Stephen J. Email & Phone Number

I-30 Frontage Rd, Caddo Mills, Tx 75135 | Model Town Link Road Lahore, Pakistan

• Managed and coordinated daily dispatch operations for a fleet of trucks serving various carriers across the USA, ensuring timely and efficient delivery of goods.• Optimized routing and scheduling, reducing transportation costs by 15% and improving on-time delivery rates by 20%.• Utilized advanced dispatch software (DAT Power 360, Loadmaster,) to monitor truck locations, manage schedules and maintain accurate records of all dispatch activities.• Supervised and provided guidance to a team of junior dispatchers, enhancing their skills in route planning, communication, and problem-solving.• Established and maintained strong relationships with carriers, drivers, and clients to ensure smooth communication and resolution of any issues• Conducted regular performance evaluations and provided training to dispatch staff to improve operational efficiency and service quality• Monitored compliance with cross-border regulations and ensured all necessary documentation for international shipments was accurate and up-to-date.• Analyzed dispatch operations data to identify areas for improvement and implemented strategies to enhance overall efficiency and customer satisfaction.• Coordinated emergency response efforts during incidents such as breakdowns, accidents, or delays, ensuring minimal disruption to service.• Developed and implemented standard operating procedures (SOPs) for dispatch operations, leading to a more organized and systematic workflow.

Faisal Town Lahore

Lead Conversion: Successfully converted qualified leads into closed sales.Customer Relationship Management: Built and maintained strong relationships with potential clients, understanding their needs and providing tailored solutions.Negotiation: Conducted negotiations with prospective clients, addressing objections and securing favorable terms.Sales Presentations: Delivered compelling sales presentations and product demonstrations to potential clients.Follow-Up: Managed follow-up communications with prospects, ensuring timely responses and maintaining engagement.Sales Pipeline Management: Maintained accurate records of all sales activities and pipeline status using CRM software.Collaboration: Worked closely with the sales team to develop strategies for reaching sales targets and improving conversion rates.Market Research: Conducted market research to identify potential new clients and opportunities for growth.

Faisal Town Lahore, Pakistan.

Provided Technical Assistance: Delivered prompt and accurate technical support to customers via phone, email, and chat,resolving issues related to software, hardware, and network connectivity• Troubleshooting and Problem Solving: Diagnosed and resolved technical problems by guiding customers through step-by-stepsolutions, ensuring minimal disruption to their operations.• Customer Service Excellence: Maintained high levels of customer satisfaction by delivering exceptional service, addressingconcerns, and ensuring a positive customer experience.• Documentation and Reporting: Accurately documented customer interactions and technical issues in the company's CRM system,ensuring clear communication and efficient follow-up.• Knowledge Base Management: Contributed to the development and maintenance of a comprehensive knowledge base bydocumenting common issues and solutions, aiding in faster resolution times.• Team Collaboration: Worked closely with team members and other departments to escalate and resolve complex issues, ensuringtimely and effective solutions.• Training and Mentoring: Assisted in training new team members by sharing knowledge and best practices, fostering acollaborative and supportive work environment.• Performance Metrics: Consistently surpassed performance benchmarks, achieving exceptional response times, high resolutionrates, and outstanding customer satisfaction scores.• Product Knowledge: Maintained up-to-date knowledge of company products and services, enabling effective support andaccurate information dissemination to customers.