Stephen Weber Email and Phone Number
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Drexel University graduate with a degree in Information Technology. Experienced in a wide variety of technologies and their application across several industries. Over five years of experience in a variety of roles at the second largest retailer in the US.Advocate for public transport and actively involved in its improvement in Portland as Chair of The Friends of Portland Streetcar. Owner of over 1,600 books. Knows where their coffee is.
Kroger
View- Website:
- thekrogerco.com
- Employees:
- 64826
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Hrss Reporting AnalystKroger Dec 2020 - PresentPortland, Oregon, United StatesMaintain performance reports for agents, third-party vendors, and operations groups in Kroger's contact centers.Maintain report data sources from Alvaria Workforce Management, Avaya CMS Supervisor, Five9 Cloud Contact Center, SAP Business Objects, ServiceNow, Emplifi Astute Agent, and Moxie Channels.Identify potential areas for improvement in reporting design.Build new SQL, PowerBI, and Power Query reports to meet business needs.Configured Aspect Performance Management dashboards, reports, scorecards, and metrics calculations.Note: I was being cross-trained for this position during the same time I was an Intraday Analyst. The start date is reflective of when I transitioned to the Reporting & Metrics team in a full-time capacity rather than a hybrid role.
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Intraday AnalystKroger Mar 2020 - Dec 2020Portland, Oregon, United StatesAssisted with crisis management and determine expected impact to lines of business.Adjusted schedules for associates in Kroger's call centers to best meet business needs.Note: This was an insourced role with the intention of moving me to a Reporting Analyst role as the Subject Matter Expert in reporting out of Alvaria Workforce Management.
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Support Specialist, Ecommerce & Digital OperationsKroger Jan 2016 - Mar 2020Portland, Oregon AreaSubject Matter Expert for Digital Operations, Video Analytics, and Guest Wifi.Remotely managed HPE Aruba switches, IBM & Lenovo servers, and HP thin clients for over two-thousand stores across the US.Prepared stores for network segmentation and conversion to a high-density network.Coordinated third-party dispatches and on-site activities.Performed Tier II support for Kroger’s growing eCommerce platform, including loyalty systems, in-store pickup, and home delivery services.Ensured site down events were resolved quickly with minimal impact to business operations.Responded to crisis management pages as needed.Authored and maintained technical support documentation and training courses.Acted as a liaison between customer-facing support and third-level support teams.
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WebmasterCupcake Carnivale Jul 2012 - PresentPhiladelphia, PaDesigned and launched website.Maintain website content and continually monitor site performance.Provide graphic design services.
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Website AdministratorSchoolhouse Electric & Supply Co. Aug 2015 - Oct 2015Portland, Oregon AreaUpdated and maintained the Magento storefront and backend.Coordinated with third-party vendors to maintain and develop custom functionality.Assisted with SAP By Design integration. -
Archives AssistantDrexel University Apr 2014 - Jun 2014Philadelphia, PaAssisted with the digitization and cataloging of the Archives collection.Processed reference inquires. -
Community AdministratorGemakei Jan 2008 - Apr 2014Manager of the Moderation Team.Oversaw administration of the community forums.Contributed news and feature articles.
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Solution And Delivery Analyst, Digital, Quality And DeliveryAccenture Australia Sep 2013 - Mar 2014Melbourne, Vic, AustraliaAssisted with the migration from Sharepoint 2007 to Sharepoint 2013 for AGL Energy.Partook in Dress Rehearsals and Go-Live.Provided an evaluation of Microsoft Test Manager.Supported the Project Manager.Developed Windows PowerShell scripts to manage Active Directory and SharePoint 2013.Co-developed Perl scripts for batch file processing.Created supporting documentation for custom applications. -
Archives AssistantDrexel University Mar 2013 - Jul 2013Philadelphia, PaProcessed scanning requests from university researchers.Assisted with digitizing the Archives' collection and maintenance of its database.
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Support StaffZelda Reorchestrated Dec 2007 - Jun 2013Managed the community forums and live chat operations.Responded to inquiries from fans.Provided secondary opinions on compositions as needed.
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Computer Operator, Geophysical Fluid Dynamics LaboratoryNoaa Oct 2012 - Mar 2013Princeton, NjMonitored over one-hundred on-site and remote computer systems.Monitored and maintained five tape silos.Assisted with the decommissioning of one Storagetek Powderhorn 9310.Assisted with various building operations, including shipping and receiving and mechanical room checks.Created a survey of the wireless network to ensure all areas of the facility were adequately covered. -
Scanning Technician, University ArchivesDrexel University Jul 2012 - Aug 2012Philadelphia, PaAssisted with the digitization of the collection.Fulfilled scanning requests for research inquiries.
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Ezseatu Campus Representative, Drexel UniversityThe Philadelphia Orchestra Apr 2011 - Jul 2012Philadelphia, PaCreated targeted marketing campaigns.Managed distribution of promotional and marketing materials around the Drexel University campus.Collaborated with other staff to create new campaigns to promote program awareness. -
Data Security AnalystBristol-Myers Squibb Sep 2011 - Mar 2012Princeton, NjAssisted with security risk assessments and reviews.Developed PHP and mySQL applications for internal use to ensure data integrity.Assisted with a company-wide launch of Yammer. -
Webmaster & Virtual AssistantStrong Incentives Nov 2008 - Jul 2011Tinton Falls, NjDeveloped several specialized Wordpress sites.Provided graphic design services and general Information Technology consulting.
Stephen Weber Skills
Stephen Weber Education Details
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3.44
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Monmouth Regional High SchoolGeneral Studies
Frequently Asked Questions about Stephen Weber
What company does Stephen Weber work for?
Stephen Weber works for Kroger
What is Stephen Weber's role at the current company?
Stephen Weber's current role is HRSS Reporting Analyst at Kroger.
What is Stephen Weber's email address?
Stephen Weber's email address is st****@****xel.edu
What is Stephen Weber's direct phone number?
Stephen Weber's direct phone number is +173298*****
What schools did Stephen Weber attend?
Stephen Weber attended Drexel University, Monmouth Regional High School.
What are some of Stephen Weber's interests?
Stephen Weber has interest in Coffee, Exploring, Technology, Web Development, Science And Technology, Japan, Public Transport.
What skills is Stephen Weber known for?
Stephen Weber has skills like Creative Direction, Advertising, Art Direction, Graphic Design, Creative Strategy, Marketing Communications, Branding And Identity, Typography, Marketing Strategy, Graphics, Corporate Identity, Photography.
Who are Stephen Weber's colleagues?
Stephen Weber's colleagues are Bonnie Bernard, Miguel Amaral, Jason Praet, Corbyn Mueller, Dana Hill, Jalen Roach, Spandana Sairi.
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