I'm new to the world of Managed Services, but no stranger to the IT industry, and I'm looking to build on the skills I've gained over the past couple of years as a board game design entrepreneur.I have a background in Information Technology as a Business Systems Analyst with ITIL Project Management and Second Line Application Support skills. I have 17 years experience in public sector housing, dealing with second line application support and small and medium scale project implementations.I have expert knowledge in configuring and supporting many Northgate Housing System modules to suit a moderately sized organisation, which includes Desktop Integration, and Task Manager automation. I have developed and rolled out a number of Service Desk solutions for internal services departments, all fully documented at each stage, and reviewed at regular intervals.
Listed skills include Change Management, Public Sector, Itil, Policy, and 22 others.