• Providing on-site technical support for over 50 company offices throughout the Great Lakes Bay area & Northwest MI• Troubleshooting and resolving issues with routers, switches, webcams, and VoIP phone systems • Setting up, installing, and supporting PC hardware, software, and networking equipment • Maintaining, troubleshooting, and supporting laser printers, fax machines, scanners, and copiers • Managing an inventory of district resources including hot-spare tracking and controls• Serving as the liaison between outside vendors and the CSM to identify and resolve problems• Maintaining, troubleshooting, and supporting point-of-sale systems and peripherals • Maintaining, troubleshooting, and supporting Windows-based office networks • Providing remote phone/online chat technical support for offices nationwide • Remoting into office workstations and servers to resolve technical issues • Documenting technical problems and their resolutions within the DoveTail ticketing system • Utilizing CRM software, knowledge base, and dispatch tools to track and resolve user incidents• Preparing bi-weekly mileage and expense reports

• Worked independently to update and verify county geographical information database• Planned efficient travel routes to and from designated geographical locations• Verified, updated, and added address and location information to geographical maps• Conducted interviews with community members to verify or update information about residential living quarters• Maintained records of hours worked, miles driven, and expenses incurred while performing job duties• Securely transmitted all information electronically to Census Bureau headquarters in Washington, D.C.

• Documented, diagnosed, troubleshooted, and resolved technical problems with PCs, Printers, Tablets, and Mobile Devices• Installed, repaired, maintained, and upgraded hardware and software on desktop and laptop computers• Assisted computer lab users with software and hardware system problems (Windows, Mac, & Linux Platforms)• Performed maintenance and repairs on PCs, Printers, Tablets, and Mobile Devices• Performed data backups and disaster recovery operations, updated and rebooted systems as required• Assisted students with specific program instructions and lab assignments• Documented, tracked, and monitored all inquiry activities in the ZoHo Desk ticketing system• Responded to telephone calls, emails, personal requests, and scheduled appointments• Supported and maintained effective relationships with end users• Instructed users how to perform preventive maintenance tasks and other minor repairs

• Produced disc brake rotors by setting up and operating CNC machines• Followed blueprints to determine equipment and part requirements.• Calibrated and operated manual and computerized precision measuring and testing equipment• Measured dimensions of completed workpieces to verify conformance to blueprint specifications• Controlled and evaluated the quality of manufactured parts• Fine-tuned computer software to obtain specified final product quality• Performed and documented in-process QA inspections• Trained new machinists on safe and proper machine operating procedures and QA inspections• Worked with engineering personnel to develop and recommend process improvements• Assisted skilled trades in resolving production problems and equipment malfunctions• Maintained daily communication logs of problems and remedial actions taken

• Built and managed an eBay store designing and manufacturing vinyl graphics• Assembled and sold custom Windows and Linux-based PCs• Consulted with customers on a daily basis to answer questions, resolve disputes, provide further details about items, and collect payments• Shipped packages daily using USPS, FedEx, and UPS domestically and internationally. • Proficient with all aspects of shipping, including cost-benefit analysis of shipping options to determine cheapest and fastest options, adding insurance, tracking, and researching lost packages.