Stephen Chan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

- Recipient of the Cority Regur Award for achieving exceptional results and has demonstrated dedication, passion and dive for customer excellence. Where Customer Centric is part of the corporate values.- implemented Intercom online chat system and trained Business Development Reps on how to engage site visitors and close better leads. With optimization and personalized messaging, the system generated 1000% increase in opportunities via chat only in the first 4 months.- implemented new web development workflow and A/B testing systems, including content scheduling, co-ordination, and monitor performance.- strong execution of creative and digital production in driving new leads and opportunities, resulting of 120% growth YoY.- lead in-house digital team, coordinate with external agencies and developers in rebranding (and rename) the entire corporate website. Largest project I've ever worked on.- Lead the team to create more video content. Including video shooting and editing. Increased video content by 200%.

Toronto, Ontario, Ca

• Nominated for the FY16 Outstanding First-Year Performer Award• Managed 200k+ subscribers list for clients such as Scotiabank, SCENE, Ford, and London Drugs.• Increased 150% click through rate by enhancing some of the SCENE pushed emails to be mobile aware.• Increased efficiency by 50% for campaign reporting by developing an automated solution. A project that was self-initiated.• Reduced image load time by more than 50% by implementing a CDN, resulting at least 5% increase in click through rate.• Develop and execute email strategies, database selection, and coordinate with client service teams for testing and approvals.• Complete in-depth testing and quality assurance on all outbound communications to maintain highest quality possible.• Generate reports and propose new digital strategies

Amsterdam, North Holland, Nl

• Converted over 85% of new users to JUST EAT, resulting 200% growth YOY after taking part of the acquisition of GrubCanada and MenuExpress.• Developed and built new channels of traffic distribution through integration partnerships. Working with strategic business partners and developers to build an ecosystem of integrations and to drive conversion through online co-marketing partnerships. Resulting with 10% growth in traffic referral monthly.• Create traffic and transaction reports using Google Analytics and present to management• Continuous optimization of SEO & SEM tactics based on reporting and results• Develop and execute search marketing campaigns aligned with overall strategy and business objectives• Project manage on various national campaigns and such as minifistpump.ca, moreorders.ca and much more• Oversee the QA team in development of the French app and project manage towards the success of launching within tight deadlines• Production and management of email marketing campaigns for restaurant offers. Optimize emails for deliverability, mobile rendering, open rates and other key metrics• Articulated and updated management team on email marketing conversions and strategic plans. Email campaign resulted 40% growth over the previous year while running nursery and winback programs

Education record

Spec. Hon. B.Sc., Psychology, Business And Marketing

Ux Design

Full Stack Web Development Certification, Computer Software Engineering

Ossd, Business

Pet Spa Owner Certificate Program, Business