Stephen Osborne, Mba Email & Phone Number

Richardson, Texas, United States

Dallas, Texas, United States

• I help lead fan engagement during designated Dallas Mavericks in-game timeouts, focusing on enhancing the fan experience and boosting brand loyalty. Instrumental in curating and executing in-game contests, elevating.
• Dynamic Audience Interaction and Brand Activation. Was front and center with interactive brand experiences by engaging directly with fans through dynamic shirt throws, spirited hot timeout flag runs, and in-game.
• Operational Excellence in Event Execution by helping manage the preparation of game-day materials, including the rolling of t-shirts, coordination of prize distribution for contests during timeouts, and setup of flags.
• Impactful Contribution to Team and Brand Visibility by executing high-energy fan engagement tactics, significantly contributed to the Dallas Mavericks’ brand visibility and fan loyalty, creating an electrifying game.

Plano, Texas, United States

• Developed and Executed Strategic Marketing Plans. Spearheaded the creation and implementation of comprehensive marketing strategies for target segments within the Energy & Utilities Practice, driving pipeline/top of.
• Led Cross-Functional Collaboration for Business Development. Orchestrated group discussions and collaborated with key stakeholders (VPs, Developers, Project Managers) to align marketing efforts with business.
• Enhanced Digital Presence and Created Targeted Content. Directed website enhancements (Wordpress) and developed compelling content tailored for the Energy & Utilities sector, improving user engagement and supporting.
• Produced and Managed Marketing Collaterals. Created a vast range of marketing materials, including all Energy & Utilities campaign touchpoints, photos, videos, and fliers, to support marketing initiatives and sales.
• Content Strategy for Podcast/Web Show. Helped lead the conceptualization, scripting and content production for the “Watt’s New” podcast/web show, effectively communicating the Energy and Utilities Practice’s vision and.

Westlake, Texas

• Lead the agile project lifecycle within a dynamic SaaS environment, leveraging JIRA for comprehensive requirements management and dependency coordination. Successfully drove projects toward strategic solutions by.
• Leadership in User Acceptance Testing (UAT). Orchestrated and led user acceptance testing (UAT) sessions, collaborating closely with relevant stakeholders in the company to ensure comprehensive testing coverage..
• IT-Business Liaison and Requirements Clarification. Acted as the pivotal liaison between the Information Technology department and various business units, streamlining the communication process and clarifying.
• Project adaptability and tactical flexibility helped maintain the capacity to seamlessly transition between strategic and tactical considerations. This dual-focus approach facilitated successful stakeholder agreements.
• Technical Support Leadership and Stakeholder Assistance: Led a Level 1 help desk support team, providing exemplary assistance to stakeholders utilizing the internal software platform. Through effective leadership and.

Westlake, Texas

• Software Platform and Contract Database Management. Overhauled and administered an extensive internal software platform’s contract database, encompassing over 900 PDF files. This strategic management initiative.
• PDF Audit Monitoring System Development. Designed and implemented an innovative audit monitoring system that maintained contract issue rates < 5% since its launch, through rigorous weekly and quarterly quality.
• Data Analytics and Strategic Opportunity Identification. Conducted comprehensive data analytics on document generation trends across regions, generating SWOT analyses to uncover new business opportunities. This.
• Operational Efficiency Enhancement. Analyzed operational unit business requirements and logged them into JIRA, implementing solutions that improved time and process management efficiencies by over 10%.
• Quality Assurance and UAT Leadership. Lead quality assurance and user acceptance testing (UAT) initiative within the Operations unit, ensuring the reliability and user-friendliness of internal systems. This leadership.
• External Stakeholder Relations and Business Growth. Fostered and maintained positive relationships with external Energy Retail Suppliers, contributing to the expansion of the custom pricing segment of the business.

Manhattan, KS

• Responsible for strategic planning and execution of game-by-game marketing plan for key revenue generating sports: K-State Soccer (2017, 2018) & K-State Baseball (2018, 2019)
• Created and coordinated promotional theme nights, giveaways, run of show scripts, music, PA reads and worked with Learfield Sports with all on field sponsorships
• Helped lead student attendance efforts for all ticketed sports including passing out flyers and posters in the Manhattan area, creating targeted e-mail campaigns, and created student specific text messages to promote.
• Ranked number 6 in the nation in 2017 for average home attendance for NCAA Division I Women's Soccer matches and number 1 in the Big 12 Conference with an average of 1,688 fans per home match
• Engaged Wildcat fans by executing all sponsored elements and on-field promotions for over 28 corporate sponsors at all K-State Football, Men's Basketball, Volleyball, Women's Basketball, and Women's Tennis home events
• Worked with various internal stakeholders on gameday such as band, cheer, video, operations, event management, tickets, hospitality and media communications to execute successful gameday atmosphere for fans

Lubbock, Texas

• Engaged Red Raider fans by executing all sponsored elements and on-field promotions for over 35 corporate sponsors at Texas Tech Football, Men's and Women's Basketball, Soccer, Baseball, Softball, Men's and Women's.
• Lead Intern in efforts for Texas Tech Soccer & Texas Tech Women's Tennis, which included responsibilities of the creation and coordination of gameday set up, handling promotional theme nights and giveaways.
• Co-founded a student lead group for Men's Basketball where we created a dynamic in-game atmosphere for Red Raider fans, dressed up in various costumes for fan engagement, brainstormed ideas for promotional giveaways.
• Helped lead student attendance efforts for all ticketed sports including passing out flyers and posters in the Lubbock area, putting out lawn signs around campus, brainstorming and executing student driven on campus.
• Worked with various internal stakeholders on gameday such as band, cheer, video, operations, event management, tickets, hospitality and media communications to execute successful gameday atmosphere for fans

Hurst, TX

• Met daily, weekly and monthly sales goals given to me by management
• Provided a world class customer service experience for all consumers who came into the store by helping the customers make informed selections and building consumer confidence via suggestions
• Organized and cleaned the store and updated inventory on a day to day basis by dusting the collectibles shelves, displaying new collectible items and restocking the floor when items were out of stock
• Processed payments by totaling purchases, counted money at the end of the night to create bank deposits

Grapevine, TX

Hurst, TX

• Met daily, weekly and monthly sales goals given to me by management
• Provided a world class customer service experience for all consumers who came into the store by helping the customers make informed selections and building consumer confidence via suggestions
• Responsible for selling Fanzz hat club card to all customers who purchased a product or service
• Organized the store and inventory on a day to day basis by folding shirts, straightening hats, hanging jerseys, displaying collectible items and restocking the floor when items were out of stock
• Processed payments by totaling purchases, counted money at the end of the night to create bank deposits

Hulen, TX

Watauga, TX

• Assisted management in inventory control practices, loss prevention, restocking, opening and closing the store
• Responsible for selling GameStop Pro membership card to all customers who purchased a product or service
• Ensured all customers were greeted in a timely manner and questions were answered with top class customer service
• Made recommendations based off of consumer interests and previous purchases
• Kept on top of each respective merchandise section by alphabetizing sections, making sure discs weren't in cases and all marketing plans were up to date

Watauga, TX

Bachelor Of Science - Bs, Sport Management, 3.91

Activities and Societies: Athletics Ambassador for Promotions and Fan Engagement - Texas Tech Athletics

Master Of Business Administration - Mba, Marketing