Stephen Jaspaul Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

• Overall responsibility for obtaining, structuring, rationalising and analysing internal data and information in support of BDI projects and initiatives• Led comprehensive data analysis for BDI projects, developing reports and dashboards for tracking conversion rates, revenue, pipeline and market opportunities• Provided strategic recommendations to senior management on external platform viability for CRM, client intelligence and data matching• Served as the primary liaison for data projects between BDI and various departments including Applied Research and Development, Information Systems, Communications and LegalNotable Accomplishment - I played a key role in the delivery of various pioneering board reports such as Pipeline / Conversion Review, Competitor Analysis and Location Strategy

• Provided functional support throughout the project lifecycle including requirements gathering, enhancement design, JIRA creation and testing with detailed documentation of all testing phases (SIT, UAT)• Led the coordination and implementation of a national training programme for end users in all UK Agency and Capital Markets teams• Maintained regular communication with product developers to ensure comprehensive understanding of business requirements and functional specifications• Collaborated with global counterparts in the U.S. and Asia-Pacific to develop standardised reporting for leadershipNotable Accomplishment, 2020 – Facilitated successful delivery of CBRE UK’s first transactional invoicing and data management tool to +200 staff

• Overall responsibility for data integrity and consolidated client financial reporting and analysis across Europe, Middle East and Africa• Extensive management experience of Data Integrity Analysts within the Client Care team• Collaborated with senior management, identifying and delivering on both regular and bespoke analytical requirements• Successfully utilised data visualisation software such as Tableau to provide leadership with improved insight and access to client information• Oversaw the process of parent client assignment within CBRE’s global finance system across EMEA, reflecting up to date company hierarchies and improving levels of accuracy for reporting• Established key relationships with Client Care counterparts and analysts across the global CBRE network, promoting best practice, identifying common issues and solutions, and continually developing Client Care’s reporting and analytics offeringNotable Accomplishments:2019 - Project led on ‘Industry Verticals’ client revenue initiative - scoping requirements, sourcing and scrubbing large datasets, project managing analytics team in Warsaw and presenting insights to Industry Vertical leads2018 – Oversaw client mapping process that resulted in 84% of EMEA revenue attributed to a global parent company (took EMEA to number one region globally)2016 – Shortlisted for ‘Individual Going Beyond’ award at CBRE’s annual Outstanding Service to Clients Awards (OSCAs)

• Generated comprehensive reports for Client Relationship Managers encompassing track record, transactional activity, portfolio and funds detail, fees rendered etc. to support client planning and target identification (utilising external platforms such as Real Capital Analytics and Inrev)• Conducted detailed analysis of key clients at Pan-EMEA, cross-border and country level highlighting revenue performance, key client dependence and white space opportunity relating to market, sector and service line• Performed ad hoc research e.g. activity with FTSE 100 / Fortune 500 lists, track record with top shopping centre owners in EMEA, relationships with largest asset managers in London etcNotable Accomplishment, 2015 - Winner (Client Care Team) of ‘Outstanding Performance in Support Services’ – EMEA Going Beyond Awards

• Managed quarterly KPI calculations for top EMEA markets, focusing on client revenue, service line penetration and client feedback scores• Collaborated with Business Development Coordinators to enhance data collection and distribution processes• Oversaw the UK Client Feedback Programme by identifying contacts, tracking interview stages and analysing the numerical scores to evaluate client satisfaction levelsNotable Accomplishment, 2011 - Rectified +£10m misallocation of client revenue in internal finance system

London, United Kingdom

Bachelor Of Applied Science (Basc), Economics With Statistics, First Class Honours

Music

Education record