Stephen L. work email
- Valid
- Valid
- Valid
Stephen L. personal email
- Valid
Seasoned general manager with 15+ years in cross-functional roles, process improvement, global operations, sales, and marketing across financial services, SaaS, logistics, and eCommerce sectors. Proven track record in driving growth, delivering innovative market solutions, and enhancing customer satisfaction. Skills & Competencies:- Customer Success- Customer Lifecycle Management- Go-To-Market Strategy- Voice of Customer- Payments - Automation - B2B2C Strategy - Operational Excellence & Continual Improvement- Business Intelligence- Global Operations- Strategic Partnerships - Value Realization- Transformation & Change Management - B2B / B2C User Experience (UX)- Emerging Payments Technologies - API-based Interfaces- Fintech Community Engagement- B2B E-Commerce- Embedded Finance Strategy- Solutions Architecture- Service Delivery- ISO 20000- Telco Architecture & Operations - Proof of Concept & Demo Presentations- Industry Trends & Competitive Analysis- Technical & Financial Presentations- Electronic Payments - ETL Architecture - R- Statistical Analysis- Attribution Modeling- Supply Chain- eCommerce & Fulfillment- Vendor Management- Value Stream Mapping - Requirements Gathering- Incident Management- Data Governance - Mobile App Development- IT Service Management - Earned Wage Access - CI/CD- BSA/AML- NACHA End-To-End Processing - ISO 8583 - SWIFT & FED ISO 20022 - PCI DSS- SOC 1 / 2- DevOps Culture - SAFe Agile Framework- ITIL 4 Certified
-
Head Of Marketing AnalyticsCredit HumanSan Antonio, Tx, Us -
Head Of Marketing AnalyticsCredit Human May 2023 - PresentSan Antonio, Texas, Us -
Program Manager, Voice Of MemberCredit Human May 2023 - PresentSan Antonio, Texas, Us
-
Head Of Digital Marketing (Interim)Credit Human May 2023 - Jan 2024San Antonio, Texas, Us
-
Strategic AdvisorHaleos Feb 2023 - Present -
Global Vice President, Client ServicesQrails, Inc. May 2021 - May 2023Denver, Colorado, UsQRails is an API driven card issuer processor that offers payment services to banks, governments, and large employers. Our flagship product, AnyDay, enables employee financial wellness through Earned Wage Access offerings to a 120 million user universe. Led a customer-centric division, encompassing five distinct departments:- Program Management - Implementations & Client Onboarding - Marketing (Channel & Direct)- Customer Success / Account Management - Customer Care (Call Centers, email, secure chat)Led Cross-functional Groups- Application Service Excellence- Incident Management -
Global Director, Implementations / Head Of Service DeliveryQrails, Inc. Aug 2020 - Aug 2021Denver, Colorado, UsManaged BIN setups with sponsoring banks, executed program setups with multiple payment networks (Mastercard US, Mastercard CA, Mastercard Latin America, Mastercard Europe & UK, Visa US, Visa UK, Discover US, MoneyPass, NYCE, Pulse, Maestro, ACH, MC Sent, Plaid, SEPA, NPP, TARGET2), owned client product implementations, and coordinated service delivery with consumer providers
-
Product OwnerQrails, Inc. Jun 2020 - Aug 2021Denver, Colorado, UsCollaborated with the Central Bank of the Bahamas to launch the world's first Central Bank Digital Currency (CBDC) program on the Mastercard Network, thereby facilitating real-time, large-scale government payments directly to citizens' digital wallets.
