Stephen Kerns

Stephen Kerns Email and Phone Number

Production Support Analyst II @ Best Egg
Red Springs, NC, US
Stephen Kerns's Location
Lumberton, North Carolina, United States, United States
Stephen Kerns's Contact Details

Stephen Kerns personal email

n/a
About Stephen Kerns

As a Production Support Analyst 2, I am a versatile and reliable IT professional with a solid foundation in technical expertise and extensive hands-on experience. I excel in delivering exceptional customer service and high-quality outcomes for clients. My commitment to continuous learning and professional growth enables me to adapt seamlessly to the dynamic demands of the FinTech industry, consistently surpassing client expectations and driving success.

Stephen Kerns's Current Company Details
Best Egg

Best Egg

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Production Support Analyst II
Red Springs, NC, US
Stephen Kerns Work Experience Details
  • Best Egg
    Production Support Analyst Ii
    Best Egg
    Red Springs, Nc, Us
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  • Best Egg
    Production Support Analyst 2
    Best Egg Feb 2022 - Present
    Wilmington, Delaware, Us
    As a Production Support Analyst 2 at Best Egg, a premier FinTech company, I play a pivotal role in ensuring the seamless operation of our financial systems, applications, and platforms. My efforts empower our customers to achieve their financial goals effortlessly.Core Competencies:Enhanced Application Stability: Maintained superior application performance through proactive monitoring, significantly reducing downtime and enhancing the user experience.Efficient Problem Resolution: Diagnosed and resolved root causes of numerous production issues, bolstering system reliability and minimizing issue recurrence.System Optimization: Spearheaded the optimization of processes, procedures, and tools, leading to increased system stability, improved performance, and elevated customer satisfaction.Effective Team Collaboration: Cultivated strong relationships with developers, quality assurance, product management, and other key stakeholders, facilitating faster issue resolution and enhanced inter-departmental cooperation.Improved Incident Management: Streamlined the incident response process by ensuring prompt escalation and resolution, and conducting insightful post-mortems. This approach has resulted in a more resilient system and the implementation of preventive measures against future incidents.Leveraging my strong analytical and problem-solving skills, I am dedicated to providing exceptional support for Best Egg's financial systems and applications, ensuring a flawless experience for both our customers and internal teams.
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  • Infosys
    Senior It Consultant
    Infosys Jan 2020 - Jan 2022
    Bangalore, Karnataka, In
    • Enhanced Test Efficiency: Developed robust automation scripts using Selenium Automation(JAVA) and SOAP UI, leading to faster and more reliable testing cycles.• Improved Software Quality: Identified and reported numerous errors post-black box testing, resulting in more refined software builds and reduced bug prevalence in production environments.• Agile Project Execution: Leveraged a deep understanding of the Software Development Life Cycle (SDLC) and AGILE Methodology, enabling more flexible and efficient project development processes.• Optimized System Performance: Utilized skills in Performance Testing software like JMeter and HP LoadRunner, ensuring software scalability and resilience under various load conditions.
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  • University Of North Carolina At Pembroke
    Chief Programmer Lead
    University Of North Carolina At Pembroke Aug 2018 - Dec 2019
    Pembroke, Nc, Us
    • Enhanced Network Security: Successfully conducted comprehensive penetration testing across wireless and LAN infrastructures using advanced tools. This rigorous assessment not only revealed potential vulnerabilities but also informed countermeasures, ensuring a robustly secure network environment against malicious attacks.• Improved Campus Accessibility: Developed and launched the University of North Carolina at Pembroke Campus Map as a Progressive Web App, offering students an intuitive and user-friendly tool to navigate the campus. This initiative led to a smoother onboarding experience for new students and provided a consistent, easy-to-use resource for the entire campus community.
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  • University Of North Carolina At Pembroke
    Programmer And Researcher
    University Of North Carolina At Pembroke May 2017 - Dec 2019
    Pembroke, Nc, Us
    • Academic Recognition: Successfully contributed to the 2019 IEEE 10th Annual UEMCON with an accepted research paper titled "A Secure IoT-Fog-Cloud Framework Using Blockchain-Based on DAT for Mobile IoT", positioning myself as a thought leader in the intersection of blockchain and IoT technologies.• Innovative Agricultural Solutions: Developed an IoT Smart Farming device utilizing Raspberry Pi, resulting in the innovative work being recognized and published in the European Scientific Journal, potentially paving the way for modern agricultural practices.• Advanced Automation: Employed skills in shell scripting, SSH, and Python programming to effectively control the SainSmart 16-Channel Relay Module. This led to the efficient automation of tasks such as water scheduling, LED light control, and precise data acquisition from pH, humidity, and temperature sensors, enhancing the efficiency and reliability of the system.
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  • University Of North Carolina At Pembroke
    Marketer (Print And Digital)
    University Of North Carolina At Pembroke Aug 2017 - Aug 2018
    Pembroke, Nc, Us
    • Enhanced Brand Presentation: Successfully designed and rolled out a range of marketing materials, including brochures, posters, flyers, and business cards, elevating the professional image of associated campaigns and initiatives.• Amplified Brand Presence: Boosted brand visibility for the Office of Campus Engagement and Leadership, with strategic deployment of web and print graphics across the campus, resulting in heightened awareness among students and staff.• Elevated Event Turnout: Achieved a significant 55% surge in student participation at sponsored events, directly attributed to the effective application of both print and social media advertising techniques.• Informed Design Decisions: By leveraging the SWOT analysis planning technique, gained valuable insights into the strengths, weaknesses, opportunities, and threats of print and digital design strategies, leading to more informed and impactful design choices in future campaigns.
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  • Lumbee Tribe Of North Carolina
    Independent Contractor (Consultant)
    Lumbee Tribe Of North Carolina May 2019 - Oct 2019
    Pembroke, North Carolina, Us
    • Streamlined HR Onboarding: Through a meticulous analysis of the Lumbee Tribe's 12 Steps Hiring Process and the introduction of a business process model (IPO), we reduced onboarding complexities, leading to a significant reduction in man-hours required for training new hires.• Enhanced Security Management: By analyzing and revamping the Lumbee Tribe's Security badge process with a business process model (IPO), we fortified security measures, ensuring a safer environment for clients, employees, and administration while optimizing tracking procedures.
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  • Lumbee Tribe Of North Carolina
    Peer Support Specialist (Lumbee Tribal Support Services)
    Lumbee Tribe Of North Carolina Oct 2018 - Jul 2019
    Pembroke, North Carolina, Us
    • Personal Empowerment: As a Certified Peer Support Specialist with the Lumbee Tribal Support Services, I've successfully guided numerous individuals towards realizing their aspirations, dreams, and wellness milestones, leading to enhanced individual growth and community well-being.• Enhanced Brand Recognition: Serving as the in-house branding consultant and graphic designer, I've innovated promotional strategies, leading to increased visibility and engagement for the Lumbee Tribal Support Services Opioid Grant.• Efficient Office Management: In my role as an Office Assistant, I've ensured streamlined administrative operations, from meticulous record-keeping to precise budget monitoring, resulting in an organized, productive, and transparent office environment.
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  • Civitas Media
    Graphic And New Media Designer
    Civitas Media Aug 2012 - Sep 2015
    Davidson, North Carolina, Us
    • Streamlined Workflow: By prioritizing deadlines and delegating tasks, we achieved a systematic and enhanced level of productivity across the team.• Modernized Infrastructure: Successfully reimaged and upgraded 30+ Apple iMac workstations, ensuring they are equipped with the latest OS, file servers, and security protocols, leading to improved system performance and security.• Boosted Production Rates: Collaborated closely with the graphic's manager to devise and implement effective production strategies, resulting in a notable increase in overall productivity.• Skill Enhancement: Quickly mastered various web software tools and successfully trained a crew of 15 employees, enabling them to proficiently utilize these platforms for optimal results.• Digital Transition Success: Facilitated a smooth transition of employees from print to digital-based design, enriching their skill set and providing foundational knowledge in computer science, resulting in expanded capabilities and versatile design options.
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Stephen Kerns Skills

