Product Management Leader, Customer Experience (Cisco Services/Service Provider)
Cisco Systems
I have held multiple roles during my time in Cisco, including managing multiple product management teams (and occasionally other disciplines), as well as senior level roles driving major cross company initiatives. Working with both direct and indirect reports, I strive to develop the next generation of disciplined and value-creating product management experts.I have led product management in many product/service developments and innovation projects, where along with the broader teams, we have delivered #1 ratings as follows:(1) Cisco MPLS Diagnostics Expert - voted Network Management Product of the Year in both 2008 and 2009 by Network Computing Magazine(2) Cisco Services Cloud Professional Services - rated #1 by IDC in 2013(3) Cisco NFV & SDN Professional Services - rated #1 by Ovum in 2015(4) Cisco NFV & SDN Professional Services - rated #1 by IHS Markit in 2017(5) 5G RuralFirst - co-created this project with Strathclyde University, justified why Cisco should invest, expanded the project to a 30+ partner ecosystem, winning UK government funding along the way. This project was rated #1 5G project in the Total Telecom Connected Britain project awards in 2020.I work hard, play hard, train hard, enjoy my time off work, family (especially!) and hobbies. Also, I like to "give back", especially when I can use my work skills to create a multiplicative benefit.I am currently working in the areas of Service Provider and Enterprise IT network sustainability, including transition to customer success driven approaches. I have led Cisco 5G, Telco Cloud and Open vRAN Solution and Service Offer developments. I have driven service developments to drive both services and product revenue, achieving with one solution, as-delivered margins of over 60%.I have also driven service offerings around Data Center Cost-Optimization, NFV Solutions Integration, Automation Services, and Open Source, creating offers in both transactional as well as subscription business models.