Stephen Hopper Email & Phone Number

Project Management and Consulting for award-winning Fortune 100 Companies • ComputerWorld 21st Century Achievement Award• Deploy and configure enterprise software across diverse organizations• Provide product technical training, mentoring and guidance to customers• Audit client configurations to identify areas of inefficiency and potential problems• Develop customer work-flows and processes to help customers maximize their return on product investment• Design and develop software customizations for data migration and legacy extraction/integration• Develop web based eCRM, data warehousing and business processing applications • Developed an integrated reporting system that withdraws information from corporate web sites and allows reporting to occur off-site eliminating customer recurring expenses

• Managed AT&T WiFi network services, technology and applications to enhance the value of AT&T branded customer experience.• Delivered AT&T WiFi product offerings from inception through implementation. (iPhone, Starbucks, 2007 MLB All Star Game, Ji-Wire/Ad serving Integration)• Ensured completion of project deliverables and adherence to timelines and budgets.• Managed public Wi-Fi internet access, voice over Wi-Fi, cashless and gift card processing, customized content and branding and online reporting capabilities are a few of the many services and applications on a secure, reliable high-speed network.• Managed Internet membership systems and integrated with third party system integrators.• Proactively identified changes in work scope and ensure appropriate planning measures are taken with internal and external clients to reassess and amend the scope of work requirement, budget, and timeline.

Provide Project Management for leading retailing solutions within the automotive industry.• Lead projects to deliver retailing solutions for OEM clients from inception through implementation• Ensure completion of project deliverables and adherence to timelines and budgets.• Analyze and resolve issues that have the potential to jeopardize the ability to meet agreed upon deliverables.• Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external clients to reassess and amend the scope of work requirement, budget, and timeline.• Provide full and accurate project communication with external clients, other supporting suppliers and internal; stakeholders.• Manage day-to-day activities of multiple projects including coordination of cross-functional teams.• Manage internal and external client expectations on all project requirements and deliverables.

Consulting Services and Account Management• Increased professional services revenue/profitability more than 150%• Standardized the company’s service offerings and improved the customer appeal resulting in service contracts ranging up to several million dollars • Personally managed key customer relations with ETI clients• Hired, trained, and provided technical guidance and support to pre/post sales technical support and consulting staffs• Managed and coordinated all of companies North American service engagements

Client Services Account/Project Manager• Worked extensively with customers to develop and deploy new extranet products and services • Managed the development of secure extranets and custom internet applications• Set priorities and developed schedules for meeting conflicting internal and external commitments• Developed specifications for the implementation of customer extranets• Developed processes for the development and support of customer extranets

• Lead a team of 26 programmers in the design, development, test, and release of product software• Provided cross-organizational coordination for product design, development, delivery, and support• Built a must needed QA/testing organization to ensure the delivery of high quality products• Refined ETL data warehouse conversion and project management methodology• Responsible for application design, development, testing and implementation for IBM Global System’s worldwide customer sales opportunity data system. This system provided full customer information integration between disparate legacy systems and an enterprise data warehouse.

• Initiated, planned, and directed a multi-million project to replace all of the core medical delivery applications (appointment scheduling, billing, and electronic medical records) for Central Texas Medical Association. Completed the rollout of the systems with no major issues and met an aggressive schedule. • Developed and directed an integrated MIS team for Prudential HealthCare, the Travis Physicians Association, and Travis Quality Management • Managed and provided strategic planning for 570+ node LAN and 1100+ voice stations throughout Central Texas.

Bba, Management Information Systems, Computer Science

Executive Leadership

Project Management

Bba, Production/Operations Management, Economics