Stephen Hersack Email & Phone Number

Frisco, Texas, United States

Allen, Texas, United States

Fort Worth, Texas, United States

• Owned the product development process from design through to production approval on dozens of consumer products.
• Monitored market trends, new technologies and competitors’ strategies to inform on new product direction.
• Optimized the path towards completing projects and successfully launching products by establishing new templates for product specifications and standards for project management and communication.
• Interpreted project briefs into a manufacturable project plans involving Industrial Design, Engineering, Marketing, Supply Chain and Brand.
• Created content using a mix of photography, 3D product renders and Illustrator to give Brand Live product presentations to educate sales teams on upcoming product launches.

Grand Prairie, Texas

• Became the brand, category and product expert for North America.
• Increased the brand’s revenue by 40% and gross margin by 6.5% in two years.
• Conducted market research and pivoted the brand to a new flagship product category.
• Project managed all product launches, including the creation of packaging, POS displays, sales sheets, copy and eblasts.
• Established and managed weekly eblasts, including the creation of all art assets and HTML for the emails and corresponding landing pages. Created HTML and CSS templates to make weekly email creation more efficient.
• Wrote and directed several product commercials and product overview videos.

Worked with various directors, ensembles, and production companies to act in over twenty theatrical productions. Provided consistent performances and developed strong communication, improvisation, and presentation skills. Production companies include Water Tower Theatre, Genesis Children’s Theatre, Childsplay Inc., and Hale Center Theatre. Most recently.

Moved, hung, and focused an assortment of modern theatrical lighting equipment according to the light plots and designs for several theatrical productions. Worked with various production companies including Class 6 Theatre and Baylor University.

Various

Worked with various teams of carpenters to cut and assemble lumber according to the technical director’s specifications and blueprints to create a safe and practical theatrical set that fulfilled the designers’ and director’s vision for the show. Worked with various production companies including Theatre Works, Class 6 Theatre, and Baylor University.

• Assisted with a brand refresh by strategizing and managing the creation of new digital content, implementing HubSpot, designing HTML email templates, redesigning branding and messaging and building HTML for a new.
• Created and refined the company's narrative for its custom software and software products.
• Used storytelling and performing arts skills to conduct tech demos for executives of large companies and was successful at making technical concepts relatable.
• Produced and starred in a line of product videos that were used in HubSpot campaigns, websites and by the sales team.
• Played an intermediary between product development and marketing and sales by performing market research, recommending new features, writing user stories for new features, training the sales team on new features and.

Plano, Texas

• Used storytelling and active listening skills to offer excellent customer service and created emotional attachment to the products to achieve internal sales goals.
• Focused on crafting and marketing a complete and customized solution for each customer which involved purchasing, training and business services.
• Facilitated group learning sessions on a variety of technology products and services.
• Helped establish the duties of a new position in a global company and highlighted the importance of training customers as well as offering expanded hardware solutions.
• Assisted with training employees on new company products and initiatives.
• Maintained high marks on customer surveys for both sales and training.

Offered customized and intentional one-on-one training and facilitated group workshops on Apple hardware and software for customers. Focused on spreading excitement for new group workshops with customers and built confidence during a transition in in-store training options. Maintained an impressive record of positive ratings from customers for facilitated.

Provided excellent experiences for everyone who came in the store, whether they needed to buy something or to have a product serviced. Assisted customers with the purchase, setup, and training of Apple devices. Utilized previous customer service training and listening skills to customize every interaction for each specific customer and to make sure they.

• Drafted marketing materials and pitch decks for video game launches and ongoing updates.
• Monitored the company’s various forms of social media and created Excel spreadsheets for collecting support ticket information and generating reports to detail current customer concerns.
• Performed quality assurance testing for three released video games and one unreleased game. Wrote clear instructions to reproduce known software bugs and reorganized existing bug reports in Redmine.
• Worked with customers to identify and solve technical issues for three, multi-platform games. Platforms were Windows, Mac OS X, iOS android and Linux.

Tempe, Arizona

Contacted schools and confirmed arrival details for the performances. Assisted the other actor in assembling and disassembling the set and media equipment. Switched off playing the role of Scott in the one-man show, and playing the silent animatronic man character who also ran the media for the show. Concluded the performances by conducting a questions and.

Scottsdale, Arizona

Trained six new hires and assisted in training two others. Also assisted with one new-hire interview. Worked with another representative to draft a working and evolving training manual. Answered phones, monitored online chat, processed walk-up orders, and mail order forms for tickets daily. Provided excellent customer service to all patrons and made.

Scottsdale, Arizona

Set up and tore down audio-visual equipment used in events, ranging from small business meetings to large-scale seminars and presentations. Developed an evolving knowledge of all of the equipment utilized, including projectors, screens, power cords, surge protectors, sound mixers, speakers, microphones, Polycoms, and theatrical lighting instruments..

Tempe/Mesa, Arizona

Assisted the stage manager by taking notes and ensuring the actors knew their lines during rehearsals. Set up and tore down the rehearsal space. Created prop-tracking paperwork and managed the backstage operation during performances.

Waco, Texas Area

Scanned slides of past theatrical productions and organized them into a digital database. Printed, framed, arranged, and hung poster-sized theatrical production photos in two hallways.

Beavercreek, Ohio

Greeted and processed customers’ orders in-person and on the drive-thru headset during high-volume lunch shifts. Assembled and presented food orders once they had been completed. Handled and maintained an accurate cash drawer. Also cleaned and restocked the front counter, drive-thru workstations, and front lobby before opening and closing.

Osan AFB, South Korea

Processed legal claims by using a program to calculate item depreciation, shredded old documents, answered phones, made copies, and multitasked other clerical duties as needed.