Stephenie Ellis Email & Phone Number

-Prepares weekly accounts payable batch to cover balances due to homeowners, suppliers, travel agencies, and guests. -Assists with ensuring travel agency commissions are paid in a timely manner (within 4 weeks of travel).-Communicates with homeowners, suppliers, and travel agencies to confirm all accounts receivable needs are met within expected time frames. -Partners with internal agents, coordinators, and concierges to update reservations in Salesforce for proper reconciliation.-Submits bi-weekly reporting to Marriott to match our systems and point redemption processes with theirs. -Manages multiple Outlook inboxes to communicate with specific brands and partners.

- Manage and reconcile group bookings for Royal Caribbean Cruise line to include customer payment, promotional payments/ application, and commission due to the booking agent/ agency.-Maintain open communication with multiple vendors to ensure proper receipt of commission and payables in a timely manner.- Compile, process, and reconcile the weekly amenity order for multiple cruise vendors.- Identify and process vendor payments that fall out of the daily synch batch.-Responsible for reconciling corporate credit card funds while ensuring policies and guidelines are met to prevent loss.

Lead a team of 30+ newly hired agents to succeed at sales and service objectives; building onto their development received by previous call certifiers and trainers during their RAMP UP period by reviewing their calls and providing real time feedback ,driving attainment of daily, weekly, and monthly metrics with daily motivation. Integral part of the 2017 Ramp Up season by assisting with interviews and hiring of new CCR agents. Provided onboarding support for new team leads and agents.

•College of Disney Knowledge graduate•NCL Specialist•Princess Cruise Commodore September 2016- December 2016: assisting with new hire Ramp Up as a Call Certifier to listen and score sales/ service calls and provide real time feedback, coaching and development to ensure success following training onto the floor.

Columbia, Sc

· Assisted with new hire development working with Transition where responsible for 12-40 direct reports and 3-10 transition assistants during the 12 week transition period from classroom training to the permanent work floor. · Met or exceeded company, department, and center goals · Provided continuous coaching and commitments to assist with the success of representatives and coordinators

Columbia, Sc

· Instrumental in the design, implementation, and operation of the Columbia Care Follow-up Project, while still maintaining a team with support, coaching, and development· Managed teams of 8 – 14 direct reports and supported multiple teams with varying schedules within Customer Service and Global Technical Support. · Met or exceeded company, department, and center goals · Provided continuous coaching and commitments to assist with the success of representatives and coordinators• Participated in each level of the hiring process to include face to face and over the phone interviews.

Columbia, Sc

· Contributed to the Overnight team by implementing and managing the Quality and Lync Support Projects as well improving the Net Promoter Score contact success ratio and equipment approval process while decreasing MED’s· Managed teams of 8 – 14 direct reports and supported multiple teams with varying schedules within Customer Service and Global Technical Support. · Met or exceeded company, department, and center goals · Provided continuous coaching and commitments to assist with the success of representatives and coordinators

Columbia, Sc

Advanced troubleshooting with different operating systems. Assisted internal and external customers with resolving concerns that could not be resolved with tier 1 troubleshooting. Submitted trouble tickets for stateside and international customers to ensure satisfactory service and experience. Meeting/ Exceeding department goals · Facilitated Team meetings/ huddles · Promoted from Tech I to Tech II (July 2011) · Selected as member of Off- Core Quality Support Project (June 2011) · Assisted with escalations, approving credits, and completed peer to peer coaching · Assisted with special events, projects, and new hire development · Contributed to the launch of the Time Sheet Automation process

Columbia, Sc