Stephen Huff Email & Phone Number

Lead the build-out of workflows critical to the business's day-to-day operations. Oversaw the development of PowerBI reporting across our critical business areas (i.e. Lease Renewals, Applications, etc.) Generate weekly/monthly reports to monitor key performance indicators, potential pain points, and the progress of new initiatives.

Partner closely with external stakeholders to assist a key account in reaching/maintaining 95% occupancy of homes in their portfolios.Maintain average first-response time and average response time of under 24 hours when communicating with customers. Collaborate with the Instructional Designer to design a more effective Onboarding program for new customers. Work alongside the Engineering and Customer Success teams to investigate and solve customer issues reported to the customer success inbox.

Enhanced customers' use of our software through customized support, identifying problem areas in their workflows, and providing solutions to problems. Co-created courses, help articles, and Miro workflow boards designed to help maximize customers' understanding and use of the Aptly tool.Created tickets for issues reported by customers and presented them to the Engineering team to highlight user pain points and find the best solution.Drafted and published Release Notes on a bi-weekly basis, promoting new product features and bug fixes.

Mount Laurel, New Jersey, United States

Assist the Account Manager with conducting needs-based assessments for local businesses. Troubleshoot any issues that employers have with creating accounts or posting jobs on the college’s job platform.Track key metrics such as new employers, placement requests, and employees placed for the Account Manager.Assist in the planning and promotion of the Supply Chain Industry Advisory Board.Support marketing efforts for department events by collaborating with the marketing department and updating graphics when needed.

Coordinated and presented career pathways presentations for audiences including middle school students, high school students, and adult basic education students. Tabled and distributed materials to local high schools, government agencies, libraries, and additional community partners. Assisted in the event planning for Career Services events, including Dress for Success, Workshop Wednesday, and Virtual Career Fairs, among others.Led the Workforce Department’s promotional efforts by managing the department’s Facebook/Constant accounts, coordinating graphics/printing requests, and updating the department’s web pages. Led department task teams focused on improving communication and outreach methods, web pages, etc.

Responsible for the planning and execution of Sigma Alpha Lambda’s National Initiatives, such as the Food Fight Against Hunger and the Relay for Life events. Wrote articles for the organization’s website, spotlighting standout chapters and recapping national initiatives. Monitored the organization’s social media presence.Assisted in the creation and production of a podcast aimed at providing informative content to Sigma Alpha Lambda members. Created weekly Google Analytics reports for the team to review.

Managed the organization’s social media accounts (Facebook, Instagram, & Twitter) through the Spring semester. Helped to create a national tournament to raise money for Relay for Life and to boost Sigma Alpha Lambda’s social media presence.

Marlton, Nj

Assisted in the day-to-day operations of the restaurant, including bagging orders, answering guests’ questions, taking catering orders, etc.Took part in regular meetings with the operator and fellow team leaders to discuss opportunities for improvement within the restaurant.Updated the restaurant’s website and created marketing materials used to promote in-store events/job opportunities.

Marlton, Nj

Assisted the editors of publications such as South Jersey Magazine and South Jersey Biz by creating pieces, contacting sources and researching information for articles. Also assisted in locating and sharing nearby events on SouthJersey.com