Graphic Design Graphics Layout Photoshop Indesign Google Tag Manager Google Web Designer Flash Animation Web Design Second Street Media Saxotech Advertising Business Cards Newspapers Posters Flyers Banners Pre Press Digital Illustration Typography Image Manipulation Multimedia Illustrator Interaction Design Photography Openx Html5 Css Logo Design Illustration Art Direction Brochures Mac Catalogs Adobe Acrobat Visual Communication Stationery Virtual Paper Open X Wordpress Adobe Photoshop Page Layout Raspberry Pi Linux Apache Python Java Javascript Mysql Phpmyadmin

Stephen Kerns Education Details

  • University Of North Carolina At Pembroke
    University Of North Carolina At Pembroke
    Bachelor Of Science In Infomation Technology
  • Robeson Community College
    Robeson Community College
    Computer Information Technology
  • Robeson Community College
    Robeson Community College
    Creating Mobile Apps With Html5
  • Oconaluftee Job Corps Civilian Conservation Center
    Oconaluftee Job Corps Civilian Conservation Center
    Building/Property Maintenance

Frequently Asked Questions about Stephen Kerns

What company does Stephen Kerns work for?

Stephen Kerns works for Best Egg

What is Stephen Kerns's role at the current company?

Stephen Kerns's current role is Production Support Analyst II.

What is Stephen Kerns's email address?

Stephen Kerns's email address is st****@****sys.com

What schools did Stephen Kerns attend?

Stephen Kerns attended University Of North Carolina At Pembroke, Robeson Community College, Robeson Community College, Oconaluftee Job Corps Civilian Conservation Center.

What are some of Stephen Kerns's interests?

Stephen Kerns has interest in Technology, Sales, Acting, Graphics, Children, Education, Environment, Science And Technology, Music, Human Rights.

What skills is Stephen Kerns known for?

Stephen Kerns has skills like Graphic Design, Graphics, Layout, Photoshop, Indesign, Google Tag Manager, Google Web Designer, Flash Animation, Web Design, Second Street Media, Saxotech, Advertising.

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