Stephen Jackson Email & Phone Number

Princeton, Nj, Us

• Deliver consulting services on Trimble Maps Appian software to customers on product functional, business process re-engineering, strategic analysis, customization requirements, product installation, data conversion requirements and product validation.• Partner with Product Management, Development, and Support to troubleshoot and generate solutions based on individual customer needs and ensure a timely follow up.• Develop training material and user manuals for step-by-step guides to provide customers an individualized resource during implementation of the Trimble MAPS Appian products.• Provide day to day contact for strategic accounts to ensure customer satisfaction and seamless implementation for over 135 projects by building working relationships throughout the project lifecycle and onboarding process.• Created and presented yearly at Trimble’s Insight Tech Conference on efficiently using Appian software.

Minnetonka, Minnesota, Us

• Successfully implemented Transman “TMT” Asset Maintenance software for over 25 customers by creating and maintaining outstanding relationships while consulting and ensuing product met demands. • Analyzed and communicated customers’ business process to develop solutions to increase efficiencies and decrease transportation cost varying between $50K -$250K per project depending on fleet size. • Identified and created timely solutions for customer problems to guarantee on time project implantation and maximum productivity for the customer.• Coordinated and implemented on-site group and one-on-one trainings based on client’s needs to guarantee customer satisfaction and successful application. • Generated organizational best practices and outlined standard operating procedures.• Managed up to 90% of time on customer locations for consultations, implementation, and training while maintaining communication and support for additional customers.

Deerfield, Il, Us

• Promoted and relocated to manage the new fleet analyst team.• Managed fleet administration of company trucks and vehicles, including equipment replacement analysis and recommendations, vendor contracts and score carding, fuel strategy, fleet safety program, savings projects, financial analysis, fleet sustainability and fleet purchase orders.• Oversaw over 40 fleet savings and improvement projects, resulting in eliminating $1.6M in equipment repair expense, increasing fuel cost savings over $200K, and improving fuel performance 3%.• By implementing tight ordering controls with on-board computers, delivered $178K in savings.• Led and participated in numerous Kaizens, resulting in increased productivity and decreased drivers’ injuries and damaged products.• Managed all fleet sourcing, including planning, soliciting and negotiating rates for equipment and service agreements with third party vendors.• Centralized all fleet statistics into one database, increasing efficiency by decreasing analysts’ time spent searching for or recreating data. • Implemented new safety management system for accident records and led all driver safety meetings for 18 fleets.

Deerfield, Il, Us

• Promoted, relocated and challenged to fix and revitalize the Houston, TX fleet, plagued by over-spending and poor performance.• Directly managed 250 plus drivers, including supervision, routing and assigning.• Optimized 1,200+ store delivery service, including eliminating over 14,000 overhaul miles/week by all routes in Texas, Oklahoma, Louisiana, and Mississippi.• Cost-management, including eliminating $376K in rental equipment expenses and increasing backhaul revenues 36%.• Initiated performance improvement, including improving on-time delivery to 94% and equipment utilization to 93%; trailer cube utilization by 28%; and reducing store-tracker preparation time from 2 hours to 10 minutes. • Managed all regulatory local and Federal compliance requirements.• Administered transportation function, including hiring, training and mentoring a new transportation specialist three months ahead of schedule.

Deerfield, Il, Us

• Managed the scheduling of 850 store deliveries, overseeing the loading of trailers, supervision of 125 drivers, dispatching, accident reporting and payroll.• Ensured that all operations complied with Federal and local transportation laws.• Overhauled all routes for Atlanta, GA and vicinity, reducing mileage 12%/week.• Eliminated over 10K miles/month for all routes in North and South Carolina.• Improved on-time delivery performance to 96% and increased trailer cube utilization to 10%.

Greenville, South Carolina, Us

• Developed and implemented trouble-shooting guide for the conveyor and sortation system.• Standardized training of all new temporary shipping employees.

Spartanburg, Sc, Us

• Oversaw all aspects of inventory control and management, including supporting production by maintaining required stock levels while reducing inventory-related costs and wastage.• Effectively maintained and managed inventory resulting in zero losses.• Improved efficiency by designing and implementing assembly cells for one-piece-flow and introducing bar code-based inventory system.• Participated in numerous Kaizens, reducing assembly time from 6 hours to 2.5 hours.• Hired, trained, and supervised a 10-person team that completed an off-site product safety modification project in half the scheduled time, resulting in significant cost-savings.

Spartanburg, Sc, Us