Stephen Krzeminski Email & Phone Number

SkyPrep provides a solution for a blended training approach, offering ease of distribution, automation of training, scalability, and a high ROI for our clients.I perform several core duties at SkyPrep, including corresponding with the media, interacting with potential and current clients, and ensuring that all public-facing content accurately reflects SkyPrep and its beliefs.Since coming aboard, I have lead several key initiatives that resulted in increased sales and overall customer satisfaction, as well as lower customer churn. Projects have included the planning and implementation of a fully self-service help desk, a multi-step onboarding procedure for new clients, overseeing the implementation of a new ticketing system that lowered support ticket response times to less than one-fifth of the industry average, and ongoing customer case studies to better understand how our clients are using our product and identify areas where our service can improve.

Listed skills include Social Media, Marketing, Public Relations, Social Networking, and 27 others.

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  York University

  English And Professional Writing