Stephen Johnston
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Stephen Johnston Email & Phone Number

Law Enforcement Leader turned Sr. Customer Success Manager @ Flock Safety / CCSM1 at Flock Safety
Location: Atlanta Metropolitan Area, United States, United States 20 work roles 1 school
1 work email found @flocksafety.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Law Enforcement Leader turned Sr. Customer Success Manager @ Flock Safety / CCSM1
Location
Atlanta Metropolitan Area, United States, United States
Company size

Who is Stephen Johnston? Overview

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Quick answer

Stephen Johnston is listed as Law Enforcement Leader turned Sr. Customer Success Manager @ Flock Safety / CCSM1 at Flock Safety, a company with 101 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at flocksafety.com and a matched LinkedIn profile for Stephen Johnston.

Stephen Johnston previously worked as Senior Customer Success Manager at Flock Safety and Customer Success Manager - Law Enforcement Regional Markets at Flock Safety. Stephen Johnston holds Associate'S Degree, Business Management - Information Technology, 3.75Gpa from Eastern Gateway Community College.

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{first}.{last}@flocksafety.com
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Profile bio

About Stephen Johnston

Stephen is an experienced and certified Senior Customer Success Manager with Flock Safety, who has a mission of eliminating crime through the use of technology. Stephen came to Flock Safety after retiring as a veteran Law Enforcement leader. He has a proven track record of leadership with the ability to build and maintain relationships, internally and externally. He has experience in Customer Success Operations in a high-growth startup technology company which has given him a deep understanding of SaaS/subscription business models and customer success best practices which allowed him to grow his book of business from $1.2mil to $7.5mil with 150+ accounts in addition to raising his markets NPS from 72% to 91%.He has experience working with Customer Success technology such as Salesforce, Gainsight, Gong, and Hubspot. Additionally, he has strong analytical skills with the ability to leverage customer data and feedback to identify trends using his familiarity with metrics and KPIs, such as NRR, GRR, NPS, CSAT, Churn, and LTV.He has excellent communication and collaboration skills to work efficiently with cross-functional teams and stakeholders, as well as proven experience in managing and developing teams of professionals. He has strong project management skills and is a highly adaptable individual which allows him to prioritize, multitask, and manage multiple initiatives in a fast-paced environment. He is able to embrace change and is comfortable with de-escalation management and navigating crucial conversations with a solutions-oriented mindset. Stephen is additionally passionate about innovation and staying up to date with the latest trends and developments in his various areas of expertise. He is also experienced in most facets of law enforcement and Corporate Security, with specialized training in areas such as executive leadership, budget planning, training and development, public information and media relations, event security, police technology, and IT management.He's been decorated with awards for his accomplishments in both the public and private sectors.His posts, comments, and opinions are his own and not those of his employers

Listed skills include Crime Prevention, Patrol, Police, Criminal Investigations, and 46 others.

Current workplace

Stephen Johnston's current company

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Flock Safety
Flock Safety
Law Enforcement Leader turned Sr. Customer Success Manager @ Flock Safety / CCSM1
atlanta, georgia, united states
Website
Employees
101
AeroLeads page
20 roles

Stephen Johnston work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Current

United States

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing by developing best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a.

Apr 2024 - Present

Customer Success Manager - Law Enforcement Regional Markets

United States

Top Accomplishments:-Helped grow BoB from $1.2mil to $6.8mil in first two years-Grew NPS from 72% to 86% in first two years-Developed and implemented operational processes to support Customer Success, such as onboarding, renewals and upsells, and customer feedback.-Designed and maintained an efficient customer support structure for quick and accurate.

Jul 2022 - Apr 2024

Regional Service Manager - Operations, United States East Region

United States

I took a self-motivated and logistical approach to lead, manage, and train a team of field technicians, electricians, service dispatchers and third-party contracts working cross-functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock Safetys products, maximizing the potential for.

Apr 2021 - Jun 2022

Manager - (Master Sergeant Retired)

Hiram, Georgia, United States

Led & evaluated a successful staff; Organized & prioritized quality work; assigned zones & productive work activities; Developed work schedules to assure adequate coverages; conducted educational shift briefings; scheduled & monitored training; investigated personnel complaints; mentored subordinates to accomplish the department's missions & goals by.

Jul 2020 - Apr 2021

Investigator (Police - Traffic Enforcement/Accident Investigation Unit)

Hiram, Georgia, United States

Maintained traffic control through observation and the use of speed detection devices; Conducted impaired driving checkpoints (road-blocks); Detained and tested drivers suspected of driving under the influence; Directed traffic; Prepared accident reports; Conducted investigations of vehicle accidents; Attended/participated in daily roll call including.

Jul 2015 - Sep 2016

Public Safety (Officer - Uniformed Patrol)

Hiram, Georgia, United States

Patrolled assigned geographic area; Investigated and took appropriate action on assigned calls; Conducted security checks of businesses, parks, public building, industrial areas and residences; Issued citations and/or made arrests for violations of laws including traffic violations and local ordinances; Prepared incident and accident reports; Attended and.

Apr 2014 - Jul 2015

Team Supervisor (Security Corporal - Level Iii)

Carrollton, Georgia

- Supervision of the shift in the absence of a shift sergeant. - Travel between facilities transporting medical supplies or other items. Some of these items may be urgent in nature, requiring extensive self-control and safety. - Assist other hospital employees outside normal duties. Act as a resource for security staff, employees, and volunteers. - Conduct.

