Stephen Jung Email & Phone Number

Austria

Vienna, Austria

Vienna, Austria

Elevated product services by improving project flow and client onboarding processes.Developed a new CRM to manage leads and clients across product offerings.Introduced and configured project management systems with predefined task automations to streamline workflows across the entire organization.Managing international client accounts, conducting regular status meetings with clients to ensure transparency and alignment on project progress and deliverables.Delivering… Show more Elevated product services by improving project flow and client onboarding processes.Developed a new CRM to manage leads and clients across product offerings.Introduced and configured project management systems with predefined task automations to streamline workflows across the entire organization.Managing international client accounts, conducting regular status meetings with clients to ensure transparency and alignment on project progress and deliverables.Delivering book-marketing strategies & product solutions to achieve best-seller status and award-winning accolades for all clients. Show less

Vancouver

Responsible for achieving the Customer Retention Annual Recurring Revenue target.Developed a loyalty strategy as a framework to guide KPIs and ensure retention tactics support the overarching north star goal.Implemented a new subscribe & save offer that achieved an 85% retention rate.Facilitated tactics to support, engage and educate customers; such as a bi-monthly print newsletter where editions would result in a 5-10% increase in repeat sales.Owned all customer experience… Show more Responsible for achieving the Customer Retention Annual Recurring Revenue target.Developed a loyalty strategy as a framework to guide KPIs and ensure retention tactics support the overarching north star goal.Implemented a new subscribe & save offer that achieved an 85% retention rate.Facilitated tactics to support, engage and educate customers; such as a bi-monthly print newsletter where editions would result in a 5-10% increase in repeat sales.Owned all customer experience programs and data reports, leveraging customer feedback across the organization to ensure alignment with business objectives.Product owner for one of the product SKUs and developed a repositioning campaign comprising of the tactics, messaging, and consumer targeting. Show less

Vancouver

Championed a pivot in organizational strategy to promote cross-pollination of marketing material to reduce churn, maximize production efficiency and drive brand cohesion. Managed the go-to-market process for full funnel marketing campaigns.Developed and introduced the "Integrated Marketing Calendar", a department wide campaign calendar that aligned campaign strategy across business units. Created a hierarchical structure in which campaigns and supporting tactics were categorized… Show more Championed a pivot in organizational strategy to promote cross-pollination of marketing material to reduce churn, maximize production efficiency and drive brand cohesion. Managed the go-to-market process for full funnel marketing campaigns.Developed and introduced the "Integrated Marketing Calendar", a department wide campaign calendar that aligned campaign strategy across business units. Created a hierarchical structure in which campaigns and supporting tactics were categorized based on their position within the sales funnel. Instigated a new brand strategy established on insights compiled from market research, accumulating in a revamped brand book. Show less

Vancouver

Assembled an internal creative department by hiring a team of 7 craftspeople to scale ad creative production resulting in a whopping 200% increase in paid advertising revenue.Evaluated marketing deliverables and provided feedback ensuring messaging was on point for the intended audience throughout creative and copy.Supported the Creative Director with departmental administration duties, lead daily team stand-ups, performance reviews and other managerial responsibilities. Established… Show more Assembled an internal creative department by hiring a team of 7 craftspeople to scale ad creative production resulting in a whopping 200% increase in paid advertising revenue.Evaluated marketing deliverables and provided feedback ensuring messaging was on point for the intended audience throughout creative and copy.Supported the Creative Director with departmental administration duties, lead daily team stand-ups, performance reviews and other managerial responsibilities. Established a creative production process following an agile kanban methodology. Show less

Vancouver

Vancouver

Kelowna

Kelowna