Stephen Garcia Email & Phone Number

Fairfield, California, United States

• Direct IT End User Services for the County of Solano including service desk, field support, telephony, audio/visual, mobility and data center operation.
• Lead staff of 22 team members
• Streamline support services by realigning team structure to better service the customer.
• Increased team efficiency 25% resulting in performance gain in time to resolution for incidents.
• Decrease e-waste 75% with new processes for asset disposal.
• Performed biannual and annual performance reviews, including development plans, assisting, and growing team members in performance and career goals.

Napa, California, United States

• Built enterprise architecture program to streamline work pipeline with facts-based decisions while budling relationships between IT and business functions.
• Designed and developed 5-year technology roadmap, creating known commodities of future work scope.
• Engaged with business partners on development and adoption of Enterprise Architecture processes, resulting in common workflows used among multiple workstreams.

Napa, California, United States

• Directed IT Operations functions while supervising 12 team members across US and EMEA, including network, End User Computing and Technical Applications. Managed $6M budget.
• Performed biannual and annual performance reviews, including development plans, assisting and growing team members in performance and career goals.
• Guided IT team through transition to GBS delivery model, keeping team on-task and efficient.
• Led Microsoft EA renewal, realizing savings of $1.2M.
• Served as primary influencer of new technology and services, reducing environmental complexities.
• Managed vendors, including Dell, Insight Global, ServiceNow, AT&T, Verizon, Microsoft, Cisco, Palo Alto Networks and Canon, processing timely invoices and building relationships to obtain better service discounts.

Napa, California, United States

• Led IT Technical Applications function while supervising 6 team members across US and AUS. Oversaw Active Directory, Azure, Microsoft 365 platform and entire end-user fleet.
• Decreased downtime by monitoring health of Active Directory, Microsoft 365 and all end-user endpoints.
• Provided better end-user experience by configuring ADFS to enable SSO across enterprise applications.
• Reduced complexity and increased productivity in environment by implementing SaaS solutions, such as Azure and Intune.

Napa, California, United States

• Managed End User Services function in US while technically managing End User Services globally consisting of 6 team members. Designed and implemented Global SOE project (2.4 Mil. Project) as Technical Architect and led.
• Cut application landscape from 2.7K to 150 by removing redundant and out-of-support applications to lower risk footprint.
• Integrated Diageo Chateau & Estates as Technical Lead, EUS and completed merger in 1 month, allowing business to expand portfolio footprint within industry.

Napa, California, United States

• Functioned as technical leader for all End User Services functions globally.
• Served as technical lead and key stakeholder for demerger of Treasury Wine Estates and Carlton United Brewers, setting up newly created business.
• Architected branch office site configuration for 92 sites globally, providing each branch site with better efficiency by locally implementing IT systems for better access.
• Migrated to Office 365, realizing savings by eliminating local hardware costs and support.

Rancho Cordova, California, United States

• Designed, implemented and managed Exchange upgrade. Oversaw health and reliability. Held DoD security clearance.
• Lowered risk and expanded email capabilities by leading design and implementation of upgrade to Microsoft Exchange 2010.
• Held key role in migrating Active Directory 2003 Forest to Active Directory 2008 Forest, expanding forest and function level as required for Exchange upgrade.
• Automated common system administrative tasks by utilizing Windows Powershell.

Napa, California, United States

• Ran all facets of IT infrastructure in US, including Active Directory and Exchange SMS.
• Led North American presence of Exchange 2003 environment design upgrade to 2007, providing better email function and more scalable solution.
• Managed Blackberry Enterprise Server, resulting in more secure and robust mobile fleet.
• Lessened data risk in event of system failure by heading all facets of Enterprise Backup Solution using Veritas NetBackup and BackupExec on Dell hardware, including PowerVault ML6020, 124T and 132T.
• Installed, configured and maintained Mimosa NearPoint Email archiving solution, minimizing data risk in event of system failure while enabling end users to retrieve and restore lost email data.
• Decreased downtime by 30% by managing and troubleshooting Active Directory, DNS and DHCP servers.

Manages 7 senior Information Technology staff members, maintaining confidentiality, integrity and availability of the United States Army Corps of Engineers local and wide area networks.Ensures network accessibility for the United States Army Corps of Engineers (USACE) South Pacific Division, 1,200 users and 21 field office sites in four states.Pioneer new.