Stephen Guy Email & Phone Number

Leeds, England, United Kingdom

Responsible for managing a client database and retail front end to deliver all financial KPI’s and loyalty metricsDelivered positive like for like sales and margin growth after returning from lockdownsDramatically reduced customer complaints in the store by identifying the causes and dealing with them, taking the store from an NPS of 60% to 92%Managed a team remotely throughout two lockdowns, ensuring their wellbeing and engagement whilst delivering a positive sales performance throughout the same timeImplemented a number of performance management and cost reduction initiatives to the teamCoached team through compliance issues and took the store from a Red to Green compliance audit result within my first six months in the businessDealt with an underperforming management team

Bangor, Gwynedd, United Kingdom

Appointed to Store Manager, Debenhams Bangor in August 2019. I ran the store until a permanent appointment was made. I also covered Store Manager, Debenhams Bolton for another Management transition period before returning to Debenhams Bradford as Commercial Manager awaiting the next Store Manager opportunity

Manchester, United Kingdom

Responsible for driving sales, service and cost saving opportunities in the third largest UK Debenhams Flagship store with a team of over 400 colleagues, 20 concessions, 14 Health and Beauty brands and 2 food outletsLine Manager to 6 very talented Sales Managers with varying levels of experiencePlanned and successfully executed a major stock warehouse move from an out of town off shore site into Debenhams Manchester centre, working cross site, maintaining sales and service standards throughoutDeveloped two colleagues into Junior Manager positions prior to peak tradingWon Trafford park Retail Management award for sales growth during a very challenging trading period for Debenhams and Retail in generalDelivered an £800k stock reduction result, successfully changing broken working practices Achieved all financial targets, Trafford was also the companies top performing Debenhams credit card storeOversaw Debenhams Cheadle store closure, dealt with consultations, redeployments and stock management

Yorkshire

Accountable for leading the store to drive customer satisfaction levels and maximise selling opportunities across a three floor department store with a team of over 100 colleaguesDeputise for the Store ManagerAchieved company top mystery shop results in first quarter of 2018Constantly coach, mentor and direct the team to deliver success whilst growing confidenceCurrently achieving great service metric results having worked hard to embed a new service culture in the store from November 2017Effectively implemented operating processes and practices, delivering and maintaining high standards of visual merchandising and presentation in a very tough marketManaged a team who recruited over 40 new starters and took them through induction and training into roles across the storeGained understanding of Food Service functions as well as gaining personal licensee accreditationThis appointment has helped me to broaden my personal skill set in a completely new and challenging operational role where I have needed to adapt to a completely new way of working

Leeds, United Kingdom

Responsible for the continued development of a large group of new employees with overall accountability to deliver the business success in a seven floor full line department storeTook a brand new store to consistently deliver top company house position on added value services through targeted training and follow up of my own team whilst helping support other assortmentsEffectively managed process to ensure John Lewis Leeds retained the best possible people from launch to new year reviewEnsured that all Operational standards and deadlines were achieved whilst balancing my own development in a new role as one of only 3 external managers into the branchHad outstanding personal feedback from peers and line managers during my review and leadership meetingsIdentified areas of shrinkage and quickly implemented change to avoid further losses with an 80% reduction in loss over 2 stock countsNominated by my peers for John Lewis Partnership council within the first six months of joining the partnershipFeatured in the Company wide ‘Gazette’ and the Partnership Annual review publications in relation to my approach on serviceRegularly assumed Duty and Deputy Head of branch roles with overall accountability for the operation of the branchSuccessfully developed my own personal approach to the retail business, needing to adapt to a different pace and way of working, gaining valuable insight and experience for the future

North Yorkshire

Successfully Developed wholesale accounts selling confectionary across a wide assortment of retail outletsGrew territory sales by 10% over 3 months with a marked improvement on customer satisfaction resultsDeveloped strong commercial relationships across the 80 existing accounts I inherited and opened 9 new spending accountsAchieved top selling award during first quarter trading

Yorkshire

Responsible for the management of several large, complex, high volume, high foot flow electrical retail stores with overall accountability for sales, KPI performance and bottom line profitability, management and staff development, merchandising standards, business to business growth, human resources, health and safety, loss prevention

Various Sites Across West And South Yorkshire

Responsibility for line managing over 32 colleagues and two departmental heads, for the implementation of short term plans to fix gaps in quality of sales and service provision as well as delivering consistently high KPI standards in both Sales and Operational roles across the numerous stores worked in

Various In West Yorkshire

Working as Operations Manager, Sales Manager and Customer Service Manager at various sites in the North of England I had responsibility for teams of up to 40 colleagues and line managed up to 4 Team Leaders

Bradford, United Kingdom

Developed substantial amounts of new business through shop counter sales and targeted telemarketing campaigns