Steve Vargo Email & Phone Number

Seattle, Wa, Us

Key Accountabilities• Spearheaded the delivery health and pre-sales advisement for large-scale engagements, enhancing project efficiency by 18%.• Cultivated and strengthened customer relationships, leading to a 20% improvement in project ramp-up and a 95% on-time delivery rate.• Led the development of proposals and precise effort estimations, contributing to a 10% increase in proposal acceptance rates.• Exceeded revenue targets by 12% through strategic project oversight and resolved delivery escalations, minimizing project delays by 25%.• Orchestrated the full lifecycle of professional services, driving a 20% increase in service quality and a 15% boost in profitability.• Strengthened key customer relationships, resulting in repeat business and a 10% increase in customer retention.• Managed and mentored a team of 20+ builders, achieving 100% manager satisfaction rating. Key Achievements • Aligned Delivery Executives with key accounts, enhancing customer engagement and expanding service effectiveness, resulting in a 25% improvement in client satisfaction and a 15% increase in repeat business.• Drove the full lifecycle of professional services, from sales support to delivery, achieving a 20% increase in service quality and a 10% boost in overall profitability.• Monitored and improved the delivery health of portfolio engagements, ensuring all projects met or exceeded quality standards and contributed to a 15% reduction in project delivery times.

Seattle, Wa, Us

Key Accountabilities• Led and mentored a team of 5 cloud infrastructure engineers, enhancing their technical capabilities and increasing team productivity through targeted training and hands-on guidance.• Directed the successful migration of 2 on-premises data centers, 1,000 servers, and 200 applications across 2 regions within 10 months for Webster Bank, resulting in a 30% reduction in operational costs and improved system reliability. • Provided critical leadership for an accelerated cloud migration at New York Life Insurance during a business acquisition, resulting in a seamless transition that led to a 25% increase in professional services spend."

Pittsburgh, Pennsylvania, Us

Key Accountabilities● Provided strategic leadership to a team of 10 direct and 25 indirect staff, optimizing a $20M+ annual budget to support 5,000+ stakeholders, resulting in a 15% reduction in operational costs. ● Led initiatives in data analytics, application deployment, and security vulnerability remediation, improving enterprise logging accuracy by 20% and resolving 95% of audit issues within SLA timelines. ● Acted as the primary liaison between stakeholders and vendors, successfully implementing solutions that minimized risks, reduced costs by 15%, and enhanced data center migration and disaster recovery processes.● Oversaw the end-to-end deployment of large-scale infrastructure solutions, from concept to execution, ensuring project success and achieving a 98% on-time delivery rate across all initiatives. ● Operating at all levels to ensure project success from hands on keyboard to leadership. Whatever it takes!Key Achievements● Spearheaded the implementation of automated scheduling and provisioning processes, reducing deployment times by 30% and improving patching accuracy, leading to a 25% decrease in system downtime. ● Devised and implemented a rigorous vendor selection process, achieving a 20% cost reduction in engineering operations and enhancing platform performance by ensuring all architectural standards were met. ● Introduced a comprehensive governance process for evaluating tools before live integration, which led to a 15% improvement in tool efficiency and ensured 100% compliance with regulatory standards.

Pittsburgh, Pennsylvania, Us

Key Highlights● Championed data-driven capacity strategy initiatives that led to a $60M investment in converged infrastructure, significantly enhancing system scalability and performance. ● Negotiated vendor contracts to reduce patching and antivirus costs by 20%, redirecting savings to critical infrastructure upgrades that improved system security. ● Led a team of 14 in managing the lifecycle of 80,000+ computers, optimizing a $12M annual budget to improve asset utilization by 15% and extend hardware lifespan.

Pittsburgh, Pa, Us

Key Highlights:● Relied upon for providing best-in-class service to large businesses, managing accounts for Alcoa, PPG, Demonte, Pepsi, Phillip Morris, Foster Grant, and EQT● Directly accountable for delivery monitoring, data center maintenance validation, attestation, audit issues resolution, patching and security vulnerabilities; responsible for disaster recovery and business continuity

Pittsburgh, Pa, Us

Administration of 200+ RedHat (RHEL 3-6) , AIX LPARS and Solaris 10 servers utilizing LDOMS and Zones. Vmware 4x server farm administration consisting of 20+ nodes and 300+ VM’s. Managed upgrade, maintenance and storage allocation of multiple NetApp filers using iSCSI, CIFS, and NFS with snap mirror. All production servers utilize SAN storage (HDS, EMC, and 3PAR) with limited boot from SAN. Disk management is done with LVM, multipath and ZFS. Custom OS builds with kickstart server and patch management is done utilized using a managed YUM repository. Application support primarily included Oracle, Apache, MySQL, postgreSQL, JBOSS, Sendmail, FTP, SFTP and AS2. Heavy emphasis on documentation, root cause analysis and security practices. Backups are done with NetBackup utilizing storage lifecycle polices, disk staging and multiple tape libraries and different locations.