Stephen Jakakas Email & Phone Number

Woodbridge, Va

Jacksonville, Florida Area

• Listen, comprehend, and resolve customer concerns and issues regarding connectivity issues at home or in their business.• Diagnose wireless and wired connection issues and resolve using standard troubleshooting steps.• Use excellent communication skills to walk customers through troubleshooting steps over the phone to achieve resolutions that suite the needs of the customer.• Accurately document steps taken to resolve customer issues to pass along to the next technician. • Use VPN to log into work and research known issues day by day.• Routine windows and MAC OS support with developed skills in walking customers through complex steps to achieve connectivity and other system operations.• Work with MAC OS specifically through VM and virtual desktop to train with current and past systems.• Directly involved in the training process and transition of new employees from new hire to productive floor TSR memebers• Develop and train new employees on tools and processes with both windows and MACOS platforms• Monitor and coordinate new employees working with customers and help familiarize them with existing systemsand other responsibilities

Port Richey, Fl

Wide range of skills acquired through hard work during all hours of business with customers and company staff. Skills including inventory control, accounting, customer service, sales projection, product support, product repair, OS setup, consulting customer with setup and maintenance, property value appraisal.

Port Richey, Fl

• Diagnose and repair customer computers or issues over the phone and in person at the service center.• Maintain high sale performance while motivating co-workers to excel in sales.• Maintain my knowledge of current PC issues and problems that may present itself in the work place by researching and studying and applying proven practices.

Fort Bragg, Nc

• Train and exercise in accordance with military procedures and operational standards to perform under extreme conditions and stress.• Practice Chain of command respect and subordination etiquettes while learning how to lead through example.• Live Core values of the Army lifestyle and UCMJ.

Bachelor Of Science In Information Technology With An Advanced Networking Certificate, Computer And Information Sciences And Support Services, 2.71 Gps At Graduation

My studies included network engineering, network security design and implementation, windows server configuration, implementation.

Associate Of Science - As, Computer Programming/Programmer, General

General studies and career driven activities.