Served as the first point of contact for IT-related issues and request, providing timely and effective assistance via phone, email, or in-person support ticket. Diagnosed and resolved hardware, software, and network problems, including desktops, laptops, printers, mobile phones, and other peripherals.Installed, configured, and updated software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.Performed routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management Created, modified, and disabled user accounts and access permissions as needed, following established security protocols and procedures.Assisted with the setup, configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points. Implemented and maintained backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure. Countered security compliance lapses, enforcing stringent IT security policies that slashed security breaches by 40%. Created and maintained documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.

Monitored the performance, tuning and capacity planning of the operating system, software, storage, hardware, and infrastructure to ensure that they continuously deliver the desired level of quality.Provided support for software, LAN connections, telecommunications, computer hardware (such as PC’s, printers, and any other peripheral devices), and commercial software packages (such as word processing, spread sheets, electronic mail, and calendaring applications). Handled diverse computer repair and maintenance tasks, which included conducting onsite repairs, replacing parts, and negotiating service prices with customers • Managed knowledge, developed training manuals and conducted trainings for colleagues and clients. • Managed “end-to-end” device deployment to end-users, from setup and delivery of computer devices (desktops, laptops, mobile devices, printers), to disposal of obsolete devices.Handled Complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Act on behalf of and perform other tasks as assigned by the Branch ManagerAnalyse and screen applications for credit based on the Bank’s credit risk proceduresAssist customers in the account opening processContribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the marketEnsure timely resolution of customer complaints and issuesIdentify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needsInitiate and carry out recovery action on non-performing credit facilities on assigned accountsMaintain a comprehensive database of existing relationships/prospectsManage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis