Stephen J. Email & Phone Number

I-30 Frontage Rd, Caddo Mills, TX 75135 | Model Town Link Road Lahore, Pakistan

• Managed and coordinated daily dispatch operations for a fleet of trucks serving various carriers across the USA, ensuring timely and efficient delivery of goods.
• Optimized routing and scheduling, reducing transportation costs by 15% and improving on-time delivery rates by 20%.
• Utilized advanced dispatch software (DAT Power 360, Loadmaster,) to monitor truck locations, manage schedules and maintain accurate records of all dispatch activities.
• Supervised and provided guidance to a team of junior dispatchers, enhancing their skills in route planning, communication, and problem-solving.
• Established and maintained strong relationships with carriers, drivers, and clients to ensure smooth communication and resolution of any issues
• Conducted regular performance evaluations and provided training to dispatch staff to improve operational efficiency and service quality

Faisal Town Lahore

Lead Conversion: Successfully converted qualified leads into closed sales.Customer Relationship Management: Built and maintained strong relationships with potential clients, understanding their needs and providing tailored solutions.Negotiation: Conducted negotiations with prospective clients, addressing objections and securing favorable terms.Sales.

Faisal Town Lahore, Pakistan.

• Provided Technical Assistance: Delivered prompt and accurate technical support to customers via phone, email, and chat,resolving issues related to software, hardware, and network connectivity
• Troubleshooting and Problem Solving: Diagnosed and resolved technical problems by guiding customers through step-by-stepsolutions, ensuring minimal disruption to their operations.
• Customer Service Excellence: Maintained high levels of customer satisfaction by delivering exceptional service, addressingconcerns, and ensuring a positive customer experience.
• Documentation and Reporting: Accurately documented customer interactions and technical issues in the company's CRM system,ensuring clear communication and efficient follow-up.
• Knowledge Base Management: Contributed to the development and maintenance of a comprehensive knowledge base bydocumenting common issues and solutions, aiding in faster resolution times.
• Team Collaboration: Worked closely with team members and other departments to escalate and resolve complex issues, ensuringtimely and effective solutions.