Stephen Johnston Email & Phone Number

United States

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing by developing best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. Our technology detects and captures objective details, decodes evidence in real-time, and delivers investigative leads into the hands of those who matter.

United States

Top Accomplishments:-Helped grow BoB from $1.2mil to $6.8mil in first two years-Grew NPS from 72% to 86% in first two years-Developed and implemented operational processes to support Customer Success, such as onboarding, renewals and upsells, and customer feedback.-Designed and maintained an efficient customer support structure for quick and accurate customer issue resolution.-Monitored and analyzed customer data to identify trends and insights, and used this information to develop and execute strategies that enhanced customer engagement, satisfaction, and retention.-Drove account planning and outreach prioritization across territories and customer groups.-Partnered with the Customer Success and Sales teams to align account plans and identify expansion opportunities creating over $1 million in referral pipeline FY23.-Developed and maintained strong relationships with key customers to understand their needs, gather feedback, and address any issues or concerns they may have.-Worked closely with the Product team to ensure customer feedback was incorporated into the product roadmap.-Collaborated with cross-functional teams to ensure successful onboarding, adoption, and expansion of our product offerings.-Aided in developing and managing customer success processes and workflows to drive operational efficiency, including customer segmentation, playbooks, and metrics reporting.

United States

I took a self-motivated and logistical approach to lead, manage, and train a team of field technicians, electricians, service dispatchers and third-party contracts working cross-functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock Safetys products, maximizing the potential for solving crime through highly performant hardware, and maintain a world-class customer experience throughout the process. I accomplished the aforementioned by providing first and second-level troubleshooting for all service requests. Maintaining ownership of customer relationships for service provided, providing product and service training to customers. Management of service appointments, work orders, asset inventory, and fleet management.Additionally, I oversaw workplace safety and communicated opportunities and recommendations for modification or improvements to processes to ensure optimal efficiency of the company assets and a safe working environment for our employees.Furthermore, I created and maintained an operating budget to track expenses related to fleet, tools, and materials, as well as out-of-territory travel expenses.

Hiram, Georgia, United States

Led & evaluated a successful staff; Organized & prioritized quality work; assigned zones & productive work activities; Developed work schedules to assure adequate coverages; conducted educational shift briefings; scheduled & monitored training; investigated personnel complaints; mentored subordinates to accomplish the department's missions & goals by setting a positive example; monitored calls & prioritized appropriate response; oversaw preliminary investigations at crime & accident scenes to verify evidence was gathered, and assisted in locating & questioning witnesses, victims and alleged perpetrators; Created complete case files & conducted thorough follow-up investigations; Reviewed arrest, criminal & accident reports for completeness & accuracy; Disseminated new policies & procedures; Conducted public information & media relation campaigns; oversaw fleet precrural and management.

Hiram, Georgia

Hiram, Georgia, United States

Maintained traffic control through observation and the use of speed detection devices; Conducted impaired driving checkpoints (road-blocks); Detained and tested drivers suspected of driving under the influence; Directed traffic; Prepared accident reports; Conducted investigations of vehicle accidents; Attended/participated in daily roll call including inspection and training prior to going on duty; Participated in training programs to improve knowledge and skills; Participated in special details with various traffic-related concerns; Surveyed intersections for new traffic control devices including but not limited to stop signs, traffic signals, and speed signs; Worked with the National Highway Traffic Safety Administration and the Georgia Governor’s Office of Highway Safety during national and state-initiated traffic safety campaigns targeting impaired, speeding and unrestrained occupant violations.

Hiram, Georgia, United States

Patrolled assigned geographic area; Investigated and took appropriate action on assigned calls; Conducted security checks of businesses, parks, public building, industrial areas and residences; Issued citations and/or made arrests for violations of laws including traffic violations and local ordinances; Prepared incident and accident reports; Attended and testified in various levels of court, including Superior, State, Juvenile, Administrative and Municipal, on cases investigated or reports written; Located defendants and served criminal warrants; Assisted with crowd control and security assignments at various public gatherings or incident scenes; Provided information and guidance regarding victim’s rights; Assessed victims, rendered aid to the injured prior to EMS arrival; Processed arrested persons following established procedures; Attended/participated in daily roll call including inspection and training prior to going on duty; Participated in training programs to improve knowledge and skills, obtaining a minimum of twenty training hours annually, to include firearms and legal updates; Served as field training officer and certified marijuana examiner; Worked with public, civic organizations, etc. in conducting community outreach; Served as social media manager and public information officer.