Oct 2016 - Sep 2020

Security Professional (Level Ii Security Officer)

Carrollton, Georgia, United States

Oct 2015 - Oct 2016

Security Professional (Level I Officer)

Carrollton, Georgia, United States

Conducted general security tasks, which had a high degree of difficulty; Involved with maintaining the safety and security of staff, patients, and the general public; Responsible for managing situations in which patients present volatile behavioral health characteristics; Completed detailed incident reports and daily activity log detailing log of patrol.

Mar 2014 - Oct 2015

Project Manager (Lead Pyro-Technician)

J&M Displays

South Eastern United Sates

- Responsible for the safe and successful design, set-up and execution of a fireworks display. - Tasked with the safe transport of all equipment to a venue. - Knowledge of federal, state, and local laws regarding the safe setup and discharge of a fireworks display. - Responsible for overseeing training and duties of the different members of crew to make.

Jul 2010 - Jul 2017

Senior Investigator (Criminal Investigations Division)

City Of Temple, Georgia

Temple, Georgia, United States

Investigated crimes and related law enforcement problems; Performed crime scene searches by photographing and/or diagramming scene and evidence, checking for latent fingerprints, and collecting any physical evidence present; Identified possible witnesses and suspects through observation at scene or reports of other officers or witnesses; Conducted.

Jan 2014 - Apr 2014

Investigator (Police - Traffic Accidents, Drug Interdiction & Human Trafficking)

City Of Temple, Georgia

Temple, Georgia, United States

Investigated, interviewed, and interrogated victims, witnesses, suspects, prisoners, and all persons involved with a possible drug smuggling or human trafficking case. Prepared and served search and arrest warrants, effected arrests of suspects, and prepared written reports. Followed up with victims and witnesses to prepare them for court, gathered and.

Oct 2009 - Jan 2014

Public Servant (Deputy Sheriff)

Newnan, Georgia

- Provided public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.- Identified, pursued, and arrested suspects and perpetrators of criminal acts.- Recorded facts to prepare reports that documented incidents and activities.- Reviewed.

Dec 2008 - Oct 2009

Team Supervisor (Police Corporal)

Carrollton, Georgia

- Supervised, directed, and evaluated assigned staff, processed employee concerns and problems, directed work, counseled and/or disciplined employees and completed employee performance appraisals.- Coordinated special event security to monitor the safety of events and crowd control.- Monitored all radio traffic; supervised, prioritized, and participated in.

Sep 2007 - Jan 2009

Loss Prevention Investigator

Douglasville, GA

- Implemented & monitored processes to reduce property or financial losses- Investigated known or suspected internal theft, external theft or vendor fraud.- Collaborated with law enforcement agencies to report and investigate crimes. - Conducted store audits to identify problem areas and procedural deficiencies.- Identified and reported merchandise and.

Feb 2007 - Nov 2008

Public Servant (Correctional Officer Ii)

West Georgia Boot Camp

- Enforced rules and keep order inside the prison through effective communication and the use of progressive sanctions, which involve punishments, such as loss of privileges.- Maintained security by settling disputes between inmates, preventing disturbances, assaults, and escapes. Officers enforce regulations.- Supervised the daily activities of inmates.

May 2005 - Sep 2006

Team Manager (Loss Prevention / Assistant Store Manager)

Douglasville, Georgia

- Directed installation of covert surveillance equipment, such as security cameras.- Maintained documentation of all loss prevention activities.- Performed cash audits and deposit investigations to fully account for store cash.- Collaborated with law enforcement to investigate and solve external theft or fraud cases.- Monitored and reviewed paperwork.

May 2003 - May 2005

Team Supervisor (Security)

Arbor Place - Douglasville, GA

- Monitored staff by patrolling with them by automobile and on foot. - Responsible for monitoring the electronic surveillance equipment used on the premises. - Each day assigned areas for officers to patrol and presented a list of potential problems officers should be on the lookout for.- Oversaw the transfer of persons caught trespassing or committing.

Nov 2000 - May 2003
Team & coworkers

Colleagues at Flock Safety

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1 education record

Stephen Johnston education

FAQ

Frequently asked questions about Stephen Johnston

Quick answers generated from the profile data available on this page.

What company does Stephen Johnston work for?

Stephen Johnston works for Flock Safety.

What is Stephen Johnston's role at Flock Safety?

Stephen Johnston is listed as Law Enforcement Leader turned Sr. Customer Success Manager @ Flock Safety / CCSM1 at Flock Safety.

What is Stephen Johnston's email address?

AeroLeads has found 1 work email signal at @flocksafety.com for Stephen Johnston at Flock Safety.

Where is Stephen Johnston based?

Stephen Johnston is based in Atlanta Metropolitan Area, United States, United States while working with Flock Safety.

What companies has Stephen Johnston worked for?

Stephen Johnston has worked for Flock Safety, Hiram Police Department, Tanner Health System, J&M Displays, and City Of Temple, Georgia.

Who are Stephen Johnston's colleagues at Flock Safety?

Stephen Johnston's colleagues at Flock Safety include Danny Hagan, Nicholas Mombello, Donald Schiavone, Fay Etienne, and Juan Blancarte.

How can I contact Stephen Johnston?

You can use AeroLeads to view verified contact signals for Stephen Johnston at Flock Safety, including work email, phone, and LinkedIn data when available.

What schools did Stephen Johnston attend?

Stephen Johnston holds Associate'S Degree, Business Management - Information Technology, 3.75Gpa from Eastern Gateway Community College.

What skills is Stephen Johnston known for?

Stephen Johnston is listed with skills including Crime Prevention, Patrol, Police, Criminal Investigations, Enforcement, Public Safety, Criminal Justice, and Field Training.

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