Stephen Kerns Email & Phone Number

Red Springs, Nc, Us

Wilmington, Delaware, Us

As a Production Support Analyst 2 at Best Egg, a premier FinTech company, I play a pivotal role in ensuring the seamless operation of our financial systems, applications, and platforms. My efforts empower our customers to achieve their financial goals effortlessly.Core Competencies:Enhanced Application Stability: Maintained superior application performance through proactive monitoring, significantly reducing downtime and enhancing the user experience.Efficient Problem Resolution: Diagnosed and resolved root causes of numerous production issues, bolstering system reliability and minimizing issue recurrence.System Optimization: Spearheaded the optimization of processes, procedures, and tools, leading to increased system stability, improved performance, and elevated customer satisfaction.Effective Team Collaboration: Cultivated strong relationships with developers, quality assurance, product management, and other key stakeholders, facilitating faster issue resolution and enhanced inter-departmental cooperation.Improved Incident Management: Streamlined the incident response process by ensuring prompt escalation and resolution, and conducting insightful post-mortems. This approach has resulted in a more resilient system and the implementation of preventive measures against future incidents.Leveraging my strong analytical and problem-solving skills, I am dedicated to providing exceptional support for Best Egg's financial systems and applications, ensuring a flawless experience for both our customers and internal teams.

Bangalore, Karnataka, In

• Enhanced Test Efficiency: Developed robust automation scripts using Selenium Automation(JAVA) and SOAP UI, leading to faster and more reliable testing cycles.• Improved Software Quality: Identified and reported numerous errors post-black box testing, resulting in more refined software builds and reduced bug prevalence in production environments.• Agile Project Execution: Leveraged a deep understanding of the Software Development Life Cycle (SDLC) and AGILE Methodology, enabling more flexible and efficient project development processes.• Optimized System Performance: Utilized skills in Performance Testing software like JMeter and HP LoadRunner, ensuring software scalability and resilience under various load conditions.

Pembroke, Nc, Us

• Enhanced Network Security: Successfully conducted comprehensive penetration testing across wireless and LAN infrastructures using advanced tools. This rigorous assessment not only revealed potential vulnerabilities but also informed countermeasures, ensuring a robustly secure network environment against malicious attacks.• Improved Campus Accessibility: Developed and launched the University of North Carolina at Pembroke Campus Map as a Progressive Web App, offering students an intuitive and user-friendly tool to navigate the campus. This initiative led to a smoother onboarding experience for new students and provided a consistent, easy-to-use resource for the entire campus community.

Pembroke, Nc, Us

• Academic Recognition: Successfully contributed to the 2019 IEEE 10th Annual UEMCON with an accepted research paper titled "A Secure IoT-Fog-Cloud Framework Using Blockchain-Based on DAT for Mobile IoT", positioning myself as a thought leader in the intersection of blockchain and IoT technologies.• Innovative Agricultural Solutions: Developed an IoT Smart Farming device utilizing Raspberry Pi, resulting in the innovative work being recognized and published in the European Scientific Journal, potentially paving the way for modern agricultural practices.• Advanced Automation: Employed skills in shell scripting, SSH, and Python programming to effectively control the SainSmart 16-Channel Relay Module. This led to the efficient automation of tasks such as water scheduling, LED light control, and precise data acquisition from pH, humidity, and temperature sensors, enhancing the efficiency and reliability of the system.

Pembroke, Nc, Us

• Enhanced Brand Presentation: Successfully designed and rolled out a range of marketing materials, including brochures, posters, flyers, and business cards, elevating the professional image of associated campaigns and initiatives.• Amplified Brand Presence: Boosted brand visibility for the Office of Campus Engagement and Leadership, with strategic deployment of web and print graphics across the campus, resulting in heightened awareness among students and staff.• Elevated Event Turnout: Achieved a significant 55% surge in student participation at sponsored events, directly attributed to the effective application of both print and social media advertising techniques.• Informed Design Decisions: By leveraging the SWOT analysis planning technique, gained valuable insights into the strengths, weaknesses, opportunities, and threats of print and digital design strategies, leading to more informed and impactful design choices in future campaigns.

Pembroke, North Carolina, Us

• Streamlined HR Onboarding: Through a meticulous analysis of the Lumbee Tribe's 12 Steps Hiring Process and the introduction of a business process model (IPO), we reduced onboarding complexities, leading to a significant reduction in man-hours required for training new hires.• Enhanced Security Management: By analyzing and revamping the Lumbee Tribe's Security badge process with a business process model (IPO), we fortified security measures, ensuring a safer environment for clients, employees, and administration while optimizing tracking procedures.

Pembroke, North Carolina, Us

• Personal Empowerment: As a Certified Peer Support Specialist with the Lumbee Tribal Support Services, I've successfully guided numerous individuals towards realizing their aspirations, dreams, and wellness milestones, leading to enhanced individual growth and community well-being.• Enhanced Brand Recognition: Serving as the in-house branding consultant and graphic designer, I've innovated promotional strategies, leading to increased visibility and engagement for the Lumbee Tribal Support Services Opioid Grant.• Efficient Office Management: In my role as an Office Assistant, I've ensured streamlined administrative operations, from meticulous record-keeping to precise budget monitoring, resulting in an organized, productive, and transparent office environment.

Davidson, North Carolina, Us

• Streamlined Workflow: By prioritizing deadlines and delegating tasks, we achieved a systematic and enhanced level of productivity across the team.• Modernized Infrastructure: Successfully reimaged and upgraded 30+ Apple iMac workstations, ensuring they are equipped with the latest OS, file servers, and security protocols, leading to improved system performance and security.• Boosted Production Rates: Collaborated closely with the graphic's manager to devise and implement effective production strategies, resulting in a notable increase in overall productivity.• Skill Enhancement: Quickly mastered various web software tools and successfully trained a crew of 15 employees, enabling them to proficiently utilize these platforms for optimal results.• Digital Transition Success: Facilitated a smooth transition of employees from print to digital-based design, enriching their skill set and providing foundational knowledge in computer science, resulting in expanded capabilities and versatile design options.

Bachelor’S Degree, Bachelor Of Science In Infomation Technology

Associate Of Science (A.S.), Computer Information Technology

Certification, Creating Mobile Apps With Html5

General Education Degree, Building/Property Maintenance