EMEA region with focus on facility management, local authority, education, catering and retail market sectors. Full responsibility for overseeing profitability through price and channel management and seeking out new business opportunities. Creating a co-ordinated approach through collaboration with different departments within Kimberly-Clark e.g. local sales management, pricing, logistics and marketing.

National Account Manager within Kimberly-Clark Business-to- Business sector in the UK and Ireland. Full responsibility for the day to day management of a high value account portfolio valued. These accounts are all from the Facility Management and Contract Cleaning business sector.

Responsible for the management and development of contractual end user customers. Also involved the development of end user business working closely with a range of distributors and supply channel partners.- Responsible for achieving territory volume and revenue targets. Optimising profitability by focusing on selling distinctive (high margin) products and systems. Measured by annual new business league table for distinctive products.- Awarded 2007 European Sales Excellence Award for the UK/Ireland/Benelux region due to new business growth and account portfolio development.- Developing joint business and marketing plans with distributor principals and key distributor sales representatives in order to achieve maximum product penetration in their warehouses and also in their end user customers.- Attendance on regular training courses including Solution Selling Skills, Professional Sales Negotiation, Professional Selling Skills and Account Development Strategies.

Responsible for the development and management of all customers and supply channels within a specific geographical area in Scotland.

Responsible for the management of over 200 customers throughout Glasgow and Central Scotland with total annual sales in excess of £700,000.