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Entrepreneurial leader with experience enabling strategic goals while driving customer success, scaling processes for improved time to market and accelerating sales.Expertise in software, services, partner ecosystem, marketing, business operations and IT solutions with success spearheading adoption of scalable new business models and cross-functional business initiatives.Intellectually curious and analytical hands-on leader known for aligning organizations through shared vision, customer focus, open communication, cross functional teams, data based decisions and accountability.EXPERTISE: Driving strategy ● Program / Operations management ● New business development ● Product management ● Product roadmaps ● New product introduction ● Global partner programs ● Partner development ● Partner enablement ● Sales & Marketing operations ● Install base ● Systems integration ● SDLC ● Analytics ● Cross-functional governance ● Change management ● Financial planning & management ● SaaS / subscription ● Software licensing ● Thought leadership sfkoehler@gmail.com
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Vp Strategic Business Practices - Strategy & OperationsSalesforce Mar 2015 - Feb 2022San Francisco, California, UsResponsible for global business practice strategy and operations including policy, pricing intelligence, monetization programs and operations focused on business acceleration and scale. -
Director Business OperationsCisco Systems 2012 - 2013San Jose, Ca, UsDefined and implemented operational support for $6B software business aligned to new product and go-to-market initiatives. Defined business framework, policy, process and systems capability roadmaps to support the transition to virtualized products, SDN, recurring revenue / subscription business models and Enterprise License Agreements resulting in $20M+/year in transformational investment. -
Director, Worldwide Services PartnersCisco Systems 2009 - 2012San Jose, Ca, UsLeadership in a cross-functional initiative to transform Cisco's services portfolio, partner programs and global go to market strategy for Cisco's 60,000 partners. Defined and orchestrated business architecture to align strategy and operations for new partner program and to implement a "One Cisco" experience for partners. -
Director, Commerce TransformationCisco Systems 2007 - 2009San Jose, Ca, UsMember of Program Leadership Team responsible for governance and on-time delivery of service and software commerce platform. ($38M/yr. initiative – Oracle 11i based Quote to Cash, Issue to Resolution, AS Projects). -
Director, Product Management - Advanced Support ToolsCisco Systems 2004 - 2007San Jose, Ca, UsLed Advanced Support Tools product management team responsible for "Smart Service" capability design, development and launch. Smart Services drive customer and partner value though SaaS based product analytics, knowledge management and codified IP. Co-Lead “Next Level Performance” initiative to define and implement technical support models focused on customer requirements segmented by markets, technologies, and geographies. Focus areas included improved self-service experience, tiered support, intelligent routing, pro-active escalation, strategic use of out-tasking, workforce planning and collaborative support models. The initiative saved $55M/yr, while measurably improving key customer metrics and satisfaction. -
Director Marketing OperationsCisco Systems 2000 - 2004San Jose, Ca, UsManaged Service Marketing Operations group ($US3B), responsible for:• Acquisition Integration• Portfolio Management • New product introduction process • Pricing • Business analytics• Master data management -
Gso Business DevelopmentCisco Systems 1998 - 2000San Jose, Ca, UsDeveloped and implemented globalization strategy expanding Cisco’s product support infrastructure from 21 to 53 countries representing 99% of Cisco's installed base. Strategy included investment model and local market requirements. Implementation included sales planning, local and remote support, outsourcing and service supply chain within Cisco’s global tax structure. Reported directly to SVP Global Support Organization. -
Channels Business DevelopmentCisco Systems 1997 - 1998San Jose, Ca, UsBusiness development for channel service sales with global system integrators, VARs and distributors. -
Marketing ManagerSilicon Graphics 1996 - 1997Milpitas, Ca, UsManaged Silicon Graphics’ Corporate Briefing Center. -
Marketing And Business DevelopmentTandem Computers 1983 - 1996Houston, Texas, UsVarious marketing, business development and operations roles in Worldwide Sales Operations, Systems Integration, Service and Customer Support.
Steve Koehler Skills
Steve Koehler Education Details
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University Of California, DavisAgricultural Economics And Business Management
Frequently Asked Questions about Steve Koehler
What is Steve Koehler's role at the current company?
Steve Koehler's current role is VP Strategy & Operations (retired).
What is Steve Koehler's email address?
Steve Koehler's email address is sk****@****rce.com
What is Steve Koehler's direct phone number?
Steve Koehler's direct phone number is +141553*****
What schools did Steve Koehler attend?
Steve Koehler attended University Of California, Davis.
What are some of Steve Koehler's interests?
Steve Koehler has interest in Cloud Data Services, E Commerce, Mobile, Big Data, Enterprise Software, Internet Infrastructure.
What skills is Steve Koehler known for?
Steve Koehler has skills like Cross Functional Team Leadership, Go To Market Strategy, Strategy, Saas, Program Management, Product Management, Enterprise Software, Business Development, Strategic Planning, Management Consulting, Business Process Improvement, Software As A Service.
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