Stephen Townend Email & Phone Number

Harrisburg, Pa, Us

Debt Collection paralegal Managing collections: Organizing and coordinating a large number of collection mattersScheduling: Managing and calendaring litigation and collections deadlines Communicating: contacting debtors, clients opposing counsel and the courtDrafting: Drafting legal documents, including complaints, motion papers and demand lettersFiling Filing documents with the court and county offices Researching: researching law and investigating factsSupporting attorneys: Assisting attorneys with managing their calendars and reviewing previously scheduled hearings Providing guidance:Guiding colleagues on how to perform specific functions Ensuring compliance: Ensuring compliance with relevant laws and regulations

New York, New York, Us

Mass torts liens analyst. Conducted analysis of liens against insurance settlements. Assessed the validity of claims based on state subrogation laws. Used web-based tools and use of extensive Excel spreadsheets including pivot tables and vlookup techniques.

Front desk receptionist., managed attorney’s calendar, and administrative tasks Drafted and filed documents with courts, including Wills, Powers of Attorney(both financial and medical,) Living Wills, Transfer Deeds, HIPPA Documents, and general court filings, organized and maintained legal paperwork, files, exhibits and other important information for the attorney.Elder Law, Probate

Harrisburg, Pa, Us

Drafted and filed documents with courts, by mail and electronically, Organized and made, contained legal paperwork, files, exhibits and other important information for attorneys and clients, Composed legal reports f lawyers regarding various aspects of a cases help attorneys prepare motions, legal arguments and other parts of a case, stayed up to date on legal procedures and regulations as they relate to the attorney’s fields of practice, conducted various types of research related other information interviewed clients and witnesses. Areas of practice include criminal law, family law and liquor law

Statewide, Pa, Us

Loan counselor position in a fast-paced call center environment. Handled customer questions, complaints, and status / billing inquiries in one call. Used web based tools and resources to accurately resolve customer inquiries. Handled inbound / outbound calls with a variety of complex account issues. Interactions with customers were based on federal regulations, PHEAA objectives and department policies. Counseled customers in achieving successful repayment of student loans and. handled difficult or escalated call types and assisted with resolution. Salary 31k

Statewide, Pa, Us

Legal Assistant 1; Performed as support staff in the Office of Administrative Law Judge. Carried out a variety of support staff and clerical duties requiring knowledge of technical and legal terminology. Scheduled hearings for formal legal proceedings using a computer program. Assessed each case for complexity in order to know which type of hearing to schedule. Determined Parties of Record then composed a file for each case. Prepared official hearing notices. Communicated with attorneys, paralegals, court reporters, commission employees, and Judges across the state. Required excellent verbal & written communication skills. Salary 31k

Statewide, Pa, Us

Collections agent position in a fast-paced call center environment. Engaged the borrower in a problem solving effort, skillfully addressing any objections raised to repayment. Solicit borrower income and expense information in order to accurately identify eligibility for various loan repayment programs, accurately and objectively inform borrower of repayment options, ensure all necessary paperwork is completed and returned by borrower, monitor payments made by borrowers in order to minimize the number of delinquent accounts, properly and timely document the appropriate computer based record with details of all transactions, maintain dialog with supervisor to determine when accounts are uncollectible and take appropriate action

Areas of practice: Bankruptcy Law, Family Law, GeneralInternship followed by part-time employment as a legal assistant and notary public• Drafted court documents, legal memoranda and bankruptcies• Assisted with correspondence and administrative duties• Some client contact answering telephones• Researched legal issues

Jacksonville, Florida, Us

Apprentice plumbers perform the duties, tasks, and responsibilities:Assisting with all plumbing duties, including repairs, maintenance, and other associated works as instructed by the line manager(s)Locating and marking positions for plumbing works such as pipe connection, fixtures in walls and floors, and passage holesTesting and identifying pipe leaks with air and water pressure gaugesMeasuring, bending, threading, and cutting pipes using hands, power tools and when needed, machinesReading blueprints and drawings to determine the layout of the water supply network, waste and drainage system, and plumbing systemsTransporting tools, equipment, and material to the job location as neededAssisting the plumber in adhering strictly to all safety and health protocolsTo clean up the job site after the work has been completed.Obeying the plumber’s orders and instructions.

Jacksonville, Florida, Us

• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment• Adapt teaching methods to fit the needs of each individual student• Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria• Provide in-class and at-home assignments based on the available lesson plan• For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher’s past lesson plans

West Palm Beach, Florida, Us

Collections agent position in a fast-paced call center environment. Engaged the borrower in a problem solving effort, skillfully addressing any objections raised to repayment. Solicit borrower income and expense information in order to accurately identify eligibility for various loan repayment programs, accurately and objectively inform borrower of repayment options, ensure all necessary paperwork is completed and returned by borrower, monitor payments made by borrowers in order to minimize the number of delinquent accounts, properly and timely document the appropriate computer based record with details of all transactions, maintain dialog with supervisor to determine when accounts are uncollectible and take appropriate action

West Palm Beach, Florida, Us

• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment• Adapt teaching methods to fit the needs of each individual student• Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria• Provide in-class and at-home assignments based on the available lesson plan• For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher’s past lesson plans

Associate Of Arts (A.A.), Legal Assistant/Paralegal

Education

Bachelor Of Arts (B.A.), European History, German Language

German Language And Literature

Army Jrotc/Rotc

European History, Archeology