Traveled the region to cover sites when needed. Educated service members, family members, and retirees on Tricare benefits and plans. Responsible for enrolling eligible beneficiaries. Conducted briefs to all incoming personnel, advised on how to fill out enrollment forms and conducted education on benefits and how to make changes if necessary. Conducted briefs on maternity benefits and how to access those benefits. Educated retired and retiring military members on plan options and changes to their plans. Primary contact for all service members and their families during the enrollment phase. Trained on DOES system, CHCS, FOCUS, and Tricare online. Utilized the cue system to call patients. Received, relayed, and answered the incoming and outgoing telephone, intercom, and electronic messages. Produced a variety of correspondence with correct grammar, spelling, and punctuation and completed forms and reports.

Reviewed documentation to obtain additional information and determined patient eligibility for treatment. Organized patient and clinic records to research a variety of physician's orders involving patient activities, diets, tests, and medications. Briefed incoming personnel on regulations pertaining to the dental clinic. Wrote and implemented standard operating procedures for the Readiness coordinator position. Coordinated and arranged for additional medical information from physicians or Soldiers. Prepared and coordinated documentation for service members' medical service treatment records and disability evaluation boards. Adhered to regulations and directives concerning the Privacy Act in order to ensure confidentiality of medical records. Reviewed medical record documents for completeness, accuracy, and consistency with medical facility requirements. Stored and retrieved electronic documents or files from an automated system. Utilized word-processing software to create, copy, edit, store, and retrieve documents and or print forms, memos, and letters. Performed a variety of technical and organizational support duties in the area of work measurement, forecasting, capacity planning, and scheduling. Compiled and developed historical and statistical data; developed slides, charts, graphs, and other documents for briefings and presentations. Received, relayed, and answered the incoming and outgoing telephone, intercom, and electronic messages. Produced a variety of correspondence with correct grammar, spelling, punctuation, and complete forms and reports.

Served as the primary point of coordination and control for annual and one-time services contracts, repair parts, and supplies utilized by the Medical Maintenance Section. Responsible for all ordering and accounting procedures, including reviewing requests/requirements, documentation for procurement adequacy, resolving or coordinating the resolution of pre-award procurement actions and post-award requirements concerning receipt verification, and payment processing. Responsible for functions such as maintaining all procurement accounting records and files. Maintain files in accordance with MEDCOM Regulations and Maintenance. Serve as a Purchasing Agent for acquiring service contracts, parts and supplies to meet the needs of the Section. Use an IMPAC credit card and open market procedures to purchase requirements within the small purchase dollar limitations, (not to exceed $2,500). Ensure all contract service data is captured on the maintenance records in DMLSS. Make recommendation for improved utilization and establishment of annual contracts, one-time contracts, credit cards, etc. Oversee 500,000 dollars in repair parts, annual contracts and one-time contracts. Analyze budget requirements and makes recommendations for increases and decreases based on submission of requisitions by the Branch. Continually analyze Financial Inventory Management Reports to determine due-ins, due-outs and requirements to determine actual position of funds in relation to approved programs. Maintain commitment register by recording dollar amount of supply expenditures order (committed) and received (obligated) on a daily basis. Provide input to supervisor on annual budget based on past experience and anticipated requirements. Analyze a variety of financial reports to ascertain assets on hand for support of current operating requirements.

I am the HR/Operations manager in our building. I hire, train and schedule all of our employees. Training is my passion and is always an ongoing commitment. I have 'coaching' conversations with our staff when needed and also lead the team on the sales floor to be successful.

Create a program within the school district. I matched big brothers/sisters with little brothers/sisters within the same school district to help the little with educational needs. I followed up with the matches to make sure both parties were happy and that the match was working.

Execute all the responsibilities of an assistant manager. Loss prevention, hire, train, manage associates. Schedule, inventory and all other operational responsibilities. Meet and exceed all sales goals, sell to the customer, execute floor sets.