Stephen Kearns Email & Phone Number

Atlanta, Ga

- Client Services Division- Serve as lead and point of escalation to a technical support team specializing in implementation and ongoing support of the Yardi Voyager Affordable Housing module.- Serve as point for escalations and for inquiries for client decision-makers, ranging from regional managers to directors and C-level executives, as related to their organization's need & use of the Voyager Affordable Housing module and related modules.- Collaborate in an agile software development environment, with clients and internal support, development, and QA teams, for continuing software enhancement.- Identify, research, and resolve data & technical issues related to the Voyager software- Advanced proficiency & regular use of MS SQL to query databases for troubleshooting research, data analysis, data corrections, report customizations, etc.- Basic proficiency in HTML and XML.- Specialize in the Affordable Housing module to our flagship product, as well as other primary and ancillary modules with which it interacts, in the software. Well versed in compliance with HUD and IRS rules and regulations for the various programs such as HUD 50059 and IRS Section 42 LIHTC.- Additional experience in related Affordable Housing softwares include Yardi RENTCafe Affordable Housing & RENTCafe CRM Affordable.

- Acquire and manage new client accounts via cold calling and inter-personal relations.- Negotiate effective pricing agreements for office, janitorial and sanitary supplies, as well as for office furniture and custom print requests.- Serve as the sole contact for personally acquired accounts in regards to product consulting, billing inquiries, changes of information, etc.- Establish rapport and verbally illustrate to potential clients, the advantages of using Lonesource as their preferred vendor for supply needs.

Prospect for Potential Clients. Analyze client’s current body presentation and tailor custom fitness routines and diets to be utilized in reaching the desired goal.

Development and implementation of macros based inventory tracking system to solve problems occurring on a daily basis which cost the client time and money.

Implementation of new records solution to improve efficiency of the firm.

Bachelor Of Business Administration, Management Information Systems

Activities and Societies: Society for Management Information Systems

Education record