Provide leadership and direction to senior management with respect to data, information and reporting to support strategic corporate planning and decision making along with ensuring client and staff privacy requirements are understood and maintained.• Oversee privacy requirements (staff training, client data security, accountabilities), managing and reporting any concerns/issues related to privacy to provincial Privacy Commission• Lead organization in use of data analytics in program development, staff oversight and client progress• Instrumental in receiving federal grant to explore development of interactive data system connecting separate healthcare providers. Sharing assessment data instead of sharing static reports – this enables a seamless transfer of client information between agencies and reduced demands and repetition on clients.• Liaise with frontline staff, management and vendor to implement internationally recognized assessment tools, create forms and reports to maximize ease of use of quantitative data.• Build, explore and work with analytical tools, such as Power BI and SQL to create appropriate data reports for different audiences (e.g. executive, managers, frontline staff).• Support the agency in program and corporate performance measurement, external data requests, and Ministry reporting. Design and rollout of performance measures and reports to corporate leadership and the Board, and directly accountable to the Board Quality Committee.• Establish a research network that focuses on continuous quality improvement by identifying benchmark targets and implementation of best practice performance indicators and scorecards.• Collaborate with teams to define and extract data and facilitate collection to support needs, create tracking tools and review processes to improve service delivery.• Involved in Ontario Health Team committees (Sarnia and Chatham) working toward new design of the healthcare sector.

Teach a variety of sessional courses in both the Psychology Department and the MASDA (Masters in Social Data Analysis) program at the University of Windsor. • Graduate Statistics – provide in-depth instruction on multivariate statistics, focusing primarily on Analysis of Variance (ANOVA) models. (Course 02-46-511)• MASDA (special course) – Along with another professor, I was asked to teach a special course for incoming students in the MASDA (MA in Social Data Analysis) program, covering undergraduate statistics, research methods, research report writing, tools for research articles and plagiarism.• Basic Quantitative Methods – A required second year course in the Psychology department. Introduction to measurement of variables, organization and description of numerical data, testing hypotheses, inference, and interpretation of findings. (Course 02-02-250 - eight sessions, each with average 200 students). • Social Science Research Methods – A second year course geared to providing an overview of methods of data collection, report writing and experimental design supporting social science research. (Course 02-46-230 - taught three sessions, each with over 100 students).• Tests and Measurement – A third year course discussing the issues in creation of tests in educational achievement, personality, psychopathology, aptitude and intelligence. Topics included pros and cons of methodologies, issues in reliability and validity, test equating and the statistics of test design. (Course 02-46-320 - taught two sessions, approximately 160 students).

• Working with locally based management consulting firm on project to re-structure salaries for a mid-sized municipality through comparative analysis of collected data for matched municipalities• Analysis of performance data for school jurisdiction in Alberta. Examined trends over time within schools and the jurisdiction, compared results to both established standards and past performance. Trend analysis comparing Board performance to that of the province over time. • Specific examination of standardized student assessment results, province-wide survey results and key performance indicators such as graduation rates, drop-out rates and successful transfers from secondary to post-secondary systems.• Designed and administered on-line survey of customer satisfaction and proposed product offerings for Intuit Canada using self-designed online toolkit making use of Intuit's QuickBase technology. This innovation reduced fielding costs to zero for the client.• Completed employee satisfaction with facilities at Intuit Canada's headquarters in Edmonton for several years. Co-authored book on field testing of examination items for Castle Rock Research Corp. in Edmonton, Alberta. An overview of statistical bootstrapping for Opinion Search Inc. in Ottawa, Ontario.

Leadership for planning, implementing and executing all aspects of information technology, including oversight of project and policy development, privacy information management, system results reporting, technology infrastructure, purchasing and evergreening.• Restructured and managed tiered team responsible for school and central office computers, peripherals, and telephonic devices along with the associated network software and hardware.• Expanded internet bandwidth, moved Board into modernized wireless infrastructure to allow use of personal computing devices.o Began process in several schools to move to wireless education using Chromebooks. This process has since been extended to all Board schools.• Prototyped and tested kiosk-style use of older computers in classroom settings to maximize use of older equipment and provide additional resources directly to students and teachers in the classroom• Upgraded server room technology to provide disaster recovery options in addition to greater system support flexibility.• All initiatives were completed in a reduced-budget environment – plans created during this period formed the basis of IT initiatives to date.• Worked with staff to prepared comprehensive overview of IT which has formed the core of the business planning and extension to date.A letter of reference from Jim McKenzie, Associate Director of the St. Clair Catholic District School Board is available to view below (http://www.box.com/s/qcz677252qjtmcva4dn5)..

