Stephen W Hodgman Email & Phone Number

Johnston, Rhode Island, United States

Johnston, Rhode Island, United States

Capably led strategies, plans, teams, initiatives, and activities involved in increasing adoption and maturation of Agile methodology to increase collaboration and improvement in business operations on an enterprise-wide level.▪ Drove engagement of Agile with colleagues, with a focus on interactive experience moments.▪ Created and implemented strategies for growing adoption of Agile as well as ways to measure Agile maturity. Facilitated quarterly “spot check” surveys to understand Agile growth across the organization. Adjusted strategies based on common themes that emerged from survey results. Provided results to division leaders.▪ Worked with key stakeholders on change initiatives. Partnered with program leaders to build and execute change management strategies, including communication plans and mapping of key stakeholders.▪ Led production and edit of video podcast for Human Resources department

Responsible for the overall Customer Experience in Southern MA and Rhode Island markets. Leads and coaches branch network team to achieve assigned goals. Responsible for Team development, community involvement throughout the region and operational soundness of all offices. Creates exceptional partnerships across the organization to engage the team in relationship building activities.

Dedham, Massachusetts

★ Directed concurrent projects focused on improving retail banking, establishing communications plans, and developing internal communications.★ Designed and executed corporate training sessions, and produced communications for distribution to branch managers for presentation to teams on a weekly basis.★ Successfully led a project to implement the Allego video-based communications and training tool, which will impact 1,500 retail banking employees.★ Selected to the Citizens Bank Credo Honor Roll for four consecutive quarters for community contributions and superior performance.ABOUT CITIZENS FINANCIAL GROUPCitizens Financial Group is a leading $5.3B regional bank with over 1,200 branches in 11 states.

Marlborough, Massachusetts

★ Directed small business accounts for four branch locations, with each account translating to $500K to $5M in annual revenue.★ Leveraged referrals, cold calling, and in-person engagement with prospects to build new business.★ Recognized for consistently meeting and outperforming quarterly revenue targets and goals for response times and customer satisfaction.★ Improved client retention by gaining insight into customer needs, leading to recommendations of bank products and services aligned with each customer’s requirements.

Chestnut Hill, Massachusetts

★ Managed six branches and teams over two years, promoted to oversee locations with a larger base of deposits and number of accounts. Directed promotional campaigns and product initiatives.★ Worked with colleagues in Business Banking, Wealth Management, Mortgages, and Your Place Banking to ensure the satisfaction of all client needs.★ Coached team members in weekly sessions to build leadership skills and remediate areas requiring reinforcement.★ Recipient of the Citizens of Excellence Award in 2015, ranking in the Top 2% of employees within the peer group.

Sharon, Massachusetts

★ Supported new banking customers with opening new accounts and selecting products and services in line with financial needs.★ Gained experience as a Teller and completed a training course to learn how to manage small business accounts.★ Achieved 120% of revenue goal, ranking in the Top 50 out of 400 employees in the region.

Greater Boston Area

★ Traveled throughout client sites to perform maintenance on credit card terminals and audit processing fees and statements, resolving merchant issues.★ Worked with field sales representatives to coordinate installations of equipment for new accounts and schedule client training.ABOUT HEARTLAND PAYMENT SYSTEMSHeartland Payment Systems, Inc. was a Fortune 1000 U.S.-based payment processing and technology provider