 Talked to customers’ over the phone or via email to provide solutions to technical problems. Educated clients on procedures for resolving or preventing recurrence of technical problems. Performed diagnostic tests and troubleshooting to identify client issues. Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime. Explained and provided IT solutions to customers in non-technical and comprehensible terms. Designed and maintained applications for clients. Educated clients on procedures for resolving or preventing recurrence of technical problems. Performed diagnostic tests and troubleshooting to identify client issues. Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime. Explained and provided IT solutions to customers in non-technical and comprehensible terms. Designed and maintained applications for clients.

 Using own knowledge and judgment, troubleshoot and resolved any user’s issues; communicated with clients via email and/or telephone; provided extraordinary customer service. Prepared and presented reports to update management on IT operations. Carried out assessments to determine the need for changes in hardware/software configurations. Provided new users with the orientation of existing technology. Trained users to handle information technology equipment by providi Using own knowledge and judgment, troubleshoot and resolved any user’s issues; communicated with clients via email and/or telephone; provided extraordinary customer service. Prepared and presented reports to update management on IT operations. Carried out assessments to determine the need for changes in hardware/software configurations. Provided new users with the orientation of existing technology. Trained users to handle information technology equipment by providing precise instructions.ng precise instructions.