Led team responsible for implementation of Accountability Pillar Online Reporting Initiative (APORI) project collecting, calculating and evaluating various measures of student outcomes to provide systemic evaluation of jurisdictions as part of centralized provincial accountability requirements.• Designed, implemented, administered and reported on a province-wide large-scale survey (~300,000 respondents) as part of a Ministry accountability model for jurisdictions.• Worked with internal and external stakeholders, contractors and senior management.• Developed report format, determining summarization rules for designing / programming / implementing static and interactive reporting systems.• This project won a Premier’s Award of Excellence on 4 separate occasions, each highlighting a different aspect of the project, and was recognized nationally with a GTEC Award for information management in 2008, a feat recognized in the Alberta Legislature.As Acting Director of the Psychometrics and Information Management Unit:• Initiated successful MCRS (Marking Centre Reporting System) project to automate test scoring and laid groundwork for equated Diploma Examination program to increase reliability of collected data.• Implemented staff “earned time off” program to increase job satisfaction and retention.As Psychometrician:• Scored, verified and reported on the provincial achievement and diploma examinations. Provided psychometric opinions and expertise to examination developers. Answered questions and requests from individual schools or jurisdictions regarding location specific information.• Produced specialised analyses and reports as required to support senior administration reporting requirements, and to evaluate quality of tests.• Provided psychometrically valid solutions to problems involving examination security breaches, individual student exceptions and unique examination issues to maintain integrity of program and fairness to all students.

• Designed and executed in-house research program in newly created position. • Created “dashboard” of key tracking metrics (advertising tracking, product market share, advertising awareness) for executive managers.• Developed web-based survey design using Intuit’s QuickBase database product, and used it to conduct national and international market research at no-cost to Intuit, replacing expensive outsourced surveys. • Worked with vendors to design external market research projects, including coordinating with international UK tax project. • Organized and presented findings to internal team members and the Intuit executive. • Designed, developed and implemented research library to facilitate use of market research (database, intranet application, physical library) for all product lines (Quicken, QuickTax, QuickBooks). • Designed and executed emergency research to check the effect of “post-911” and “anthrax” events in U.S. on marketing campaigns in late 2001.

Worked with clients to design market research projects. Estimated costs and expenses within the parameters of research goals and negotiated with clients about project scope and costs. Worked interactively with clients with different levels of market research familiarity to design questionnaires to suit project needs. Clients included: utility, financial and software industries; and gambling, health and public services.

Drafted questionnaires, monitored fielding, observed and ran focus groups, created reports for both qualitative and quantitative research projects. Worked for external clients initially, working more on internal Telus projects as the Advisory Group was merged into the Telus framework through acquisition.

Hired by the Angus Reid Group in 1996 as part of the first "class" of interns in a newly developed, unique, training program for market researchers. Attended training in Winnipeg and Banff in addition to work in Toronto and Calgary.Worked primarily in the Toronto Angus Reid office, started in first year of intern program, prior to merger with Ipsos, when it was Angus Reid Group.Learned all aspects of the market research workplace through the intern program and semi-annual training institutes. Drafted questionnaires, monitored fielding, observed and ran focus groups, created reports for both qualitative and quantitative research projects.During my intern year, I independently developed a visual basic user interface to maximize ease of use of advanced disaggregated discrete-choice model being introduced by Angus Reid. This interface allowed customers to choose, through radio buttons and choice boxes, attributes of both their products and those of their competitors, and see the predicted effect upon market share. This interface greatly improved the sales and usage of the product, and set a path of how this service, and similar advanced models, were marketed.

Worked as a summer student for Opinion Search in Ottawa, Ontario.Drafted questionnaires through consultation with clients, programmed questionnaires into CATI system and analyzed results in SPSS to produce reports for clients. Produced report on current status of technology related to growing use of internet, e-mail, world wide web in the marketplace at that time.

Taught various lessons, group and individual. Windsor Indoor (Windsor Racquets and Fitness) was the primary location for fall/winter lessons. Windsor Tennis Club (at Jackson Park) was the primary summer location, though less formally. I taught sporadically at Tudor Court, and even held some volunteer lessons in Forest Glade at the public courts for a summer.Windsor Racquets no longer has tennis (converted to medical offices), Windsor Tennis Club (at Jackson Park) has been converted to an indoor and outdoor venue, and Tudor Court (formerly on Huron Line) was closed for a number of years, and the building has been demolished as part of the 401/Huron Line/New Bridge construction project in Windsor.

Worked for Special Services, integrating special needs children into existing summer parks program, and later managed the Walk Windsor program which measured and laid out routes for twice-weekly walks geared toward seniors.

Coached the women's team for several seasons, and was both men's and women's team coach (player coach for men's team) in final year. Had individual players reach gold medal rounds in several years.