Carrollton, Georgia

- Supervision of the shift in the absence of a shift sergeant. - Travel between facilities transporting medical supplies or other items. Some of these items may be urgent in nature, requiring extensive self-control and safety. - Assist other hospital employees outside normal duties. Act as a resource for security staff, employees, and volunteers. - Conduct proper security rounds for the interior and exterior of the facility and fix or report any safety, security and maintenance issues found during those rounds. - Manage behavioral health patients with 1013 & 2013 status- Secure patients in high difficulty situations. This includes direct interaction with belligerent patients or visitors and crowd control. - Address fire safety issues, including Fire extinguisher inspections and documentation of staff response, responding to the scene and or fire panel during a fire alarm, awareness of fire hazards during normal facility rounds, and conducting Interim Life Safety Measures (ILSM) inspections and completion of required documentation. - Maintain proper documentation & keep daily paperwork filed properly. Examples include, but are not limited to Daily Event Logs, Lost and Found Items, Valuable Securing, Accident Incident Reports, Fire Alarm Fire Drills, Interim Life Safety Measures Inspections, Morgue Assists, and Patient Intakes. - Comply with standards set forth by regulatory agencies, to include the Centers for Medicare and Medicaid Services. - Maintain the security of medications during transport to and from nursing areas. Obtain any required documentation or signatures to document the chain of custody when transporting medications between facilities. Utilize safety precautions at all times when performing this function. - Assume lead roles in departmental projects and performance improvement initiatives. Use critical thinking to identify opportunities for improvement and recommend solutions.

Carrollton, Georgia, United States

Carrollton, Georgia, United States

Conducted general security tasks, which had a high degree of difficulty; Involved with maintaining the safety and security of staff, patients, and the general public; Responsible for managing situations in which patients present volatile behavioral health characteristics; Completed detailed incident reports and daily activity log detailing log of patrol rounds made. Operated security vehicles to patrol exterior areas and transport patients and medical equipment.

South Eastern United Sates

- Responsible for the safe and successful design, set-up and execution of a fireworks display. - Tasked with the safe transport of all equipment to a venue. - Knowledge of federal, state, and local laws regarding the safe setup and discharge of a fireworks display. - Responsible for overseeing training and duties of the different members of crew to make sure all aspects of the show are set up properly and fireworks display is executed properly.

Temple, Georgia, United States

Investigated crimes and related law enforcement problems; Performed crime scene searches by photographing and/or diagramming scene and evidence, checking for latent fingerprints, and collecting any physical evidence present; Identified possible witnesses and suspects through observation at scene or reports of other officers or witnesses; Conducted interviews to gather information regarding incidents and records statements; Maintained control over physical evidence gathered; recorded and stored evidence in department; processed evidence for identification information; transported evidence to state crime lab for further processing; Determined probable causes to search, obtained search warrants for appropriate court, and personally conducted searches authorized; described reason for arrest warrant for appropriate court, and either personally made arrest or turned warrant over to uniform patrol division or other police agency for service; Gathered all information related to a case; determines, either personally or with assistance of supervisor, when case was complete and submitted information assembled to court system for prosecution; assisted court with any additional investigation required; appeared as witness in local, State, and Federal courts to provided testimony regarding cases investigated; Prepared a variety of records and reports including supplemental reports of investigations, reports of background investigations, and statistical reports; Completed and maintained a wide variety of departmental records and reports in compliance with departmental and legal policies and procedures; Reviewed incident reports and arrest records to determine patterns of criminal activity; Presented programs on narcotics, drug abuse, and juvenile matters to civic organizational and educational establishments; Worked with community groups to encourage crime prevention techniques in residential and business areas; Conducted stakeouts and undercover operations as necessary.

Temple, Georgia, United States

Investigated, interviewed, and interrogated victims, witnesses, suspects, prisoners, and all persons involved with a possible drug smuggling or human trafficking case. Prepared and served search and arrest warrants, effected arrests of suspects, and prepared written reports. Followed up with victims and witnesses to prepare them for court, gathered and secured evidence, testified in court concerning observations, decisions, and actions. Worked surveillance, covert and undercover operations with little supervision and with other agencies when appropriate, as cases demand. Patrolled residential, rural, and business areas of assigned jurisdiction, performing standard crime and accident prevention; Identified and recovered stolen property; investigated traffic accidents and crime; Conducted concentrated patrols to meet the National Highway Traffic Safety Administration and Georgia Governor’s Office of Highway Safety campaign needs. Acted as a field training officer and the departmental certified marijuana examiner; Departmental Public Information Officer and Social Media Manager.

Newnan, Georgia

- Provided public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.- Identified, pursued, and arrested suspects and perpetrators of criminal acts.- Recorded facts to prepare reports that documented incidents and activities.- Reviewed facts of incidents to determine if criminal act or statute violations were involved.- Rendered aid to accident victims and other persons requiring first aid for physical injuries.- Testified in court to present evidence or act as a witness in traffic and criminal cases.- Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual or illegal activity in the assigned patrolled area.- Investigated traffic accidents to determine causes and to determine if a crime had been committed.- Photographed or drew diagrams of crimes & accident scenes and interviewed witnesses.- Monitored traffic to ensure motorists observed traffic regulations and exhibited safe driving procedures.- Directed traffic flow and reroute traffic in case of emergencies.- Informed citizens of community services and recommend options to facilitate longer-term problem resolution.- Processed prisoners, prepared and maintained records of prisoner bookings and prisoner status during the booking and pre-trial process.- Inspected public establishments to ensure compliance with rules and regulations.

