Direct IT End User Services for the County of Solano including service desk, field support, telephony, audio/visual, mobility and data center operation.• Lead staff of 22 team members• Streamline support services by realigning team structure to better service the customer.• Increased team efficiency 25% resulting in performance gain in time to resolution for incidents.• Decrease e-waste 75% with new processes for asset disposal.• Performed biannual and annual performance reviews, including development plans, assisting, and growing team members in performance and career goals.• ServiceNow metrics reporting including SLA and XLA.• Major incidents communication manager.

Built enterprise architecture program to streamline work pipeline with facts-based decisions while budling relationships between IT and business functions.• Designed and developed 5-year technology roadmap, creating known commodities of future work scope.• Engaged with business partners on development and adoption of Enterprise Architecture processes, resulting in common workflows used among multiple workstreams.

Directed IT Operations functions while supervising 12 team members across US and EMEA, including network, End User Computing and Technical Applications. Managed $6M budget.• Performed biannual and annual performance reviews, including development plans, assisting and growing team members in performance and career goals.• Guided IT team through transition to GBS delivery model, keeping team on-task and efficient.• Led Microsoft EA renewal, realizing savings of $1.2M.• Served as primary influencer of new technology and services, reducing environmental complexities.• Managed vendors, including Dell, Insight Global, ServiceNow, AT&T, Verizon, Microsoft, Cisco, Palo Alto Networks and Canon, processing timely invoices and building relationships to obtain better service discounts.

Led IT Technical Applications function while supervising 6 team members across US and AUS. Oversaw Active Directory, Azure, Microsoft 365 platform and entire end-user fleet.• Decreased downtime by monitoring health of Active Directory, Microsoft 365 and all end-user endpoints.• Provided better end-user experience by configuring ADFS to enable SSO across enterprise applications.• Reduced complexity and increased productivity in environment by implementing SaaS solutions, such as Azure and Intune.

Managed End User Services function in US while technically managing End User Services globally consisting of 6 team members. Designed and implemented Global SOE project (2.4 Mil. Project) as Technical Architect and led and deployed globally in 8 weeks, mitigating risk by eliminating out-of-support OS and applications.• Cut application landscape from 2.7K to 150 by removing redundant and out-of-support applications to lower risk footprint.• Integrated Diageo Chateau & Estates as Technical Lead, EUS and completed merger in 1 month, allowing business to expand portfolio footprint within industry.

Functioned as technical leader for all End User Services functions globally.• Served as technical lead and key stakeholder for demerger of Treasury Wine Estates and Carlton United Brewers, setting up newly created business.• Architected branch office site configuration for 92 sites globally, providing each branch site with better efficiency by locally implementing IT systems for better access.• Migrated to Office 365, realizing savings by eliminating local hardware costs and support.

Designed, implemented and managed Exchange upgrade. Oversaw health and reliability. Held DoD security clearance.• Lowered risk and expanded email capabilities by leading design and implementation of upgrade to Microsoft Exchange 2010.• Held key role in migrating Active Directory 2003 Forest to Active Directory 2008 Forest, expanding forest and function level as required for Exchange upgrade.• Automated common system administrative tasks by utilizing Windows Powershell.

Ran all facets of IT infrastructure in US, including Active Directory and Exchange SMS.• Led North American presence of Exchange 2003 environment design upgrade to 2007, providing better email function and more scalable solution.• Managed Blackberry Enterprise Server, resulting in more secure and robust mobile fleet.• Lessened data risk in event of system failure by heading all facets of Enterprise Backup Solution using Veritas NetBackup and BackupExec on Dell hardware, including PowerVault ML6020, 124T and 132T.• Installed, configured and maintained Mimosa NearPoint Email archiving solution, minimizing data risk in event of system failure while enabling end users to retrieve and restore lost email data.• Decreased downtime by 30% by managing and troubleshooting Active Directory, DNS and DHCP servers.• Established Windows Server Update Service to patch systems in accordance with Microsoft recommendations, reducing risk by keeping all endpoints software up to date to minimize attack footprint.• Set up, configured and supported Microsoft Live Communication Server 2005 to include Federating global sites, enabling IP conference calls and video calls and lowering global communications costs.

Manages 7 senior Information Technology staff members, maintaining confidentiality, integrity and availability of the United States Army Corps of Engineers local and wide area networks.Ensures network accessibility for the United States Army Corps of Engineers (USACE) South Pacific Division, 1,200 users and 21 field office sites in four states.Pioneer new technology by researching, conducting site surveys, and delivering demonstrations to Senior Management, providing evidence necessary to make critical business decisions.Create and revise Information Systems policies and procedures in accordance with Army Regulations.Create Configuration Change Control team and process resulting in accurate documentation of network topology and systems changes.Oversee all system vulnerability scans, system patches, antivirus checks, system availability and all other mission-critical network systems.Successfully implemented Cisco Wireless technology for in-house classroom and key conference rooms.Manage and troubleshoot Active Directory, DNS, DHCP serversManage and troubleshoot Exchange 2003Establish Antivirus Internal Live Update Server, providing protection to 1,200 systems.Establish Windows Server Update Service to patch systems in accordance with Army Information Assurance Regulations.Establish Microsoft SMS to push patches and manage remote site resulting in a cost savings of 60% for field office support.Create and manage Group Policies in the AD hierarchy. Serve as Subject Matter Expert, mentoring and training network administrators