-
Solutions Engineer / Customer Technology, Red RiverUps May 2019 - Dec 2020Atlanta, Ga, Us- Enhanced service value by designing custom logistics solutions for five to ten projects monthly- Conducted presales by requirements gathering, solution design, and technical presentations- Collaborated with product teams providing insights based on market needs and opportunities- Presented monthly four to eight proof-of-concept demonstrations for preconfigured solutions- Managed churn through solutions strategy and subsidy contracting- Acted as the primary technical point of contact throughout sales engagements- Grew customer relationships through regular follow-ups and post-implementation support- Provided presales and configurable solutions for 50+ sales representatives and six team leadsUPS Awards, Special Assignments and Accolades ● Served on 2019 International Sales Strategy Committee● Received 2018 Presidential Recognition for multi-district export revenue growth initiative● Completed a 2018 Special Assignment focusing on onboarding high-impact US exporters● Achieved 2017 “World of Champions” Gold Level honoring the top 2% of global sales force● Spearheaded Salesforce CRM implementation as a district lead -
International Sales Specialist, Red RiverUps Oct 2018 - May 2019Atlanta, Ga, Us- Secured revenue by negotiating contracts leveraging UPS technologies and configurable solutions- Achieved highest Export Revenue percent effective to plan for 2019 EOY results within my work group- Provided international product and solutions for 24 sales representatives and three sales leads
-
International Sales Specialist, IwpUps Apr 2018 - Oct 2018Atlanta, Ga, Us- Completed a 2018 Special Assignment focusing on onboarding high-impact US exporters
-
Mid-Market Sales, ChicagolandUps Jun 2017 - Apr 2018Atlanta, Ga, Us- Negotiated contracts utilizing UPS technologies and pricing to secure additional volumes- Sold UPS’s portfolio of products and solutions to our mid-market segment
-
Enterprise Sales, New York And New JerseyUps Jul 2016 - Jun 2017Atlanta, Ga, Us- Managed large-scale accounts, aligning operations with customer needs and implementing contracts- Maximized revenue upsell opportunities, ranking in the top 2% of the global sales force.
-
Director Of Retail OperationsE-Cig Texas Llc Mar 2015 - Jul 2016- Built a successful web store, quadrupling revenues while reducing costs of goods sold- Managed three physical retail stores- Conducted in-depth business analysis, evaluating customer experience, procurement, and financials- Developed a rewards program that boosted revenues and loyalty- Implemented a new point of sale system and procurement system, enhancing efficiency- Created and deployed a sales associate selling manual across all stores- Capitalized on drop-shipping and distribution opportunities to unlock additional revenue streams- Recovered over 90% of damaged inventory costs through strategic distributor negotiations, resulting in a 7% profit margin enhancement
-
Custom Shop ManagerEdwin Watts Golf Feb 2011 - Mar 2015Us- Worked directly with customers, fulfilling their personalized equipment needs with comprehensive club fitting, customization, and repair services- Managed all aspects of the store, including purchasing/inventory management, promotions, and merchandising, resulting in streamlined operations and optimal customer experience- Independently set sales goals and developed a specific strategy to meet and exceed them, maximizing revenue -
General ManagerClub Humidor Jan 2008 - Oct 2010- Directed operations for three stores and held a purchasing role encompassing five stores, ensuring seamless integration and optimized performance- Managed all aspects of sales, purchasing, inventory control, and goal setting, driving revenue growth and cost savings- Maintained oversight of payroll, employment decisions, training/coaching, sales promotions, and store layout, ensuring consistent delivery of exceptional customer experience- Developed an innovative "Ambassador Program," effectively mentoring key employees from other stores and improving overall team performance- Implemented rewards program
-
Store ManagerK'S Humidor Feb 2005 - Dec 2007
Stephen L. Skills
Stephen L. Education Details
-
Thomas Edison State UniversityGeneral -
The University Of Texas At San Antonio
-
Northwest Vista College
Frequently Asked Questions about Stephen L.
What company does Stephen L. work for?
Stephen L. works for Credit Human
What is Stephen L.'s role at the current company?
Stephen L.'s current role is Head of Marketing Analytics.
What is Stephen L.'s email address?
Stephen L.'s email address is sl****@****ils.com
What schools did Stephen L. attend?
Stephen L. attended Thomas Edison State University, The University Of Texas At San Antonio, Northwest Vista College.
What skills is Stephen L. known for?
Stephen L. has skills like Sales, Management, Retail, Purchasing, Inventory Management, Microsoft Office, Sales Management, Leadership, Team Building, Negotiation, Store Management, Territory Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial