Furniture maker, providing quality bespoke pieces made to order within agreed time & budgets.

- Supported the school with onsite repair activity to ensure facilities were well maintained, including plumbing, landscaping & ground-works, play equipment repair, interior and exterior reconditioning; resulting in considerable cost saving in contractor costs.- Mentored the full-time site manager to develop his skills whenever possible to support his ongoing development thereby requiring less reliance on myself and external contractors.

- Managed repair and re-manufacturing operations, focused on safety, quality, on time delivery and customer satisfaction, maintaining customer satisfaction >95% meeting ISO 9001 requirements- Supported staff well-being under increasing pressure and uncertainty during the development of the COVID-19 pandemic.- Engineered and approved bespoke weld and repair procedures for power gen steam processing valve and marine prop shaft repairs, in accordance with internal QMS and customer quality requirements, for all major UK utility customers.- Established new business development program to target UK Energy from Waste customers, growing contact list and new order inquiries by 10% (£100K).- Developed and delivered webinar content to provide virtual customer engagement opportunities during lock-down to support business development, comfortable presenting to large groups.- Maintained and updated company website, using Google Analytics to drive better visitor engagement, introducing a CRM system to collect visitor data, processed in accordance with GDRP regulations.

- Led productivity activities across global GE service centre's to deliver productivity projects, driving out cost & cycle.- Supported multiple teams with technology and operational improvements to meet the challenging market environment whilst maintaining and improving on product quality and work shop safety, to better serve end customers.- Fostered a strong team ethic, achieving results whilst working remotely, with personnel across different countries and cultures, operating in a complex matrix team environment.- Accountable for global productivity targets (cost & cycle). regularly reporting out progress on deliverables, preparing and delivering updates to VP level leadership.- Applied knowledge of management of change across the organisation to ensure all EHS, regulatory, training and quality milestones are met.- Exhibited a tenacious attitude to learning new technology in order to continually improve and develop new repair processes.- Applied Change Acceleration Processes, Lean & Six Sigma methodologies to manage the change process, developing project efficiencies, continuous improvement strategies and planning and running workshops and focussed sessions to bring all employees into the improvement process.

- Coordinate & lead international multi-functional teams to develop layout & operational needs for new global repair & warehouse facilities, working & delivering within time and budget constraints.- Management of complex industrial restructuring projects, transferring repair processes between countries.- Ensuring safe working practices of new process through management of change, creating training plans and reviewing regulatory needs of catching location.- Lead large project teams of +100 people; mentoring colleagues and cultivating strong team spirit, even within teams were impacting by restructuring.- Plan highly technical equipment decommissioning, transport, qualification, certification and regulatory and standards compliance at new facilities.- Learn new technology & processes to correctly define plant layouts, construction & installation plans.- Define investment priorities in line with strategic decisions as budget pressures reduced funding.- Create external marketing information to support customer events & openings of new facilities.- Integrate multiple GE businesses into new multi-modal facilities, optimising layouts & staff utilisation.- Develop logistics processes for emergent markets (Nigeria, Russia) to ensure timely customs clearance.- Apply experience with CE marking & inter-Europe shipping requirements.- Provide regular project updates to GE senior executives, Company Officers and Vice Presidents, able to work within a complex matrix organisation with multiple stakeholders.- Support environmental health & safety manager to meet all regulatory requirements when creating new or decommissioning old facilities.

- Responsible for non-GE generator repair process development.- Created global process documents to standardise repair instructions, tooling & practices across network.- Executed Dartford lean transformation of repair shop to increase productivity through application of new equipment & reduce operating cost by 10%.- Supported product line qualification audits at international locations and mentored generator repair team to close audit gaps.- Provided technical support to sales team and met with customers during tendering to discuss repair scope development.- Applied influencing & networking skills to garner support from colleagues, over which I had no authority, to aid development of projects outside of their daily responsibilities.- Developed European & Middle East sourcing plan and supported supplier qualification audits.

- Promoted & created a safe working culture to identify & reduce job related risks in daily activities.- Provided leadership, support and direction to a 20 strong team of repair technicians to execute repairs & overhauls in the service shop & throughout Europe, Africa, & Middle East, providing 24/7 support.- Maintained all repair & field service equipment through predictive maintenance to achieve 100% availability at all times.- Performed continual internal audits to maintain ISO Quality & Environmental certification and, where required, review processes to improve controls on systems & environmental management.- Worked with Commercial & Sales teams to develop business growth strategies and identify potential markets for GE services & repairs.- Applied Lean & Six Sigma methodology to improve cell layout & repair processes to reduce overall lead time of jobs and cycle time of repair processes. (Average reduction of 1000hrs/job, 23% reduction).- Combined problem solving & networking ability to meet resource shortfalls within Europe and wider region.