Carrollton, Georgia

- Supervised, directed, and evaluated assigned staff, processed employee concerns and problems, directed work, counseled and/or disciplined employees and completed employee performance appraisals.- Coordinated special event security to monitor the safety of events and crowd control.- Monitored all radio traffic; supervised, prioritized, and participated in response to calls relayed by dispatchers, including domestic disputes, abuse, assaults, burglaries, thefts, fatalities, traffic accidents, property damage, alarms, bomb threats, lost or missing persons searches, rescue operations, unattended deaths, public service duties, or stranded motorists; responded to officers’ requests for assistance; provided information to officers by telephone/radio.- Oversaw preliminary law enforcement investigation at the scenes of crimes and/or accidents. Verified evidence is gathered, assist locating and questioning witnesses and provide aid and support to victims.- Oversaw crime prevention education through campus activities committee.- Maintained vehicle fleet, including all in-car electronics (I.e. dash-cams, radios, computers)- Worked with City, County State, and Federal law enforcement to provide students, parents, visitors, staff and faculty a safe environment on campus.

Carrollton, Georgia, United States

Douglasville, Ga

- Implemented & monitored processes to reduce property or financial losses- Investigated known or suspected internal theft, external theft or vendor fraud.- Collaborated with law enforcement agencies to report and investigate crimes. - Conducted store audits to identify problem areas and procedural deficiencies.- Identified and reported merchandise and stock shortages. - Inspected buildings, equipment, and access points to determine safety and security risks.- Maintained documentation and reports on security-related incidents or investigations.

West Georgia Boot Camp

- Enforced rules and keep order inside the prison through effective communication and the use of progressive sanctions, which involve punishments, such as loss of privileges.- Maintained security by settling disputes between inmates, preventing disturbances, assaults, and escapes. Officers enforce regulations.- Supervised the daily activities of inmates, ensuring that inmates obey the rules. Ensuring the whereabouts of all inmates at all times. - Escorted prisoners between the institution and courtrooms, medical facilities, and other destinations.- Searched inmates and their living quarters for contraband, such as weapons and drugs. In addition responsible for screening visitors and incoming mail to ensure contraband is not brought into the prison or jail.- Inspected facilities to ensure that they meet standards periodically. Check cells and other areas for unsanitary conditions, contraband, signs of a security breach (such as tampering with window bars and doors), and any other evidence of violations of the rules.- Completed reports on inmate conduct. If a crime was committed within the institution or an inmate escapes, helped law enforcement authorities investigate crimes and search for the escapee. Responsible for writing reports and filling out daily logs detailing inmate behavior and anything else of note that occurred during the shift.- Aided in the rehabilitation and counseling of offenders through advanced training or college educations, which are often utilized in the rehabilitation and counseling of offenders. In addition, participated in the rehabilitation efforts by scheduling work assignments, counseling, and educational opportunities.

Douglasville, Georgia

- Directed installation of covert surveillance equipment, such as security cameras.- Maintained documentation of all loss prevention activities.- Performed cash audits and deposit investigations to fully account for store cash.- Collaborated with law enforcement to investigate and solve external theft or fraud cases.- Monitored and reviewed paperwork procedures and systems to prevent error-related shortages.- Investigated or interviewed individuals suspected of shoplifting or internal theft.- Supervised surveillance, detection, and criminal processing related to theft and criminal cases.- Recommended improvements in loss prevention programs, staffing, scheduling, or training.- Reviewed loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines.- Maintained databases such as bad check logs, reports on multiple offenders, and alarm activation lists.- Verified correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.- Trained loss prevention staff, retail managers, and store employees on loss control and prevention measures.- Performed and directed inventory investigations in response to shrink results outside of acceptable ranges.- Directed loss prevention audit programs including target store audits, maintenance audits, safety audits, and electronic article surveillance (EAS) audits.- Coordinated and conducted internal investigations of problems such as employee theft and violations of corporate loss prevention policies.- Analyzed retail data to identify current or emerging trends in theft or fraud.- Monitored compliance with operational, safety, and inventory control procedures, including physical security standards.- Identified potential for loss and developed strategies to eliminate it.- Administered systems and programs to reduce loss, maintain inventory control, or increase safety.

Arbor Place - Douglasville, Ga

- Monitored staff by patrolling with them by automobile and on foot. - Responsible for monitoring the electronic surveillance equipment used on the premises. - Each day assigned areas for officers to patrol and presented a list of potential problems officers should be on the lookout for.- Oversaw the transfer of persons caught trespassing or committing other crimes to the custody of local law enforcement personnel. - Worked with staff to develop safety plans for the buildings monitored. - Lead periodic safety drills for employees and patrons in the businesses occupying retail space within the shopping center.