Stephen Kwan Email & Phone Number

Boston, Ma, Us

• Coordinate all activities related to the delivery of laboratory systems • Provide second-tier support to troubleshoot interfaces and operation of laboratory systems • Develop deliverables to support lab systems projects including, configuration/design specifications, technical qualification protocols and validations plans • Assist with the development of processes and procedures to ensure the efficient and compliant technical operations of GMP systems • Provide administrative support to operate and facilities systems including role management, access management and configuration maintenance • Provide root cause analysis and triage support to resolve technical issues related to the operations of lab systems • Assist with the deployment of new testing methodologies and tools to streamline testing

Portland, Oregon, Us

North Chicago, Illinois, Us

• Support and administer Empower and NuGenesis.• Write test protocols, supporting testing activities, and documenting problem resolution.• Provide system and validation support for IT projects and ongoing activities supporting existing applications.• Experienced system integrator – deploying and validating manufacturing systems in GMP Environment.• Responsible for providing general lab instrument software and PC support encompassing instruments and software such as Agilent HPLC, OpenLAB ECM, ChemStation, GE AKTA, UNICORN, etc.• IT support experience with good understanding of operating systems, networking components, data integrity, data security and database structures. Experience with PI Historian/OPC a plus.

Cambridge, Massachusetts, Us

 Coordinate all IT activities related to the delivery of laboratory systems  Provide second-tier support to troubleshoot interfaces and operation of laboratory systems such as Chromeleon,  Develop deliverables to support lab systems projects including, configuration/design specifications, technical qualification protocols and validations plans  Assist with the development of processes and procedures to ensure the efficient and compliant technical operations of GMP systems  Provide administrative support to operate QC and facilities systems including role management, access management and configuration maintenance  Provide root cause analysis and triage support to resolve technical issues related to the operations of lab systems  Assist with the deployment of new testing methodologies and tools to streamline testing

Tokyo, Jp

• Escalation point for IT Infrastructure issues that are not resolved via normal support channels. Acts as an interface between business and IT Infrastructure• Support the Discovery and CMCC labs• Technical resource to support configuration, deployment, maintenance, enhancements and upgrades• Develop and maintain high quality documentation including Configuration and Design documents, Installation and Operational Qualifications, training materials, etc.• System Administrator for a suite of office and lab system software applications

Tokyo, Jp, Jp

 Provide hands-on end user support, administration, installation and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. Assisted in the migration and integration of lab systems from Dyax to Shire standard, including upgrading system to window 7 and coordinating vendor visits and instrument downtime..  Documenting waters empower 3 upgrade from empower 2. Created functional and user requirements along with data migration plan. Create system documentation such as system design and configuration specifications and author/execute test scripts as needed.

Noida, Uttar Pradesh, In

 Support and Administered for Empower for clients, including the validated system. Supporting lab software and connectivity to instruments and coordinating vendor support. Planning decommissioning and integration of lab systems.

Lexington, Ma, Us

 Supporting lab software and connectivity to instruments and coordinating vendor support. Support and Administered for Cubist Empower instances, including the validated system. Also upgraded the Research instance from Empower 2 to Empower 3. User administration for the cubist compound registration system and assay request system. User administration and support for the Cambridgesoft enotebook 11.0.4, including upgrading software and testing patches before deploying. Responsible for our flexlm and sentinel license server and other research application license servers.  Introduced and deployed thin clients to our lab environment.

Lexington, Ma, Us

 Responsible for writing Gentran process and ensuring the completion of those daily processes Responsible for updating Sterling Gentran Intergraion Suite software

Lexington, Ma, Us

 Support 250 on site users and 75 remote users on windows 2000 and XP. Administer Windows 2000 and 2003 servers including Exchange 2000, Print and Various Application servers. Work on Windows 2003 Global Policy. In Charge of the Waters Millennium 4.0 and MDL ISIS Host and SMART Servers including updating Oracle tablespaces for SMART and backup scripts for both servers. Configured Cisco IP phones and setup voicemail on Unity. Installed and configured Magic Total Service Desktop for tracking user support. Automated workstation builds with Norton Ghost enterprise edition. Administer windows 2003 DNS and DHCP server. Setup Symantec Antivirus Server. Installed Oracle Databases on Windows 2000 servers.