Stephen Bozzo Email & Phone Number

Omaha, Ne

Reported to CEO; Responsible for day-to-day IT operations and accountability for $20M Opex & $10M Capex budget. Direct reports included VP of Infrastructure, VP of App. Development, Director of PM and Manager of Finance. Total US based staff compliment of 90 and offshore 50.►Rebuilt IT organization, dramatically reducing attrition and improving engagement. ►Established a strong governance program, P&L process and strengthened PCI and Security.►Developed a 5-year strategic plan outlining a 40% reduction in IT costs as a percent of revenue. ►Replaced several legacy systems and improved ecommerce business. ►Developed an API for Dell Boomi, establishing over 40 EDI connections with and partners.►Upgraded JDE to EnterpriseOne, enhancing supply chain, GL, AP, AR and Order Management.►Managed the development of a B2B site, for a major business, on AWS in three months.►Implemented a new mobile strategy improving conversion by 100%.►Improved engagement scores three times what Gallup considers significant year over year.►Managed refactoring of website improving conversion & performance.►Implemented an App Development organization in India to supplement the staff.►Implemented active technology for critical systems including website (80% of orders).►Technology used: Java | C++ | Magento | .Net | Cisco ASR 1001 Routers | F5 AFM & ASA 5585 Firewalls | MPLS Network Oracle Weblogic App. Servers, 11g Databases, JDE Financials | AS400’sSAS BI | Tealeaf | Coremetrics | Tableau | Netezza

Carle Place, Ny

Responsible for day-to-day call center operations on a 24/7 basis and acting as the liaison to all business leads accountable for their call center requirements with a P&L accountability for a $35M Opex budget. ►Senior leader charged with restructuring the Service Center organization, reducing average handle time, increasing AOV, improving CSAT scores, while motivating the staff and reducing costs. ►Created a best in class staffing model with excellent people at every level. ►Built a 1000 agent Home Agent Network eliminating 5 brick and mortar sites reducing costs by 30% and improving CSAT scores by 20%.►Technology Used: Genesis virtual ACD | Avaya | KANA Mail | SprinklR | Pipkins Workforce Management

Carle Place, Ny

$800M retailer, reported to President, P&L accountability for a $24M Opex budget and a $20M Capex budget. Direct reports included VP of Application Development, VP of Infrastructure, VP of Architecture and BI, VP of Project Management and Security, and Director of Finance. Total US based staff consisted of 100 and approximately 70 offshore.►Was responsible for day-to-day operations and all aspects of IT including rebuilding and restructuring the IT organization with full operational oversight.►Fostered a strong partnership and built a project prioritization and ROI model.►Managed supply chain process providing perishable product to 15 distribution centers around the country as well as 800 florists, delivering over 1M fresh bouquets on key holidays. ►Senior leader charged with restructuring the IT organization, developing a strategic plan, replacing legacy systems, improving ecommerce and improving financials. ►Reduced costs, improved service, implemented business alignment program. ►Renegotiated all contracts improving the cost structure and service commitments. ►Built an Agile Software Development Methodology significantly reducing development costs, improving on time performance and strengthening Business and IT alignment.►Spearheaded the overall IT strategy including a $25M IBM Websphere Commerce program.►Negotiated a new hosting arrangement that reduced costs by 60%.►Reduced Development costs by 10%, improved on time performance by 30%.►Turned around a weak SOX, PCI, and Security practice which now.►Technology used: Agile Software Development Methodology | Cisco ASR 1001 Routers | F5 AFM and ASA 5585 Firewalls MPLS Network | Websphere Application Servers | 11g Oracle Databases | 12x Oracle Financials | Version 7 Websphere Commerce | Sterling Commerce | AS400’s | SAS BI | Tealeaf | Coremetrics | Rally Project Management.

Long Island City, Ny

Managed all aspects of IT for international division, with a $2B revenue stream, including Application Development, Infrastructure, QA, and Project Management with an Opex budget of $200M and a Capex budget of $50M, staff of 600 (400 outsourced) with 7 direct reports. Directed IT activities for 17 countries, managing in-country CIO’s and their staff. ►As CIO, accountable for each in-country operations president and ensuring all IT goals were met.►Met overall business objectives requiring IT support to grow revenue threefold, income fourfold, and customer base to 30M with an ROE of 15%. ►Created regional hosting facilities, established outsourcing relationships, governance process, and new IT organization.►Managed the $11.5 acquisition of the CitiInsurace Integration project for International IT including integrating the staff into the MetLife organization, hosting applications in MetLife facilities formerly hosted at Citibank, creating a global network and integrating the email platforms.►Created a project and received approval from the International Executive Leadership team for a $100M initiative to replace legacy Policy Administration Systems in Korea and Mexico.

New York, Ny

►Responsible for all aspects of infrastructure, day-to-day trading floor operations.►Staff of 110, an Opex budget of $30M and a Capex budget of $10M.

Master Of Science In Computer Science, Computer Science

I received my degree while working full time.

Bachelors In Business Administration, Accounting And Computer Science

Activities and Societies: I was a member of the Wall Street Telecommunications Association, Big Brothers and Sisters and also received.